SaaS Services Availability Clause Samples

The SaaS Services Availability clause defines the expected uptime and accessibility standards for the software-as-a-service platform provided to users. Typically, this clause outlines the percentage of time the service must be operational, such as 99.9% uptime, and may specify scheduled maintenance windows or exceptions for force majeure events. Its core function is to set clear expectations for service reliability, thereby protecting customers from excessive downtime and ensuring accountability from the service provider.
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SaaS Services Availability. 8x8 shall, itself or through one or more of its vendors, subcontractors, or other service providers (each, a “Partner” of 8x8) or Affiliates, (a) make the Ordered SaaS Services (which shall substantially conform to the applicable Documentation) available to Customer during the Effective Period as set forth in, and subject to the terms and conditions of, the Agreement and (b) provide standard support for Ordered SaaS Services via telephone and web chat during 8x8’s regular business hours.
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SaaS Services Availability. Shopperations will take all commercially reasonable steps to keep the SaaS Services operating smoothly and efficiently. However, since the SaaS Services operate using computer equipment, computer software programs, and the Internet, Shopperations shall not be responsible for delays or service interruptions attributable to causes beyond its reasonable control, including, without limitation, limitations on the availability of telephone transmission lines and facilities, failures of other communications equipment, Internet access delays or failures, failures or deficiencies of Client’s equipment, or Client’s failure to meet its responsibilities under this Agreement. Shopperations will employ commercially reasonable measures to maintain the security of the Web Site and protect Client’s data stored on or through the Web Site. In addition, Shopperations will maintain adequate back-up arrangements and equipment in order to maintain Client’s data stored on or through the Web Site in the event of the failure of any of Shopperations’ equipment. Service interruptions for maintenance and system upgrades will be scheduled, to the extent reasonably practicable, to minimize interference with Client’s daytime business activities. For unscheduled service interruptions attributable to causes within Shopperations’ reasonable control, as Shopperations’ sole obligation and Client’s exclusive remedy, Shopperations shall make reasonable efforts to restore the SaaS Services.
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SaaS Services Availability. 8x8 shall, itself or through one or more of its Partners or its Affiliates: (a) make the Ordered SaaS Services (which shall substantially conform to the applicable Documentation) available to Customer during the Effective Period (as defined in Clause 12) as set out in, and subject to the terms and conditions of, the Agreement; (b) provide the Ordered SaaS Services in accordance with the service levels set out in the SLA, which also sets out Customer’s sole and exclusive remedies with respect to any outages, downtime, or interruptions with respect to the Ordered SaaS Services or any failure by 8x8 to meet such service levels; and
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SaaS Services Availability. Cincom will take all commercially reasonable steps to keep the SaaS Services operating smoothly and efficiently and available in accordance with the Service Level Agreement set forth at ▇▇▇▇▇://▇▇▇.▇▇▇▇▇▇.▇▇▇/pdf/teamsync/ServiceLevelAgreem ent.pdf.
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Related to SaaS Services Availability

  • Services Available To help resolve employment relationship problems, the Ministry of Business, Innovation and Employment provides:

  • DNS service availability Refers to the ability of the group of listed-­‐as-­‐authoritative name servers of a particular domain name (e.g., a TLD), to answer DNS queries from DNS probes. For the service to be considered available at a particular moment, at least, two of the delegated name servers registered in the DNS must have successful results from “DNS tests” to each of their public-­‐DNS registered “IP addresses” to which the name server resolves. If 51% or more of the DNS testing probes see the service as unavailable during a given time, the DNS service will be considered unavailable.

  • Portion of Products/Services Available If only a portion of Products and/or Services is available for shipment or performance to meet the Delivery Date, Supplier shall promptly notify DXC and proceed unless otherwise directed by DXC. Supplier shall be responsible for any cost increase in the shipment of Products due to its failure to meet the Delivery Date and/or if such method does not comply with DXC’s shipping instructions.

  • RDDS availability Refers to the ability of all the RDDS services for the TLD, to respond to queries from an Internet user with appropriate data from the relevant Registry System. If 51% or more of the RDDS testing probes see any of the RDDS services as unavailable during a given time, the RDDS will be considered unavailable.

  • EPP service availability Refers to the ability of the TLD EPP servers as a group, to respond to commands from the Registry accredited Registrars, who already have credentials to the servers. The response shall include appropriate data from the Registry System. An EPP command with “EPP command RTT” 5 times higher than the corresponding SLR will be considered as unanswered. If 51% or more of the EPP testing probes see the EPP service as unavailable during a given time, the EPP service will be considered unavailable.