Service Continuity Management Sample Clauses
The Service Continuity Management clause establishes requirements for maintaining uninterrupted delivery of services, even in the face of disruptions or emergencies. Typically, it obligates the service provider to develop, implement, and regularly test plans and procedures that address potential risks to service continuity, such as system failures, natural disasters, or cyberattacks. This clause ensures that critical services remain available or are quickly restored, thereby minimizing operational downtime and protecting the interests of the client.
Service Continuity Management. Service continuity planning is one of the more important aspects of resilience management because it provides a process for preparing for and responding to disruptive events, whether natural or man- made. Operational disruptions may occur regularly and can scale from so small that the impact is essentially negligible to so large that they could prevent an organization from achieving its mission. Services that are most important to an organization’s ability to meet its mission are considered essential and are focused on first when responding to disruptions. The process of identifying and prioritizing services and the assets that support them is foundational to service continuity. Service continuity planning provides the organization with predefined procedures for sustaining essential operations in varying adverse conditions, from minor interruptions to large-scale incidents. For example, a power interruption or failure of an IT component may necessitate manual workaround procedures during repairs. A data center outage or loss of a business or facility housing essential services may require the organization to recover business or IT operations at an alternate location. The process of assessing, prioritizing, planning and responding to, and improving plans to address disruptive events is known as service continuity. The goal of service continuity is to mitigate the impact of disruptive events by utilizing tested or exercised plans that facilitate predictable and consistent continuity of essential services. This domain defines requirements to document, implement and annually test plans, including the testing of all appropriate cybersecurity provisions, to minimize impact to systems or processes from the effects of major failures of information systems or disasters via adoption and annual testing of: • Business Continuity Plan • Disaster Recovery Plan • Cyber Incident Response Plan Business Continuity is intended to counteract interruptions in business activities and to protect critical business processes from the effects of significant disruptions. Disaster Recovery provides for the September 9, 2024 P a g e | 16 Docusign Envelope ID: F05240E6-2D08-4CA2-83E0-A38DCDBCDCC1
Service Continuity Management. (a) The Service continuity management Services (Service Continuity Management) shall include management of any resourcing issues, based on staff absence or service failure notification.
(b) The Supplier shall "fill" any Service continuity "gaps" arising from leave or extended periods of absence of Supplier Personnel by a temporary secondee from the Supplier group, until a permanent replacement is sourced.
(c) In the event of an actual or potential Service continuity "gap" between personnel, the Supplier shall notify the relevant Global/Regional MSI Manager.
(d) Where reasonably possible the Supplier shall notify HSBC a minimum of three (3) weeks in advance of any Service continuity 'gaps' or where this is not reasonably possible the Supplier shall do so promptly and without delay.
Service Continuity Management. The purpose of the service continuity management practice is to ensure that the availability and performance of a service are maintained at agreed levels in case of a critical incident. 🠦 TrustBuilder will contribute in the Customer’s overall business continuity plan, focusing on a redundant design and continuous operations in case of a critical incident. Additionally, and on request of the Customer, one disaster recovery test during the Term is included in the Premium and Platinum service package.
Service Continuity Management. Contractor shall implement and manage the Service Continuity Management practice across the Integrated Service Providers and other vendors, as directed by the Government. The Contractor shall ensure that systems are operated in accordance with required service levels by: Reducing the risk from threat events (e.g. natural/environment, human/man-made, utility – power/network, supply chain, equipment, facility, and loss of key personnel) to an acceptable level and planning for the recovery of IT services. Designing services to support Business Continuity Management. Coordinating with Service Providers for a Program of Disaster Recovery preparedness that supports overall Business Continuity and Disaster Recovery processes. Providing plans that support the rapid and orderly restoral of IT services.
Service Continuity Management. The Assistant Director for Identity Management in the IT Security Office is responsible for defining this Operational Level Agreement and meeting service level targets.
Service Continuity Management. The Service Provider will:
(a) develop a service continuity plan that enables the Service Provider to avoid or minimise the impact on the Services of:
(i) any component of the Allocation System; or
(ii) any of the Service Provider’s Personnel, failing or becoming unavailable;
(b) provide the Industry Body with a copy of the plan on request from time to time;
(c) test the plan at least annually, review the results of the test and provide the Industry Body with a test review report;
(d) update the plan as reasonably required and at least annually, including as a result of testing;
(e) implement the plan in accordance with its terms.
Service Continuity Management. ERMProtect fully recognizes and supports the need for service continuity to its clients in the face of natural disasters/calamities, electrical faults, pandemic outbreaks, non-availability of resources, and/or other such interruptions that threaten the course of normal service provision to our clients. ERMProtect employs robust data protection strategies in the form of regular backups. Employees backup all data on a central data repository on an ongoing basis. The Security Officer performs a weekly backup of the central repository on a storage drive which is then taken off-site and maintained at a safe contingency location. Full back up recovery testing is performed on a regular basis to ensure that backups are fully restorable. These tests are performed in a test environment that is fully segregated from the production environment. In addition, ERMProtect infrastructural components are protected physically using surge protectors, uninterruptible power supply, multi-level electronic/manual locking, burglar alarms, and fire alarms/extinguishers. In the event of a natural disaster, ERMProtect will relocate its operations to a safe alternate site. Upon receiving an alert for a natural disaster, ERMProtect management will initiate contingency procedures. The safety of ERMProtect personnel is given foremost importance. All personnel are contacted either physically (if on-site) or by phone to indicate the initiation of contingency procedures. ERMProtect then uses emergency evacuation procedures (if necessary) to evacuate the office premises. In the event that the threat is known in advance, the relocation to the alternate site is done well in advance. An emergency chain of command is followed at all times. In the event that ERMProtect personnel cannot physically travel (owing to either pandemic or even natural disaster like situations), personnel will work from their home premises and maintain contact over the phone on a regular basis. In such situations, it is likely that clients will not be able to travel as well and hence any information needed shall be coordinated over electronic mediums (such as the Internet or telephonic means). ERMProtect will transparently communicate and coordinate with all clients during a contingency situation. Collective and cooperative decisions shall be taken on all issues encountered during the course of the contingency. ERMProtect is available to begin the project almost immediately upon your request. Our project management metho...
Service Continuity Management. Service Provider shall support STC Customer in planning service continuity by helping identify potential areas of risk (threats, vulnerabilities), and by suggesting mitigation strategies and recovery approaches. Service Provider is also required to review and validate STC Customer’s Service continuity goals and meet any applicable Service Levels. Service continuity management Services are the activities associated with providing prioritized service continuity and disaster recovery Services for the Applications, and their associated infrastructure. Applications and associated infrastructure will receive disaster recovery Services according to STC Customer’s requirements and policies. Service Provider must demonstrate that for Application Services components under its control Service Provider will consistently meet or exceed DIR service continuity and disaster recovery requirements. The following further identifies the service continuity and disaster recovery Services that Service Provider will perform.
1. Recommend best practices for service continuity and disaster recovery Services strategies, policies and procedures to STC Customer and MSI.
2. Document service continuity and disaster recovery Services procedures that adhere to STC Customer requirements and policies and that are mutually agreed between the STC Customer and Service Provider.
3. Provide disaster recovery Services procedures to STC Customer and MSI.
4. As needed, assist STC Customer in other continuity and emergency management activities.
5. For STC Customer Site(s) and infrastructure develop and maintain a detailed disaster recovery plan to meet service continuity and disaster recovery requirements. Plan shall include plans for data, backups, storage management and contingency operations that provide for recovering STC Customer’s systems within established recovery requirement time frames after a disaster affects STC Customer’s use of the Services.
6. Establish processes for Service Provider Site(s) and infrastructure to keep disaster recovery plans up to date and reflecting Changes in STC Customer environment.
Service Continuity Management. 10.1 In the event of a failure, Six Degrees provides the following targets to ensure service continuity:
Service Continuity Management. Specifies service recovery plans and related details if required. identify the requirements of Service Continuity Management including the time frame for restoring key business functions and the timeframe for restoring all business function.