Service Desk Support Sample Clauses

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Service Desk Support. First point of contact On-the-spot resolution of non-complex incidents Assess more complex issues and escalate appropriately Schedule on-site visits and periodic Customer Review Meetings On-site attendance Resolution of basic on-site issues and escalation of complex issues First line support to Customer Resolution of complex issues Management of Customer projects Management of ‘IT change’ on behalf of Customers Quality assurance Organise and chair periodic Customer Review Meetings Monitor KPI service levels, explain unders/overs and project manage plans to resolve ongoing issues First point of reference for on-going Customer concerns Finance - for invoicing and pricing Procurement – for hardware/software quotations HR – for Health and Safety and Enhanced DBS questions Curriculum Support and Safeguarding Officer Compliance Officer (GDPR & ISO)
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Service Desk Support. 2.2.1 Service Desk Support is only provided for Goods detailed on the Order Form. 2.2.2 Service Desk Support provides Maintenance Services to Endpoints. If service requests relate to an additions/changes/upgrades to the Goods, this will be classed as Professional Services work, as will any works that are outside of Maintenance Services, 2.2.3 Service Desk Support exclusions: 2.2.3.1 Additions/Changes/Upgrades to Goods 2.2.3.2 Training 2.2.3.3 Parts/Hardware
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Service Desk Support. Access. The Service Provider’s Service Desk may be reached via the Customer Care Portal. Service Desk Hours. Hours during which the Service Desk is open and provides support to customers. Service Desk support is provided in accordance with the table specified in Part 2 of this SLA below.
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Service Desk Support. The Service Provider will use its reasonable endeavours to respond to Incidents in accordance with the prioritisation and timelines set out in clauses 11 and 12 below. All support for resolution of Incidents will be provided via the Customer Care Portal (or where this is not possible, by telephone). Resolution of Incidents will be confirmed via e- mail. Support provided within the Subscription Services fee does not include on-site services, change requests or training. These services are available at additional cost and should still be directed via the Support Centre. Bottomline shall provide support for the current and one prior version of the Software only.
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Service Desk Support. A support resource available to troubleshoot problems or provide guidance to the customer in relation to the organization’s PLM System.
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Service Desk Support. 11.1 The Service Desk for all services shall be available from 0800 to 1800 Monday to Friday, excluding bank holidays in Scotland, within the meaning of the Banking and Financial Dealings Act 1971. The service desk support must include a freephone telephone based technical support, web chat and email. 11.2 The Service Provider shall liaise with the Framework public body staff to ensure that incidents are resolved promptly and with a minimum of disruption to existing services or operations and in line with the agreed Service Levels.
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Service Desk Support. 1.1 Subject to fair usage, there are no restrictions on the number of Service Requests that the named End Users can raise with TMB’s service desk. TMB’s Service Desk provides support, the prompt resolution of Issues and assistance in the use of the Managed Equipment, including the following: 1.1.1 High-Priority Problems High-priority problems severely impede a client’s ability to work. In some cases, multiple users may be affected. Examples include: • Email or application crashed or not functioning properly • Printing issues • File and folder access problems • General hardware failures • Computer performance problems • Virus and malware infections from individual Workstations • Network connectivity failure on individual Workstations 1.1.2 Administrative Tasks • Administrative tasks include: • Single user account and group creation • Mailbox and distribution list creation • Password resets and unlocking of domain accounts • File and folder permission changes • Microsoft Outlook profile set-ups • Mobile device email setup and configurations along with email, contact, and calendar Synchronization troubleshooting • File and folder restores • Application of TMB-supplied software licence renewals • Ongoing documentation maintenance 1.1.3 Microsoft Supported Operating Systems
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Related to Service Desk Support

  • Customer Support If Customer is entitled to receive Customer Support as part of a separately purchased Service Plan, Sage warrants that while Customer’s Service Plan is in effect and if it has paid all required Service Plan fees, Sage will use qualified personnel to provide Customer Support in a professional manner consistent with industry standards. Customer’s sole remedy under this section 5.2 is limited to Sage’s re-performance of the Customer Support services giving rise to Customer’s claim.

  • Service Description 2.1 General

  • Technical Support Services 2.1 The technical support services (the "Services"): Party A agrees to provide to Party B the relevant services requested by Party B, which are specified in Exhibit 1 attached hereto ("Exhibit 1").

  • Services and Support In consideration of (and subject to) payment of the fees and marketing obligations listed herein and on the applicable Order Form (the “Fees”) and subject to full compliance with all the terms and conditions of this Agreement, Service Provider will use reasonable commercial efforts to provide Customer the Services selected in the Order Form and the applicable General Service Level Support Terms identified in Exhibit A. As part of the registration process, Customer will identify an administrative user name and password for Customer’s Service Provider account (the “Account”). Customer may use the administrative user name and password to create standard users (each with a user password) up to the maximum number permitted in the Order Form. Service Provider reserves the right to refuse registration of, or cancel passwords it deems inappropriate. By entering into this Agreement and using the Service, ▇▇▇▇▇▇▇▇ accepts and agrees to be bound by the Service Provider’s terms of service and privacy policies listed on Service Provider’s website.