Service Request Services Clause Samples

The 'Service Request Services' clause defines the procedures and terms under which a party may request additional or specific services from the service provider beyond the standard scope of work. Typically, this clause outlines how requests should be submitted, the process for evaluating and approving such requests, and any associated costs or timelines. For example, it may require written requests and specify that additional fees will be agreed upon before work begins. The core function of this clause is to provide a clear and structured mechanism for handling extra service needs, ensuring both parties understand how such requests are managed and reducing the risk of disputes over scope or payment.
Service Request Services. 100% of Service Request tickets included on a Contractor invoice are a) approved; b) completed; and c) hours charged for an individual ticket do not exceed approved hours.
Service Request Services. For each completed Service Request ticket, Contractor has independently peer reviewed ticket result, performed any applicable verification or testing, corrected any defects identified, and when appropriate, co-reviewed completed Service Request ticket with the identified EFSS reviewer.
Service Request Services. (Quantity: 12 per year) On a per-month basis, Contractor shall complete approved and assigned Service Request tickets. Contractor shall submit Evidence of Work demonstrating completion of Service Request tickets as defined in the Service Request ticket.
Service Request Services. Hourly Deliverables, billable against an approved budget of hours per Service Request ticket, up to a maximum number of hours annually. Payable monthly upon completion and acceptance of Service Request tickets.
Service Request Services. Contractor and Client shall perform those services, functions and responsibilities identified as their respective responsibilities in the following matrix with respect to Service Requests approved in accordance with Section 2.1. Service Requests Define a Request Fulfillment process based upon Client’s existing process X Provide workflow for submission, tracking, updating, approving and managing change requests X Manage the delivery of all Service Requests using Contractor- provided tools and methodologies. X Participate as reasonably requested by Client in Client’s requirements definition and prioritization activities. X Define and provide requirements and prioritization for Service Requests. X Perform all technical design activities, including technical solution definition, technical specification and User interface specifications. X Participate in design reviews, including Contractor’s technical design review, Client’s business process design review, and design reviews of any third party vendor. X Perform development activities for Service Requests and coordinate with internal Client teams and third party teams, as necessary, throughout the design and development process. X Develop test plans and automated test scripts for Service Requests and provide such test plans and scripts to Client. X Plan and perform unit, functional, integration, performance, code review and, as required, regression testing for all Service Requests. X Execute performance tests within a staging environment which replicates the components in the production environment, to the extent possible, to perform the testing functions. X Perform user acceptance tests and report all defects to the Contractor. X Correct all defects found through testing or reported by Client. X Create and/or update user, system, operations and Service Desk documentation, as appropriate, and update communications plans, as required by all modifications to the Managed Applications. X Migrate code throughout appropriate environments and incorporate changes into production code baseline. X Comply with the QA procedures and relevant application quality and security standards. X
Service Request Services. Contractor and State shall perform those services, functions and responsibilities identified as their respective responsibilities in the Request Services Functional Area of the requirements table in Exhibit 1.

Related to Service Request Services

  • Support Services Rehabilitation, counselling and EAP’s. Support is strictly non- punitive, and can be accessed at anytime (self-identification of the need for help is strongly encouraged).

  • Hosting Services NCR Voyix shall furnish facilities, equipment, computer programs and services, as specified from time to time by NCR Voyix, that NCR Voyix deems necessary for operation and maintenance of the System (collectively, the “Hosting Services”).

  • Project Management Services Contractor shall provide business analysis and project management services necessary to ensure technical projects successfully meet the objectives for which they were undertaken. Following are characteristics of this Service:

  • Administration Services When a medical prescription drug is administered by infusion, the administration of the prescription drug may be covered separately from the prescription drug. See Infusion Therapy - Administration Services in the Summary of Medical Benefits for benefit limits and the amount you pay. Prescription drugs that are self-administered are not covered as a medical benefit but may be covered as a pharmacy benefit. Please see Pharmacy Prescription Drugs and Diabetic Equipment or Supplies – Pharmacy Benefits section above for additional information. For some medical prescription drugs, after the first administration, coverage may be limited to certain locations (for example, a designated outpatient or ambulatory service facility, physician’s office, or your home), provided the location is appropriate based on your medical status. For a list of medical prescription drugs that are subject to this Site of Care Program, visit our website. Preauthorization may be required to determine medical necessity as well as appropriate site of care. If we deny your request for preauthorization, or you disagree with our determination for the appropriate site of care, you can submit a medical appeal. See Appeals in Section 5 for information on how to file a medical appeal.

  • Monitoring Services IDT staff shall, using methods that include face-to-face and other contacts with the member, monitor the services a member receives. This monitoring shall ensure that: a. The member receives the services and supports authorized, arranged for and coordinated by the IDT staff; b. The services and supports identified in the MCP as being provided by natural and community supports are being provided; and c. The quality of the services and supports received is adequate and still necessary to continue to meet the needs and preferences of the member and support the member’s outcomes identified in the MCP.