Standard Service Clause Samples
The "Standard Service" clause defines the baseline level of services that a provider is obligated to deliver under an agreement. It typically outlines the specific tasks, deliverables, or performance standards that constitute the standard offering, such as response times, maintenance routines, or included features. By clearly specifying what is included as standard, this clause helps manage expectations and prevents disputes over whether additional services are owed, ensuring both parties understand the scope of the agreement.
Standard Service. If on the WSA Form, the Customer has selected a “Standard” option, the Company shall: (i) receive the Customer’s Wine free of charge; (ii) document the number of boxes received and the shipper; and (iii) provide the Customer access to the Company’s lounge (as described in Section 5 of this Agreement), consolidated shipping or Domaine PickUp services (as described in Section 8 of this Agreement), local wine store pick-up, and such other services as are provided for in this Agreement or otherwise provided by the Company in its discretion. The Customer shall be responsible for moving all bottles of its wine from the Company’s general storage locker to Customer’s storage locker (as described in Section 2(c) of this Agreement) and for storage and removal of its wine thereafter.
Standard Service. The following standard architectural services shall be provided by the architectural professional: Architectural professional Principal consultant Principal agent Full service
Standard Service. Hours Those hours during which the AAPT Customer Service Desk is staffed and infrastructure monitoring systems are operational and alarm surveillance occurs. 24 hours a day, 7 days a week, 52 weeks a year.
Standard Service. The following components are included with the standard service:
Standard Service. A logger or stenographer, as specified, with the appropriate level of security clearance for the type of proceedings involved, attending premises, usually a Court or tribunal room, to make a record of the proceedings and subsequently produce a transcript, either upon request or automatically.
Standard Service. The RDN service includes:
1. Installation of openBIS on infrastructure provided by IT Services of ETH Zurich.
2. Regular upgrades of openBIS and OS.
3. Storage of data on the Network Attached Storage (NAS) provided by IT Services of ETH Zurich (▇▇▇▇▇://▇▇▇.▇▇▇▇.▇▇/services/de/it-services/katalog/▇▇▇▇▇▇▇▇/nas.html).
4. Incremental backup of the PostgreSQL database with 3 weeks retention period. The backup is stored on the NAS, which provides daily snapshotting with 6 days retention and data back up to tape with a retention time of 90 days.
5. Set up of data archiving to the Long Term Storage (LTS) provided by IT Services of ETH Zurich (▇▇▇▇▇://▇▇▇▇.▇▇/services/en/it-services/catalogue/storage/lts.html), upon request.
6. Set up, maintenance and regular upgrades of an additional JupyterHub server for analysis of data stored in openBIS with Jupyter notebooks, upon request.
7. Consulting for data modelling in openBIS and initial customization of the system (up to 5 working days).
8. Initial training (up to 1 working day).
9. Continuous user support. The customer has the possibility to request a test period of 3 months via the IT service desk. At the end of the test period, the customer needs to notify IT Services of ETH Zurich via the service desk of their intention to continue or not using the service. A reminder will be sent to the customer 1 month before the end of the test period. At the end of the test period, the test openBIS instance will be:
1. dismissed, if the customer does not wish to continue using the service or fails to notify IT Services of ETH Zurich of their intention to continue or not using the service.
2. turned into a productive instance, if the customer wishes to continue using the service.
Standard Service. Standard service has as a prerequisite minimum the availability of two fiber-optic paths operational between locations. It is designed with extensive redundancy built-in for high availability performance. The following table indicates the design criteria and guaranteed operational performance; please see Schedule 2 for details of the service level agreements. -------------------------------------------------------------------------------- Characteristic Standard -------------------------------------------------------------------------------- Availability Target: ## MATERIAL OMITTED AND SEPARATELY FILED UNDER A REQUEST FOR CONFIDENTIAL TREATMENT ## Guarantee: ## MATERIAL OMITTED AND SEPARATELY FILED UNDER A REQUEST FOR CONFIDENTIAL TREATMENT ## Restoration mechanism Operator re-routing (fiber outage) Diversity Multiple routes between HER POPs Guaranteed SLA Yes --------------------------------------------------------------------------------
Standard Service. A faculty member fulfills standard service expectations by meeting the requirements for a meritorious service rating or the equivalent.
Standard Service. ▇▇▇▇▇▇▇▇▇ agrees to schedule, and ▇▇▇▇▇▇ agrees to provide preventive maintenance visits per year by a qualified technical representative. The qualified technical representative will inspect, service, and perform all necessary and appropriate adjustments as prescribed on the PM Checklist (as described in APPI Operation Manual). Service visits must be scheduled at least thirty (30) days in advance.
Standard Service. The following components are included with the standard service: Discovery
1. Assess existing requirements and technical documents and diagrams;
2. Define or clarify business goals and technical requirements;
3. Compile a list of the content’s unique key features and functions;
4. Develop a preliminary plan with estimated timeline and resource needs; Maintenance
5. Performance monitoring and provide usage reports, upon request;
6. Ensure compliance with established quality controls and assurance;
7. Conduct risk management and take proactive steps, on behalf of the customer, to mitigate issues;
8. Ensure long-term success, provide on-going support and reduce risk;
9. Train employees on unique key features and functions of the content;
10. Recommend product optimizations to improve user experiences;
11. Advise on remediation activities to bring content into compliance with state policies;
12. Configure multiple solutions to share common data connections; Troubleshooting
13. Prompt response to incident tickets for registered solutions;
14. Respond to slow performance issues in a timely manner;
15. Investigate and identify the root cause and present to the customer;
16. Recommend and implement corrective actions with the customer;
17. Monitor results and document findings;
18. Assess benefits to implementing results to prevent similar issues across the platform;
19. Assist with data sources access issues relevant to the enterprise platform connection; Enhancements
20. Deliver clearly defined scope for requested enhancements and recommended resources to deliver the desired results;
21. Support capturing requirements and identifying best option based on requirements;
22. Assistance through the accessibility review process and remediation;
23. Implementation of data pipelines to automate data access and connectivity;
24. Build automation workflows and trigger event-driven actions;
25. Guide analytics that enhance standard business processes or workflows;
26. Embed solutions to enhance websites and other applications;
27. Migrating an application from Qlik Sense into the Qlik Analytics Platform for public consumption;
28. Import and setup of an application developed from a different Qlik tenant using an exported QVF file; Maintenance and Troubleshooting (Up to 80 hours total per registered solution.) Discovery, Maintenance, Troubleshooting (Up to 120 hours total per registered solution) Discovery, Maintenance, Troubleshooting, Enhancements (Up to 1,120 hours incl...