SUPPLIER PERFORMANCE METRICS Clause Samples

The SUPPLIER PERFORMANCE METRICS clause establishes specific standards and benchmarks that the supplier must meet during the course of the contract. Typically, this clause outlines measurable criteria such as delivery timelines, product quality, customer service responsiveness, or compliance with regulatory requirements, and may include methods for monitoring and reporting performance. Its core function is to provide a clear framework for evaluating supplier performance, ensuring accountability, and enabling the client to address underperformance in a structured manner.
SUPPLIER PERFORMANCE METRICS. VDOT has developed a set of supplier service level agreements (“SLA”) relating to Supplier’s performance under this Contract and which are attached hereto and incorporated by reference as Exhibit I. Supplier agrees to be bound by and perform its obligations under this Contract pursuant to the SLA. The remedies for Supplier’s failure to meet the SLA are set forth in Exhibit I. Supplier and VDOT agree to meet within 30 calendar days of the Effective Date of this Contract to set forth the methodology and designated personnel of each Party to provide, collect, monitor, and report the SLA performance data and mutually agreed-to incentives and remedies. Supplier agrees to provide to VDOT a report of its performance against the SLAs as stated in Exhibit I throughout the Term. Supplier’s report must include a comparison of its SLA performance against the agreed-to targets and, in the event of any shortfall by Supplier, proposed remediation measures. Supplier will report its SLA performance for the Contract in aggregate to VDOT. Any instances of Supplier non-compliance will be recorded in Supplier’s Contract file and shared with Contract stakeholders. Supplier further agrees that any degradation or failure of Supplier’s performance obligations may result in failure to renew the Contract, termination for convenience of the Contract or termination for breach of the Contract. VDOT will have all rights and remedies available at law.
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SUPPLIER PERFORMANCE METRICS. At a minimum, the following metrics shall be part of the monthly SPE: • Verification of Purchase Order Receipt, price and provision of a CSD within ***%; • Purchase Order shipment to CSD-***%; • Provision of pricing and lead time on Emergency Service Part Order (ESPO) requests within ***%; • Verification of warranty entitlement and issuance of RMA for parts return/replacement within ***%; • Repair Lead Time- *** (***%) or better; • Repair Yield- *** (***%) or better; • Reasonable commercial effort to be in conformance with the NCR (Service Design Organization) Solectron Guide; • Response to Technical Support requests within ***—***%; • Resolution to Technical Support Requests within ***- ***%; and • Submission of *** Quality Report — ***%
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SUPPLIER PERFORMANCE METRICS. Distributor shall endeavor to achieve the Supplier Performance Metrics set forth in Exhibit F annexed hereto.
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Related to SUPPLIER PERFORMANCE METRICS

  • Performance Metrics The Influencer shall aim for a minimum engagement rate of [SPECIFY PERCENTAGE, e.g., 3%] on all posts associated with the Campaign. Engagement rate is calculated as the sum of likes, comments, shares, and other interactions divided by the total number of followers at the time of posting. The Influencer agrees to achieve a minimum reach of [SPECIFY NUMBER] unique viewers per post, or a cumulative reach of [SPECIFY NUMBER] across the Campaign. Impressions data will be provided through the Influencer’s analytics tools and verified by the Company when requested. For posts incorporating a call-to-action, such as links to the Company’s website or landing page, the Influencer will target a CTR of at least [SPECIFY PERCENTAGE, e.g., 2%]. CTR is measured as the ratio of clicks to impressions, based on data from tracking links provided by the Company. The Influencer may be expected to drive specific actions (e.g., sales, sign-ups, downloads) using unique tracking codes or referral links. Specific conversion targets will be detailed between the Parties. The Influencer shall submit performance reports on a [WEEKLY/BI-WEEKLY/MONTHLY] basis. These reports must include detailed metrics for each published post, such as: number of likes, comments, shares, and other engagement interactions; reach and impressions per post; click-through data and referral link activity; and conversion data (if applicable). Within [NUMBER] days following the end of the Campaign, the Influencer shall provide a comprehensive post-campaign report summarizing overall performance against all agreed KPIs, including supporting documentation (e.g., screenshots, analytics dashboard exports). The Influencer agrees to provide access to analytics platforms or third-party verification tools to authenticate the reported data, if requested by the Company. The Parties agree to conduct a review of the performance metrics within the first [NUMBER] days of the Campaign to ensure the targets remain realistic and reflective of current market conditions. Adjustments may be made in writing if necessary. If the Influencer consistently fails to meet the established KPIs without valid justification, the Parties shall meet in good faith to discuss potential remedies, which may include adjustments to the compensation structure or additional promotional support, as mutually agreed upon. The Company may specify certain analytics tools or platforms for measuring and reporting performance metrics. The Influencer shall utilize these specified tools where applicable to ensure consistency and transparency in data reporting. In instances where independent verification of performance data is required, the Influencer agrees to cooperate with third-party verification services designated by the Company to validate the metrics reported.

  • Ongoing Performance Measures The Department intends to use performance-reporting tools in order to measure the performance of Contractor(s). These tools will include the Contractor Performance Survey (Exhibit G), to be completed by Customers on a quarterly basis. Such measures will allow the Department to better track Vendor performance through the term of the Contract(s) and ensure that Contractor(s) consistently provide quality services to the State and its Customers. The Department reserves the right to modify the Contractor Performance Survey document and introduce additional performance-reporting tools as they are developed, including online tools (e.g. tools within MFMP or on the Department's website).

  • KEY PERFORMANCE INDICATORS 10.1 The Supplier shall at all times during the Framework Period comply with the Key Performance Indicators and achieve the KPI Targets set out in Part B of Framework Schedule 2 (Goods and/or Services and Key Performance Indicators).

  • Metrics Institutional Metrics System-Wide Metrics

  • CONTRACTOR PERFORMANCE AUDIT The Contractor shall allow the Authorized User to assess Contractor’s performance by providing any materials requested in the Authorized User Agreement (e.g., page load times, response times, uptime, and fail over time). The Authorized User may perform this Contractor performance audit with a third party at its discretion, at the Authorized User’s expense. The Contractor shall perform an independent audit of its Data Centers, at least annually, at Contractor expense. The Contractor will provide a data owner facing audit report upon request by the Authorized User. The Contractor shall identify any confidential, trade secret, or proprietary information in accordance with Appendix B, Section 9(a), Confidential/Trade Secret Materials.