Technology Refreshment and Replenishment Clause Samples

Technology Refreshment and Replenishment. Technology refreshment and replenishment Services (TR&R) are the activities associated with modernizing the IT infrastructure on a continual basis to ensure that the system components stay current with evolving industry standard technology platforms. The following table identifies technology refreshment and replenishment roles and responsibilities that ACS and Symetra will perform. 1. Recommend and establish TR&R life-cycle management policies, procedures and plans appropriate for support of Symetra business requirements X 2. Approve TR&R policies, procedures and plans in accordance with the change and release management process X 3. Manage, maintain, and update as necessary, the approved TR&R policies, procedures, and plans X 4. Perform the necessary tasks required to fulfill the TR&R plans X 5. Provide management reports on the progress of the TR&R plans X 6. Periodically review the approved TR&R implementation plans to ensure they properly support Symetra business requirements X

Technology Refreshment and Replenishment. Supplier shall perform activities associated with modernizing the County information technology infrastructure on a continual life cycle basis to provide input to County to decide on how to Maintain County Systems components to stay current with evolving industry standard technology platforms based on County’s Asset replacement policy (“TR&R” and such Services the “Technology Refreshment and Replenishment Services”). Supplier’s responsibilities for Technology Refreshment and Replenishment Services includes: (A) As requested and Approved by County, upgrading and replacing Assets, as required, throughout the Term, for purposes that include meeting County’s business requirements; preventing technological obsolescence or failure; accommodating volume changes; increasing efficiency; lowering costs; and/or Maintaining required Third Party Vendor support; and (B) Implementing Assets associated with any refresh or replenishment in accordance with the standards of County’s Approved technical architecture and Long‐Range IT Plan. Supplier is responsible for TR&R, Software currency and Release levels, and TR&R planning. Supplier shall develop (with County input and Approval), Implement, Operate, Manage, and Maintain a TR&R schedule and plan for each of the Services by Service type and Asset ownership.

Technology Refreshment and Replenishment. Technology refreshment and replenishment (“TR&R”) Services are the activities associated with modernizing the Applications on a continual basis so that the system components stay current with evolving industry-standard technology platforms. The following list identifies the TR&R Services that Service Provider will perform. 1. As part of its responsibilities, in connection with the Technology Solution Group, recommend TR&R life cycle management policies, procedures and plans appropriate for support of Customer’s business requirements. 2. Assist STC Customer and MSI with developing TR&R plans that meet requirements, and adhere to STC Customer policies. 3. Assist STC Customer with the necessary tasks required to implement the TR&R plans. 4. Provide management reports on the progress of the TR&R plans to STC Customer and MSI.