Line Item Question Response Sample Clauses

Line Item Question Response. 46 Do your warranties cover all products, parts, and labor? All materials and labor are covered as described in manufacturer Warranty Statements. See document: Warranty * 47 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? Standard Warranty is subject to one full year or 1,000 hours, whichever comes first as described in Manufacturer Warranty Statements. Extended warranties for parts and/or labor are available for a variety of terms and hours. * 48 Do your warranties cover the expense of technicians’ travel time and mileage to perform warranty repairs? The Standard warranty repair or replacement must be made at the dealer location as described in manufacturer Warranty Statements. Extended warranties and preventative maintenance programs are available that would include some travel time. * 49 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? We have the facilities and technicians available to perform warranty throughout the entire United States and Canada. Sourcewell entities will be provided service/warranty repair in our dealer's shops or on the job site when applicable. * 50 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? Warranties will be passed on to the original equipment manufacturer. * 51 What are your proposed exchange and return programs and policies? ▇▇▇▇▇▇▇ routinely accepts trade-ins for new equipment. The value for a specific piece can be discussed with a member and their local Vermeer representative. With the warranty we provide combined with a member’s ability to try and/or see a piece of equipment operate in their local area, the need for simply returning or exchanging a product is not generally applicable to the type of equipment we provide. * 52 Describe any service contract options for the items included in your proposal. Service contracts are available for purchase. It is marketed as Confidence Plus® with standard, base, and premium coverage options. See document: Warranty * 53 Describe your payment terms and accepted payment methods. Payment Terms are Net 30. Cash, Credit, or Financing and Leasing available. * 54 Describe any leasing or...

Line Item Question Response. 46 Do your warranties cover all products, parts, and labor? New Holland Construction and Case Construction covers all products, parts and labor. This is defined in our Warranty and Limitation of Liability agreements for both brands. For Case Construction this is defined in the Dealer Operating guide. * 47 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? Both New Holland Construction and Case Construction have items that are not covered such as: • Repairs arising from storage deterioration, failure to maintain the equipment, negligence, alteration, improper use of the equipment, collision or other accident, vandalism, or other casualty, or operation beyond rated capacity or specification. • Repairs arising from abuse or neglect, including but not limited to: operation without adequate coolant or lubricants, adjustments to the fuel system outside equipment specifications, over-speeding, improper storage, starting, warm-up, or shutdown practices, incorrect fuel or contaminated fuel, oil or other fluids. • Normal maintenance services, such as engine tune-ups, engine fuel system cleaning, checks, adjustments, shimming, etc. • Replacement of non-defective wear items expected to be replaced during the warranty period, including but not limited to light bulbs, spark plugs, brake or clutch linings, slip clutches, belts, chains, knives, bucket cutting edges and teeth, crawler track pads and track components, crop processing and cutting components, external drive sprockets and chains, soil engaging tools and accessories. For other items please see the Warranty and Limitation of Liability agreements for both brands. * 48 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Case Construction does reimburse on some Heavy Construction products. * 49 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? Both New Holland Construction and Case Construction dealer network provide technicians for repair and the network covers the entire of North America. * 50 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? We will cover certain i...

Line Item Question Response. 43 Do your warranties cover all products, parts, and labor? The warranties provided by each manufacture being bid provides slightly different things. Most provide for coverage against mfg defects for a industry standard amount of time. Some cover parts and labor within warranty period however some do not cover labor. * 44 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? All of the warranties for the companies MES is bidding shows coverage for normal wear and use. Abuse to a produce normally does have a provision to exclude coverage however MES works very closely with each mfg to work through any warranty issue with customers. * 45 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Most mfg warranty do not cover travel time and mileage unless there is a gross failure of the product and in those cases we work with the mfg to work through the issue on a case by case issue which is rare. * 46 Are there any geographic regions of the United States (and Canada, if applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell Members in these regions be provided service for warranty repair? MES will not be providing any coverage to Canada. MES distribution agreements are for the USA and that is where we have sales and service staff to maintain the market in the USA.There are only a few areas in the USA MES does not have sales and service coverage. We address this on a case by case basis as for the listed products we cover most of the USA Alaska and Hawaii. * 47 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? MES is the distributor of products made by manufacturers we represent. MES follows the Manufacturers warranty.Depending on the Manufacturer MES works on some of the products under warranty and out of warranty repairs. Some of them are sent back to the manufacturer in and out of warranty for service all based on MFG policy. * 48 What are your proposed exchange and return programs and policies? Goods received in damaged or defective condition will be repaired or replaced as outlined by the manufactures warranty and guidelines. If the product was damaged while in transport, a claim will be filed with the carrier and we will then work to resolve the replacement asap. Th...

Line Item Question Response. 45 Do your warranties cover all products, parts, and labor? Yes. OEM/Component warranties prevail and may exceed our standard warranty. * 46 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? NO. We place no usage restrictions. Custom Fire warranties are based on the intended and appropriate use of equipment. Improper use or damage may not be covered under warranty. * 47 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? No. The travel time is usually the responsibility of the end-user. However, we have provided transportation if urgency requires. * 48 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? We will provide coverage through the dealer or the customer's preferred service provider. If none is available, the customer may provide warranty service themselves. In many cases, the customer's in-house mechanics have been authorized to provide warranty service. * 49 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? In many cases, the OEM warranty prevails. Custom Fire will advocate for the end-user whenever an OEM warranty is not satisfactory. * 50 What are your proposed exchange and return programs and policies? Exchange and return programs are provided by the component supplier. We stock many sourced components and request the faulty component be returned for reimbursement. Call tags are provided when necessary. If necessary, labor reimbursement will be provided for work performed. Many times the customer is happy to swap out a faulty part if it is a simple task such as a faulty light. * 51 Describe any service contract options for the items included in your proposal. We offer extended warranties at an additional cost. Cost is dependent on complexity and component content. Our factory-direct warranties are competitively priced and have increased in popularity as customers realize the added value of a factory-supported warranty program. *

Line Item Question Response. 45 Do your warranties cover all products, parts, and labor? Schwarze warrants their equipment be free of defects in material and workmanship for one year or 1200 usage hours after purchase. Schwarze also warrants new parts be free from defects in material and workmanship for 90 days after purchase. Schwarze covers the repair or replacement of defective parts in both scenarios. Schwarze stainless steel hoppers come with a lifetime warranty. They are warranted against rust perforation and corrosion perforation for the ‘LIFETIME” of the sweeper of the ownership period of the original owner, of which LIFETIME WARRANTY must be acknowledged on the original sales order. Warranty repairs must be made by Schwarze Industries or authorized agents. This warranty is non-transferable. Schwarze warranties hydraulic valves and motors for a period of 2 years and hydraulic pumps and fittings for 5 years. These warranties are subject to maintenance requirements and annual inspections by a Schwarze authorized agent/dealer. This warranty applies to the original owner only and is non-transferable. All Schwarze Single Engine Sweepers warranty the VPD (single engine drive device) for a period of three years with unlimited hours of use. All labor on pre-authorized warranty items is covered under Schwarze's warranty. Schwarze is committed to providing parts for warranty claims within 48 hours of the claim being filed. There are longer warranty coverage periods for units mounted on commercial chassis. That coverage,for example, would come from the chassis manufacturer and carries a three year standard warranty. Also, some Schwarze models utilize ▇▇▇▇ Deere auxiliary engines that have a two year coverage period. Each OEM component would be covered by their own warranty. Extended multiple year warranties are available to purchase at a “pass through” price for these OEM components when the original purchase of the machine is made. * 46 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? The above warranty information states 1200 usage hours. If beyond the 1200 hour standard warranty, warranty would be negotiated. Each component's warranty will carry the original equipment manufacturers warranty. * 47 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? The warranty coverage will be reviewed on a case-by-case basis with the customers dedicated Warranty Specialist. Travel time and mileage m...

Line Item Question Response. 43 Do your warranties cover all products, parts, and labor? New Way manufactured replacement parts, components, and assemblies are sold under a Limited Warranty to be free from defects in workmanship or material for a period of twelve (12) months. This is a part replacement only warranty and the item must be returned to the New Way Dealer for exchange. The labor and shipping cost to replace the parts shall be the responsibility of the customer. There is no warranty on expendable items, wear components, or used parts. Extended warranties are available on all of our current bodies and turnkey chassis. More information about extended warranties can be found on our price sheets and via the chassis' Original Equipment Manufacturer (OEM). Sourcewell Members will register their New Way warranty cards. This process is handled via an easy online form that a Member's local New Way Dealer can fill out. Parts only warranty (see section III.d of attached warranty statement) will apply for distributor or customer installed accessories that have been purchased through Scranton Manufacturing Company, provided part failure was not due to improper installation, use, or neglect. Damage caused by incorrectly installed field accessories may void portions or all of the unit's warranty. When a warranty service is requested, the distributor shall: -Verify warranty eligibility of the machine to be serviced per previous sections -Diagnose the problem to determine that the service is warrantable -Ensure that the parts necessary to perform the repair are available -Provide the necessary repair services Complete and submit the Warranty Request Form For more on the Warranty Request Form, see sections V.b and V.c of the attached warranty statement * 44 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? New Way's warranty shall not apply to equipment that has been subject to misuse, negligence, or accident, or which has been repaired or altered without New Way's prior knowledge or consent. New Way will not be responsible for warranty repairs made in the field by personnel other than from New Way or an authorized New Way agent unless previously authorized by New Way. New Way Trucks are designed to operate only with the OEM products used by New Way. This limited warranty will be void if the New Way products are modified other than as done at New Way's factory or at a New Way authorized dealer unless authorized by New Way. Use of parts and asse...

Line Item Question Response. 46 Do your warranties cover all products, parts, and labor? Yes, our standard warranty covers all products, parts, and labor. We offer warranties ranging from 1 year up to 10 years. For more information on warranty, please see the attachments under the warranty information. The ZIP file attached “Warranty Policy and Procedures” has all relevant warranty info. TP5180 – Warranty Policies and Procedures TP5374- Stationery and Prime Power Warranty TP5820- Warranty Program Features TP6170- Industrial Trailer Mounted * 47 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? Yes, warranties are available ranging from 1-year/2000 hours, whichever occurs first through optional 10-year warranties. Per EPA (Environmental Protection Agency) laws Stationary Emergency Power Systems can only be operated while a reliability utility is out of specification plus up to 100 hours/year for maintenance and readiness testing. For Stationary Non- Emergency and mobile diesel powered (CI) units EPA T4 Certification is required, or EPA certified (SI) Gas engines need to be used. These restrictions do not necessarily affect the warranty but misuse/application of EPA law is illegal. Start-up must be performed by Kohler Distributor, Dealer or Authorized Representative within 24 months of shipment. For more detailed information, please see the ZIP file attached in the warranty information section. Please see TP5374 mentioned in previous response, as well as TP5820 “Industrial Generator Set Limited Warranties” that provides more details on the various warranty options. * 48 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Yes, the standard warranty includes up to 150-, 200- or 300-miles round trip with travel time included depending upon the product category and covers the expenses of technicians travel time and mileage to perform warranty repairs. The ZIP file mentioned previously has all relevant information. * 49 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? We have service available in all regions supported by the Kohler service team and distributor service network. Sourcewell entities will be provided service for warranty repair from our distributor network supported by ...

Line Item Question Response. 42 Do your warranties cover all products, parts, and labor? Yes. * 43 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? No, other than Commercial or Residential use. * 44 Do your warranties cover the expense of technicians’ travel time and mileage to perform warranty repairs? No. * 45 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? No. Warranty service is provided in both the United States and Canada. * 46 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? Warranty coverage is bumper to bumper excluding the engine manufacturer. Ariens Company has a solid working relationship with engine suppliers and will assist as necessary. * 47 What are your proposed exchange and return programs and policies? No exchange or return policy. If a customer is unhappy with purchase or experiencing issues, Ariens Company will work with customer towards a fair and reasonable resolution. * 48 Describe any service contract options for the items included in your proposal. Ariens Company does not provide service contracts. Agencies are encouraged to review service contracts with their local dealer. * 49 What are your payment terms (e.g., net 10, net 30)? 2% 10, NET 30 * 50 Do you provide leasing or financing options, especially those options that schools and governmental entities may need to use in order to make certain acquisitions? Yes. Ariens Company has partnered with several leasing and financing companies specializing in schools and government entities. The following are the companies Ariens Company has partnered with: NCL Government Capital, New Equipment Leasing, Lanco Financial, Advance Accepteance, Sheffield and TD Bank. * 51 Briefly describe your proposed order process. Include enough detail to support your ability to report quarterly sales to Sourcewell as described in the Contract template. For example, indicate whether your dealer network is included in your response and whether each dealer (or some other entity) will process the Sourcewell participating entities’ purchase orders. All orders are submitted directly to ▇▇▇▇▇ ▇▇▇▇▇▇▇, Government Sales Representative, via e-...

Line Item Question Response. 46 Do your warranties cover all products, parts, and labor? As a solutions provider, CDW•G does not manufacture products, however, all purchases made by Sourcewell Members, where applicable, include the manufacturer's standard warranty. Terms of warranty coverage can and do vary with each OEM purchase, and details for each product warranty are available through an account manager or online at ▇▇▇.▇▇▇▇.▇▇▇. CDW•G does offer additional warranty coverage options for products whose standard warranty alone does not meet Sourcewell Members' needs. This includes extended IT warranties, data center maintenance, maintenance contracts, and custom support plans. We recommend Sourcewell Members work with their account manager to determine the best option to determine the best additional warranty solution for their purchases. In instances where a Sourcewell member may have multiple warranties – which may have different lengths of time and different end dates – from multiple OEMs, CDW•G can offer Maintenance Contracts to simplify warranty coverage. Maintenance Contracts are easily manageable service contracts that cover all IT equipment, regardless of manufacturer, with just one expiration date and a single point of contact for repairs. This contract can also be prorated as you add or delete equipment. Benefits of a Maintenance Contract include: Easy to manage equipment coverage A single point of contact for repair service Multiple response times available on the same contract Flexibility to add or remove equipment as needed Parts and labor included Multiple contracts consolidated Annual or multi-year contact options * 47 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? Not only does CDW•G not impose usage restrictions or other limitations on our warranty services, we enhance coverage options for Sourcewell Members through our available warranty extensions and uplifts. While customers often choose the standard OEM warranty for their purchase, in instances where it is not sufficient, we offer competitive solutions to augment the warranty, minimizing risk and ensuring ongoing performance. Solutions included in our portfolio to support Sourcewell Members include: Warranty extensions and upgrades Post warranty support Accidental damage protection Maintenance Contracts Post-sale technical support Product and certification training Onsite repair Help desk services As part of our commitment to supporting Sourcewell Members throu...