Availability Service Level Sample Clauses

Availability Service Level. (1) The Availability Service Level for (3)PacketSM Service is 99.99% for Single Connected (3)PacketSM Service and 99.999% for Dual Connected (3)PacketSM Service. The (3)PacketSM Service is considered unavailable if any port(s) and/or virtual circuit(s) is unable to send or receive traffic. In the event that any component of the (3)PacketSM Service becomes unavailable for reasons other than an Excused Outage, Customer will be entitled to a service credit off of the monthly recurring port charge and monthly recurring virtual circuit charge for the affected port and virtual circuit and any monthly usage charges solely attributable to the affected virtual circuit based on the cumulative unavailability of the affected component of the (3)PacketSM Service in a given calendar mo nth as set forth in the following tables (but Customer will not be entitled to a service credit associated with the Delay Service Level, Packet Delivery Service Level or Jitter Service Level for the affected port and virtual circuit to the extent any such failure arises out of or is related to the unavailability event): For Single Connected (3)PacketSM Service: 0:00:01 - 00:10:00 *** 00:10:01- 00:45:00 *** 00:45:01- 04:00:00 *** 04:00:01 - 08:00:00 *** 08:00:01 - 12:00:00 *** 12:00:01 - 16:00:00 *** 16:00:01 - 24:00:00 *** 24:00:01 or greater *** For Dual Connected (3)PacketSM Service*: 00:00:01 - 00:45:00 *** 00:45:01- 04:00:00 *** 04:00:01 - 08:00:00 *** 08:00:01 - 12:00:00 *** 12:00:01 - 16:00:00 *** 16:00:01 - 24:00:00 *** 24:00:01 or greater ***

Availability Service Level. The Application Services shall be Available for the percentage of the time each month of the Term of the Agreement as set forth below. [**These service levels and credits are highly customizable depending on how critical the services are. The example below is for moderately high critical applications. Options include removing steps for each month of failure or different availability percentages and steps. Additionally, this can be tailored to have a single availability percentage for critical and non-critical hours. The service level credits currently specified represent the high side of what is reasonable.**]

Availability Service Level. Unless a different Services availability level is set forth in the Order or the Supplemental Terms, JCI shall use commercially reasonable efforts to make the Services available twenty four (24) hours a day, seven (7) days a week, except for unavailability of Trial Services and unavailability due to (i) system maintenance and planned downtime (of which JCI shall use reasonable efforts to give prior notice) and (ii) any unavailability caused by: [a] your software or hardware or Third Party Software or hardware; [b] circumstances beyond JCI’s reasonable control, including but not limited to internet service provider and mobile carrier service availability; and [c] misuse of the Services or other violations of this Agreement by you.

Availability Service Level. 99.5% during the Service Month

Availability Service Level. Unless a different Services availability level is set forth in the Order or the Supplemental Terms, JCI shall use commercially reasonable efforts to make the Services available twenty four

Availability Service Level. The Subscription Products will be available 99% percent of the time during defined production hours (“System Availability”) as set forth in this “Service Level Agreement” (this “SLA”). If ▇▇▇▇▇▇▇ fails to meet the System Availability for three (3) consecutive months, Customer’s sole remedy shall be the prompt and expeditious appointment of a member of ▇▇▇▇▇▇▇’ executive team to resolve Customer’s disputes. System Availability is tracked and calculated monthly, as follows:

Availability Service Level. If Customer’s production instances of the Subscription Service are, on a per production basis, not Available (as defined below) ninety-nine and eight-tenths percent (99.8%) of the time or more in any calendar month (“SLA”), then, without prejudice to Customer’s rights set forth in Section 4 (Warranties) and Extreme Failure set forth in Section 4.2(c)(iii), Customer’s exclusive remedy for failure of the Subscription Service to meet the SLA is for Customer to request that DXC issue a service credit to Customer in accordance with the remainder of this Section 3 below (“Service Credit”): Availability Percent Service Credit

Availability Service Level. The Service Level Trigger for the Service Level related to UIQ Availability is the confirmation that ComEd can access and log into the Production UIQ environment pursuant to Task 3.1.2.3.d. 5.1. Availability. The UIQ application will be available to and accessible by ComEd and ***. ComEd will ***. ComEd will ***.

Availability Service Level. The Availability Service Level for (3)CrossRoads(R) Service is 99.98% for Standard (3)CrossRoads(R) Service and 99.99% for Protected (3)CrossRoads(R) Service. Standard (3)CrossRoads(R) Service is considered unavailable if the Primary Port is unable to send or receive traffic; Protected (3)CrossRoads(R) Service is considered unavailable if both the Primary Port and the Backup Port are unable to send or receive traffic. In the event that (3)CrossRoads(R) Service becomes unavailable for reasons other than an Excused Outage, Customer will be entitled to a service credit off of the greater of (i) the port MRC (except for any (3)CrossRoads(R) Service billed on an Aggregate CDR basis) for the affected (3)CrossRoads(R) Service port (if applicable), and (ii) the actual usage charges, if any, (calculated on a Megabit basis at the contracted-for price per Megabit) associated with the affected (3)CrossRoads(R) Service port for the particular month. Service credits, in each case, are based on the cumulative unavailability of the affected (3)CrossRoads(R) Service port in a given calendar month as set forth in the following table: For Standard (3)CrossRoads(R) Service: ------------------------------------ -------------------------- Cumulative Unavailability Service Level Credit (in hrs:mins:secs) ----------------------------------- -------------------------- 00:00:01 - 00:10:00 No Credit 00:10:01- 00:45:00 5% 00:45:01- 04:00:00 10% 04:00:01 - 08:00:00 20% 08:00:01 -12:00:00 30% 12:00:01 -16:00:00 40% 16:00:01 - 24:00:00 50% 24:00:01 or greater 100% ------------------------------------ -------------------------- For Protected (3)CrossRoads(R) Service: ------------------------------------ -------------------------- Cumulative Unavailability Service Level Credit (in hrs:mins:secs) ------------------------------------ -------------------------- 00:00:01 - 00:05:00 No Credit 00:05:01- 00:45:00 15% 00:45:01- 04:00:00 35% 04:00:01 - 08:00:00 50% 08:00:01 -12:00:00 75% 12:00:01 or greater 100% ------------------------------------ --------------------------