Comments and Complaints Clause Samples
The "Comments and Complaints" clause establishes a formal process for parties to submit feedback or raise concerns regarding the agreement or its execution. Typically, it outlines the method for submitting comments or complaints, such as requiring written notice to a designated contact person or department, and may specify timelines for response or resolution. This clause ensures that issues are addressed in an organized manner, promoting transparency and providing a clear avenue for resolving disputes or misunderstandings that may arise during the course of the agreement.
Comments and Complaints. 4.1 Cambs HIA shall adopt the lead party’s written comments and complaints procedure and make this available to CHIA Team members and Service customers in a format which takes into account any disabilities or communication difficulties any CHIA Team member or Service customer may have.
4.2 Cambs HIA shall advise the Management Board and the Parties of any service complaints that are not resolved to the complainant's satisfaction under the complaints procedure and have regard to the relevant Partner's views when deciding the most appropriate course of action to take.
4.3 Complaints relating to the policies of the relevant Party, including as to eligibility, level of work undertaken or availability of capital funding will be referred back to the relevant Partner to deal with where appropriate.
Comments and Complaints. 21.1 If the branch committee wishes to provide comments or feedback in relation to the terms and operation of this agreement, it may do so by submitting such comments in writing to the chair of the board.
21.2 If the branch committee considers that the MND Association or the board have not fulfilled their commitments under the terms of this agreement, the branch committee may submit a formal complaint in writing to the board. If the board considers that the complaint is justified, it will seek to rectify the matter as soon as possible.
Comments and Complaints. Passengers may record comments of their Airport experience by utilizing any one of the following methods: comment cards that are accessible throughout the Airport, the Port’s/Airport’s website, and/or letters, emails or phone calls sent to the Port or Aviation Division’s main office. These comments (or complaints) are tracked and compiled through the Airport’s Customer Service Group in Airport Operations. The Customer Service group forwards all complaints relating to Concessionaires to the Port Representative. The Port Representative will in turn forward the customer complaint to the respective Concessionaire within 3 business days of receipt. The Concessionaire must respond to all customer complaints within 3 business days and forward a copy of all correspondence to the Port Representative.
Comments and Complaints. Operator shall establish and maintain during the Term prompt and efficient procedures for handling complaints from the public for which Operator receives a Notification. Such procedures shall be consistent with all applicable laws, rules and regulations and the provisions of this Section. Such procedures shall be set forth in writing and copies thereof shall be maintained at Operator’s office and shall be available to the public and the Pilot Cities upon request.
Comments and Complaints. If the group volunteers wish to provide comments or feedback in relation to the terms and operation of this agreement, they may do so by submitting such comments in writing to the chair of the board. If the group considers that the MND Association or the board have not fulfilled their commitments under the terms of this agreement, the planning group may submit a formal complaint in writing to the board, after having first sought an informal resolution through the director of engagement. If the board considers that the complaint is justified, it will seek to rectify the matter as soon as possible. If the board does not consider the complaint to be justified, they will appoint an independent committee to consider the complaint and to report back to the board and to the planning group.
Comments and Complaints. 16.1. We and you will make every effort to resolve any disputes arising from the provision of Services under this agreement. Disputes which cannot be resolved by the member of staff undertaking the work for you will be referred to the Pension Fund Manager.
16.2. A copy of our complaints procedure is available on request from the Pension Fund. Once a complaint has been made you will be informed in writing:- • How your complaint will be handled • Within what timescales we anticipate we will be able to give an initial and/or substantive response
16.3. You are encouraged to communicate your views, suggestions and any concerns regarding our services to the Pension Fund Manager (telephone: ▇▇▇▇▇ ▇▇ ▇▇▇▇).
Comments and Complaints. The Timetabling Team welcomes comments on the SLA with a view to service improvement. Where stakeholders feel that the service level is not compatible with their requirements or that the support given is below the stated level, they should write in the first instance to the: Head of Timetabling & Room Booking [role currently vacant so the Director of Teaching and Learning Administration & Operations is listed instead]
▇. ▇▇▇▇▇▇▇@▇▇▇▇▇▇▇.▇▇.▇▇ All complaints will be dealt with in accordance with the University’s complaints procedures. Where the response is not deemed satisfactory, aggrieved parties should contact the Director of Teaching and Learning Administration & Operations for further investigation.
Comments and Complaints. Motivate will establish and maintain prompt and efficient procedures for handling complaints from the public for which Motivate receives a notification. Such procedures will be consistent with all applicable laws, rules and regulations and the provisions of this section. Motivate will maintain records sufficient to identify recurring comments or complaints and will share such records with Manager.
Comments and Complaints. At Veygo, we are committed to providing the best possible service. However, we understand there may be times when we do not meet your expectations. We want you to let us know straight away if you are unhappy. We will always do our best to resolve any complaint fairly.
Comments and Complaints. Customer comments are a useful source of feedback as to how we are all doing so please encourage people to write things in the Comments book. Sometimes people aren’t happy about the service and want to make a complaint. If it is something that you can resolve, we would like you to deal with it, but let us know what they weren’t happy with and how you resolved it. If it is not something that you can resolve then ask them to complete the yellow form and send it to ▇▇▇▇▇▇ ▇▇▇▇▇▇▇▇-▇▇▇▇, and she will ensure that it is responded to. Please note that yellow forms can also be used to record compliments, comments and suggestions