Complaint Handling Clause Samples

Complaint Handling. In the event that you should have a complaint against the Company, please refer to our Complaints Unit webpage at ▇▇▇▇://▇▇▇.▇▇▇▇▇- ▇▇▇▇▇▇.▇▇▇/▇▇▇▇/▇▇▇▇▇▇▇▇▇.▇▇▇▇, where you will find information on our complaints procedure and prescribed forms in Arabic and English for submitting a complaint.

Complaint Handling. Connetics shall have the sole right and responsibility, and shall bear all costs related thereto, to take such actions as may be necessary, in accordance with accepted business practices and legal requirements, to obtain and maintain the authorization and/or ability to market the Product in the Territory, including without limitation the following: (a) responding to customer and medical complaints relating to the quality, strength or purity of the Product, and MGI agrees that it shall promptly refer any such complaints that it receives to Connetics; (b) handling all returns of the Product (if the Product is returned to MGI it shall be shipped to Connetics at a location to be provided by Connetics, with any reasonable or authorized shipping or other documented out-of-pocket costs to be paid by Connetics), and MGI and Connetics shall each advise their customers generally that they should make returns to Connetics; and (c) handling all recalls of the Product (at Connetics' request, MGI will assist Connetics in receiving the recalled Product, and any documented out-of-pocket costs incurred by MGI with respect to participating in such recall shall be reimbursed by Connetics).

Complaint Handling. Except as otherwise provided below in Section 11.2, in the event that PLANTEX or NOVACEA receives any complaint, claims or adverse reaction reports regarding Finished Product, including notices from the FDA regarding any alleged regulatory non-compliance of the Finished Product, each party shall, within five (5) business days, provide the other with all information contained in the complaint, report, or notice and such additional information regarding the Finished Product as may be reasonably requested, except that notification by NOVACEA to PLANTEX shall be required only in those instances where any such complaint, claim or adverse reaction report appears to be related to API or where in the exercise of reasonable judgment NOVACEA concludes or should conclude that such report contains information that may bear upon or relate to the possibility of prospective liability on the part of PLANTEX (or any Affiliate thereof). NOVACEA and PLANTEX shall comply, at a minimum, with FDA and cGMP requirements for complaint handling.

Complaint Handling. The Parties agree that they will collaborate to promote consistency in complaint management practices and principles to achieve effective outcomes for consumers, which may involve collaboration on complaint handling on emerging national issues and for national projects focussed on complaint handling. However, the Parties acknowledge that some Parties do not take an active role in complaint handling and will therefore have limited involvement in any collaboration on complaint management practices and principles.

Complaint Handling. 7.12.1. Each Party shall provide the other with an opportunity to review and inspect any records that are maintained by that Party regarding complaints received by that Party regarding the Goods. 7.12.2. The Vendor shall promptly notify KCSSA East Africa upon the receipt by the Vendor of any consumer complaint regarding any of the Goods supplied by the Vendor to KCSSA East Africa.

Complaint Handling. 26.1. We operate a complaint-handling system that you can use free of charge. It allows you to submit complaints to us across a range of issues, and we will deal with any complaints transparently, equally and proportionately. 26.2. You can submit a complaint to us via the Partner Hub, email or telephone. For the contact details, please refer to our contact section in the Partner Hub. All complaints will be dealt with appropriately by the person receiving them, and as part of that may then be escalated internally so that the appropriate ▇▇▇▇▇▇▇▇.▇▇▇ internal team can then consider it and respond to you (for example, we have internal compliance and legal teams that deal with certain types of complaint). We will respond to all complaints as soon as we reasonably can.

Complaint Handling. GA will, and GA will ensure that its General Agents will, forward all complaints from Enrollees or potential Enrollees related to GA, its General Agents, Company or the Products within two (2) business days of GA’s receipt or learning of the complaint, as applicable. GA will cooperate and work in good faith with Company to resolve any such complaint.

Complaint Handling. JJPI shall be responsible for interacting with customers regarding complaints and other product performance issues. Diametrics shall be responsible for all product performance complaint issues and will maintain MDR and other product performance tracking systems. JJPI shall reasonably cooperate with Diametrics in connection with its obligations under this Section 4.06 and provide to Diametrics, on a timely basis to permit Diametrics to fulfill its regulatory obligations, the necessary reports relating to complaints and product performance issues relating to the Products. Upon reasonable request by Diametrics, JJPI shall make such reports (on behalf of Diametrics, if appropriate) directly to the appropriate regulatory authorities. In addition, JJPI shall maintain a tracking system for the Products, and shall provide such information to Diametrics upon reasonable request. Diametrics shall have the right to review and audit JJPI's complaint handling and product tracking systems for the Products, upon reasonable request during normal business hours. JJPI and Diametrics shall each be responsible for bearing their own costs associated with all complaint analyses and evaluations. Diametrics shall be responsible for bearing the cost of product replacement attributable to the failure of Product to comply with the requirements set forth in this Agreement. Diametrics shall, within 30 days following receipt of a returned Product, provide JJPI a written report of the results of the analysis and corrective actions taken with respect to such Product complaint.

Complaint Handling. 6.4.1 Distributor will comply with all reasonable requests in connection with the investigation of any product/service complaint. 6.4.2 Distributor will forward each complaint to ThermoGenesis in a timely manner (with 3 days). 6.4.3 Distributor will do the initial MDR reportable assessment. If a reportable event is probable, the distributor is required to notify ThermoGenesis immediately (within 4 hours of the decision).