Consumer Advisory Board Clause Samples
The Consumer Advisory Board clause establishes a group of individuals, typically representing consumers, who are tasked with providing feedback, guidance, or recommendations to an organization regarding its products, services, or policies. This board may meet regularly to discuss consumer concerns, review company practices, and suggest improvements based on consumer interests or market trends. The core function of this clause is to ensure that consumer perspectives are formally considered in decision-making processes, thereby enhancing transparency and fostering trust between the organization and its customers.
Consumer Advisory Board. The Contractor shall establish a Consumer advisory board or include MMP Consumers on a pre‑existing governance board that will provide regular feedback to the Contractor’s governing board on issues of Demonstration management and Enrollee care. The Contractor shall ensure that the Consumer advisory board: Meets at least quarterly throughout the Demonstration. Is comprised of Enrollees, family members and other caregivers that reflect the diversity of the Demonstration population, including individuals with disabilities and meets the requirements set forth at 42 C.F.R. § 438.110. CMS and EOHHS reserve the right to review and approve Consumer membership. Reports annually: The dates for all meetings held within the reporting year; Names of board members invited; Names of board members in attendance; Names of board members invited who are actual beneficiaries or family caregivers: Names of board members in attendance who are actual beneficiaries or family caregivers; Meeting agenda; and Meeting minutes. The Contractor shall also include Ombudsman reports, as available, in quarterly updates to the Consumer advisory board. The Contractor shall participate in all statewide stakeholder and oversight meetings as requested by EOHHS and/or CMS.
Consumer Advisory Board. With six months of the effective date of this Agreement, the ACO shall have a consumer advisory board that meets regularly and advises on ACO policies and programs including cultural competency, outreach plans, member education materials, prevention programs, member satisfaction surveys, and quality improvement programs.
Consumer Advisory Board. 1. The Contractor shall establish a consumer advisory board or include MMP consumers on a pre-existing governance board that will provide regular feedback to the Contractor’s governing board on issues of Demonstration management and Enrollee care. The Contractor shall ensure that the consumer advisory board:
a. Meets at least quarterly throughout the Demonstration.
b. Is comprised of Enrollees, family members and other caregivers that reflect the diversity of the Demonstration population, including individuals with disabilities. CMS and MassHealth reserve the right to review and approve consumer membership.
c. Reports annually: The dates for all meetings held within the reporting year; Names of board members invited; Names of board members in attendance; Names of board members invited who are actual beneficiaries or family caregivers: Names of board members in attendance who are actual beneficiaries or family caregivers; Meeting agenda; and Meeting minutes. The Contractor shall also include Ombudsperson reports, as available, in quarterly updates to the consumer advisory board. The Contractor shall participate in all statewide stakeholder and oversight meetings as requested by MassHealth and/or CMS.
Consumer Advisory Board. The Contractor shall operate a Consumer Advisory Board for its One Care plan, with a scope and purview specific to the One Care plan, and inclusive of both the Medicaid managed care entity and this Contract, and of the Medicare contracted D-SNP organization and Medicare D-SNP Contract.
Consumer Advisory Board i. The CONTRACTOR shall establish a Consumer Advisory Board representing both physical and behavioral health members. The board shall include regional representation, including members, advocates and providers.
ii. The Consumer Advisory Board shall serve to advise the CONTRACTOR on issues concerning service delivery and quality, member rights and responsibilities, the process for resolving member grievances, and the needs of the groups they represent as they pertain to Medicaid managed care. The Board shall meet on at least a quarterly basis in the state’s regions. The CONTRACTOR is responsible for keeping a written record of the board meetings.
iii. The CONTRACTOR’S Consumer Advisory Board shall maintain documentation of all attempts to invite and include its members in its meetings. The Board roster and minutes shall be made available to HSD upon request.
iv. The Consumer Advisory Board shall advise HSD in writing ten (10) days in advance of all meetings to be held. HSD reserves the right to attend and observe the meetings of the Board at its discretion.
v. The Consumer Advisory Board shall consist of a fair representation of the CONTRACTOR’S members in terms of race, gender and New Mexico geographic areas.
vi. The CONTRACTOR shall send the CONTRACTOR’S representatives to attend at least two statewide consumer meetings to help ensure that member issues are being heard and addressed.
Consumer Advisory Board. 2.3.1.1.3.1. The Contractor shall operate a Consumer Advisory Board for its SCO plan, with a scope and purview specific to the SCO plan, and inclusive of both the Medicaid managed care entity and this Contract, and of the Medicare contracted D-SNP organization and Medicare D-SNP Contract.
2.3.1.1.3.2. Such Consumer Advisory Board shall meet both:
2.3.1.1.3.2.1. Medicaid managed care requirements for a Member Advisory Committee as described at 42 CFR 438.110;
2.3.1.1.3.2.2. Medicare D-SNP requirements for an Enrollee Advisory Committee as described at CFR 422.107(f);
2.3.1.1.3.3. The Consumer Advisory Board for the Contractor’s SCO plan shall operate independently from any other Consumer Advisory Board. The Consumer Advisory Board shall be convened to solely focus on the Contractor’s SCO plan; and
2.3.1.1.3.4. Duties of the Consumer Advisory Board include, but are not limited to:
2.3.1.1.3.4.1. Providing regular feedback to the Contractor's Governing Board on issues of the Contractor’s SCO Plan management, Enrollee care and services, and on other solicited input;
2.3.1.1.3.4.2. Identifying and advocating for preventive care practices to be utilized by the Contractor;
2.3.1.1.3.4.3. Being involved with the development and updating of cultural and linguistic policies and procedures, including those related to Quality Improvement, education, Contractor marketing materials and campaigns, and operational and cultural competency issues affecting groups who speak a primary language other than English; and
2.3.1.1.3.4.4. Providing input and advice on Member experience survey results, ways to improve access to covered services, coordination and integration of services, and health equity for Enrolled and specific underserved sub-populations and other appropriate data and assessments, among other topics.
2.3.1.1.3.5. The Consumer Advisory Board shall be comprised of Enrollees, family members and other Enrollee caregivers.
2.3.1.1.3.6. The composition of the Consumer Advisory Board shall reflect the diversity of the SCO eligible population, including individuals with various disabilities, with a Membership that:
2.3.1.1.3.6.1. Considers cultural, linguistic, racial, disability, sexual orientation, and gender identities, among others.
2.3.1.1.3.7. EOHHS reserves the right to review and approve Consumer Membership.
2.3.1.1.3.8. The Contractor shall proactively ensure: 2.
3.1.1.3.8.1. Reasonable accommodations and interpreter services, as well as other resources, are prov...
Consumer Advisory Board. The ACO shall have a consumer advisory board that meets regularly and advises on ACO policies and programs including cultural competency, outreach plans, member education materials, prevention programs, member satisfaction surveys, and quality improvement programs.
Consumer Advisory Board. The Consumer Advisory Board will be composed of eight (8) to fifteen (15) people representing the consumers, clients and families within the behavioral health system from across Region 10. The Advisory Board is a collection of non-voting individuals with no liability or decision-making authority as it relates to SERCC. The Advisory Board will actively work to be as inclusive as possible with representation from all Counties within Region 10. The purpose of the Advisory Board is to inform and improve the care and services provided, and to engage consumers, in collaborative efforts in support of SERCC’s mission, values and goals. The Advisory Board will work to ensure the quality of programming offered at SERCC. Serving on the Advisory Board is voluntary for a term of one (1) to three (3) years and Advisory Board members will not be compensated for their time. The Advisory Board will make reports and recommendations regarding any suggested changes to SERCC’s services to the Executive Board for consideration.
Consumer Advisory Board i. The CONTRACTOR shall establish a Consumer Advisory Board representing physical health members. The board shall include regional representation, including members, advocates and providers.
ii. The Consumer Advisory Board shall serve to advise the CONTRACTOR on issues concerning service delivery and quality, member rights and responsibilities, the process for resolving member grievances, and the needs of the groups they represent as they pertain to Medicaid managed care. The Board shall meet on at least a quarterly basis. The CONTRACTOR shall conduct outreach activities in the State’s regions to ensure member input. The CONTRACTOR is responsible for keeping a written record of the board meetings.
iii. The CONTRACTOR’S Consumer Advisory Board shall maintain documentation of all attempts to invite and include its members in its meetings. The Board roster and minutes shall be made available to HSD/MAD upon request.
iv. The Consumer Advisory Board shall advise HSD/MAD in writing ten (10) days in advance of all meetings to be held. HSD/MAD reserves the right to attend and observe the meetings of the Board at its discretion.
v. The Consumer Advisory Board shall consist of a fair representation of the CONTRACTOR’S members in terms of race, gender and New Mexico geographic areas.
vi. The CONTRACTOR shall send the CONTRACTOR’S representatives to attend at least two statewide consumer meetings to help ensure that member issues are being heard and addressed.
Consumer Advisory Board. We have established a Consumer Advisory Board and we want your participation. This Board meets quarterly and provides Members’ perspectives, as healthcare consumers, on the products and services that we offer. In addition, we share information with the Consumer Advisory Board on how well the health plan is performing. The information we receive is very valuable and helps us improve the health of individuals, families and communities. If you are interested in serving on our Consumer Advisory Board, please call our Presbyterian Customer Service Center, Monday through Friday, 7 a.m. to 6 p.m., at (▇▇▇) ▇▇▇-▇▇▇▇ or ▇-▇▇▇-▇▇▇-▇▇▇▇. Hearing impaired users may call TTY 711. You may also visit our website at ▇▇▇.▇▇▇.▇▇▇.