INVOCATION OF THE BUSINESS CONTINUITY AND DISASTER RECOVERY PLAN Sample Clauses

INVOCATION OF THE BUSINESS CONTINUITY AND DISASTER RECOVERY PLAN. In the event of a complete loss of service or in the event of a Disaster, the Supplier shall immediately invoke the BCDR Plan (and shall inform the Customer promptly of such invocation). In all other instances the Supplier shall only invoke or test the BCDR Plan with the prior consent of the Customer. Following a request from the Customer, the Supplier shall provide a written incident report and the BCDR Plan review following a plan invocation, but in any event within twenty (20) Working Days of full business recovery. This Schedule 5 sets out the Service Levels which the Supplier is required to achieve when delivering the Services, the mechanism by which Service Failures will be managed and the method by which the Supplier's performance of the Services by the Supplier will be monitored. This Schedule comprises: Part A: Service Levels; APPENDIX: 1Part A - Service Levels and Service Credits; and APPENDIX: 2Part B: Performance Monitoring.

INVOCATION OF THE BUSINESS CONTINUITY AND DISASTER RECOVERY PLAN. In the event of a complete loss of service or in the event of a Disaster, the Service Provider shall immediately invoke the BCDR Plan (and shall inform the Authority promptly of such invocation). In all other instances the Service Provider shall only invoke or test the BCDR Plan with the prior consent of the Authority. Following a request from the Authority, the Service Provider shall provide a written incident report and the BCDR Plan review following a plan invocation, but in any event within twenty (20) Working Days of full business recovery. Without prejudice to the Authority's general obligation of confidentiality, the Parties acknowledge that the Authority may have to disclose Information in or relating to this Framework Agreement under Clause 19 following a Request for Information or pursuant to Clause 22 or 23 of this Framework Agreement. In this Schedule the Parties have sought to identify the Service Provider's Confidential Information that is genuinely commercially sensitive and the disclosure of which would be the subject of an exemption under the FOIA. Where possible, the Parties have sought to identify where any relevant Information will cease to fall into the category of Information to which this Schedule applies. Without prejudice to the Authority's obligation to disclose Information in accordance with the FOIA or Clause 19 of this Framework Agreement, the Authority will, acting reasonably but in its sole discretion, seek to apply the relevant exemption set out in the FOIA to the following Information:

INVOCATION OF THE BUSINESS CONTINUITY AND DISASTER RECOVERY PLAN. 8.1 In the event of a complete loss of service or mobility to provide Services or in the event of a Disaster, the Supplier shall immediately invoke the BCDR Plan (and shall inform the Contracting Body promptly of such invocation). In all other instances the Supplier shall only invoke or test the BCDR Plan with the prior consent of the Contracting Body. 8.2 Following a request from the Contracting Body, the Supplier shall provide a written Incident report and the BCDR Plan review following the Supplier’s invocation of the BCDR Plan, but in any event within twenty (20) Working Days of full business recovery.

INVOCATION OF THE BUSINESS CONTINUITY AND DISASTER RECOVERY PLAN. In the event of a complete loss of service or in the event of a Disaster, the Supplier shall immediately invoke the BCDR Plan (and shall inform the Customer promptly of such invocation). In all other instances the Supplier shall only invoke or test the BCDR Plan with the prior consent of the Customer. This schedule 4 sets out the Service Levels which the Supplier is required to achieve when delivering the Services, the mechanism by which Service Failures will be managed and the method by which the Supplier's performance of the Services by the Supplier will be monitored. This schedule comprises: Part A: Service Levels; Appendix to Part A - Service Levels and Service Credits; and Part B: Performance Monitoring.

INVOCATION OF THE BUSINESS CONTINUITY AND DISASTER RECOVERY PLAN. In the event of a complete loss of service or in the event of a Disaster, the Supplier shall immediately invoke the BCDR Plan (and shall inform the Customer promptly of such invocation). In all other instances the Supplier shall only invoke or test the BCDR Plan with the prior consent of the Customer. Following a request from the Customer, the Supplier shall provide a written incident report and the BCDR Plan review following a plan invocation, but in any event within twenty (20) Working Days of full business recovery. This Schedule 6 (Service Levels, Service Credits and Performance Monitoring) sets out the Service Levels which the Supplier is required to achieve when delivering the Services, the mechanism by which Service Failures will be managed and the method by which the Supplier's performance of the Services by the Supplier will be monitored. This Schedule comprises: Part A: Service Levels; Appendix to Part A - Service Levels and Service Credits; and Part B: Performance Monitoring.

INVOCATION OF THE BUSINESS CONTINUITY AND DISASTER RECOVERY PLAN. In the event of a complete loss of service or in the event of a Disaster, the CONTRACTOR shall immediately invoke the BCDR Plan (and shall inform the CUSTOMER promptly of such invocation). In all other instances the CONTRACTOR shall only invoke or test the BCDR Plan with the prior consent of the CUSTOMER. This Schedule covers: principles of protective security to be applied in delivering the Ordered IT Products; [*** wider aspects of security relating to the Ordered IT Products ***]; the development, implementation, operation, maintenance and continual improvement of an ISMS; the creation and maintenance of the Security Management Plan; audit and testing of ISMS compliance with the security requirements (as set out in Schedule 2-2). conformance to ISO/IEC 27001 (Information Security Requirements Specification) and ISO/IEC27002 (Information Security Code of Practice) and; obligations in the event of actual, potential or attempted breaches of security. The CONTRACTOR acknowledges that the CUSTOMER places great emphasis on the confidentiality, integrity and availability of information and consequently on the security provided by the ISMS. The CONTRACTOR shall be responsible for the effective performance of the ISMS and shall at all times provide a level of security which: is in accordance with Good Industry Practice, Law and this Contract; complies with the Security Policy; [*** complies with at least the minimum set of security measures and standards as determined by the Security Policy Framework (Tiers 1-4) available from the Cabinet Office Security Policy Division (COSPD)***]; meets any specific security threats to the ISMS; complies with ISO/IEC27001 and ISO/IEC27002 in accordance with paragraph 20 of this Schedule; complies with the security requirements as set out in Schedule 2-2; and complies with the CUSTOMER’s ICT standards. Subject to Clause 3.31 of this Contract, the references to standards, guidance and policies set out in paragraph 2.2 of this Schedule shall be deemed to be references to such items as developed and updated and to any successor to or replacement for such standards, guidance and policies, from time to time. In the event of any inconsistency in the provisions of the above standards, guidance and policies, the CONTRACTOR should notify the CUSTOMER's CITHS Contract Manager of such inconsistency immediately upon becoming aware of the same, and the CUSTOMER's CITHS Contract Manager shall, as soon as practicable, advise the CONTRACTOR wh...

INVOCATION OF THE BUSINESS CONTINUITY AND DISASTER RECOVERY PLAN. In the event of a complete loss of service or in the event of a Disaster, the Supplier shall immediately invoke the BCDR Plan (and shall inform the Customer promptly of such invocation). In all other instances the Supplier shall only invoke or test the BCDR Plan with the prior consent of the Customer. Following a request from the Customer, Suppliers shall provide a written incident report and plan review following a plan invocation, but in any event within twenty (20) working days of full business recovery. SCOPE This Schedule 6 sets out the Service Levels which the Supplier is required to achieve when delivering the Services, the mechanism by which Service Failures will be managed and the method by which the Supplier's performance of the Services by the Supplier will be monitored. Performance will be managed in two, inter-linked ways: at Call-Off level by the Customer. To enable this, the Supplier shall, within ten (10) days from completion of each Service, complete in conjunction with the Customer a Post Assignment Review, (PAR), using the template included in Annex A. For long term Call-Off Contracts, the Customer may require periodic completion of PARs to measure ongoing performance. Any such periodic completion will not be more frequent than Monthly. The completed PAR shall be agreed and signed-off by the Customer to verify satisfactory completion of the Services or identify any performance issues, non compliances or failure will be managed by the Customer and, if necessarily and appropriate, escalated to the Authority; and at Framework level by the Customer, by the reporting of aggregate performance of all Services arising pursuant to the Framework. Framework performance, Service performance trends and overall performance development will be managed on behalf of the Authority by the Government Procurement Service.

INVOCATION OF THE BUSINESS CONTINUITY AND DISASTER RECOVERY PLAN. In the event of a complete loss of service or in the event of a Disaster, the Supplier shall immediately invoke the BCDR Plan (and shall inform the Customer promptly of such invocation). In all other instances the Supplier shall only invoke or test the BCDR Plan with the prior consent of the Customer. Following a request from the Customer, the Supplier shall provide a written incident report and the BCDR Plan review following a plan invocation, but in any event within twenty (20) Working Days of full business recovery. Each licence granted under the Bronze Licence Terms shall be for the Contract Period, royalty free and non-exclusive and shall allow the Customer to Use the software. The Customer may sub-license the rights granted to it pursuant to paragraph 1.1 to a third party provided that: the sub-licence only authorises the third party to Use the software for the benefit of the Customer; and the third party has entered into a confidentiality undertaking with the Customer. The Customer may copy the software licensed pursuant to paragraph 1.1 above in order to create an archival copy and a back up copy of it. When copying such software, the Customer shall include the original machine readable copyright notice, and a label affixed to the media identifying the software and stating: "This medium contains an authorised copy of copyrighted software which is the property of [insert name of owner]." The Customer may: assign, novate or otherwise dispose of its rights and obligations licensed under the Bronze Licence Terms to any other body (including any private sector body) which substantially performs any of the functions that previously had been performed by the Customer; or transfer the licences granted pursuant to this Contract to other machines or users within the Customer. Any change in the legal status of the Customer which means that it ceases to be a Contracting Body shall not affect the validity of any licence granted under the Bronze Licence Terms. If the Customer ceases to be a Contracting Body, the Bronze Licence Terms shall be binding on any successor body to the Customer. At any time during the Contract Period, the Supplier or third party licensor (as the case may be) may terminate a licence granted under the Bronze Licence Terms with thirty (30) Working Days notice in writing (or such other period as agreed by the Parties) if: the Customer uses the software for any purpose not expressly permitted by the Bronze Licence Terms or the Contract; or t...

INVOCATION OF THE BUSINESS CONTINUITY AND DISASTER RECOVERY PLAN. In the event of a complete loss of service or in the event of a Disaster, the Supplier shall immediately invoke the BCDR Plan (and shall inform the Customer promptly of such invocation). In all other instances the Supplier shall only invoke or test the BCDR Plan with the prior consent of the Customer. Following a request from the Customer, the Supplier shall provide a written incident report and the BCDR Plan review following a plan invocation, but in any event within twenty (20) Working Days of full business recovery. The Customer will provide the Supplier with the following in respect of those aspects of the Services relating to contract compliance and data analysis within 5 Working Days of the Commencement Date: Its finance team structure, including integration with other teams; Its accounts payable structure; Its procurement and payment process and its impact on accounts payable; An overview of the Contracting Body’s contract management policies and process, including governance and delegated authorities; Its accounts payable process and procedures in areas such as invoice processing, credit notes, payments, adjustments, discounts, self-billing and goods returned; Details of its existing accounts payable monitoring and reporting processes; Systems including applications used, level of integration between systems / modules, linkage with third party systems, IT infrastructure, support and change management procedures, availability of data and data volumes; Volume and value of its accounts payable transactions; Date of its last accounts payable audit together with any substantive findings of that audit; and A list of contracts which the Contracting Body is a party to, which will include as a minimum, unless otherwise agreed: Contract title; Contract reference number if applicable; Contract start and end date; Suppliers awarded to the contract/s; Payments and credits made; and Contract documentation including but not limited to specifications, terms and conditions and any payment options/incentives. The Customer will remove all personal information/data before any information is passed to the Supplier. Should the Customer require the Supplier to analyse personal information/data, this will be made clear in the Further Competition documentation along with the relevant standards. This Schedule 9 sets out the Diversity and Equality requirements which are applicable to the provision of the Services. This Schedule 9 comprises: