Issue Response Clause Samples

Issue Response. Acumatica shall use its reasonable commercial efforts to respond to Cases reported by you. The terms and conditions of Acumatica’s Service Level Commitment for responding to reported Issues are published on the Acumatica Support Portal under “Support and SLA policy.” Notwithstanding anything herein to the contrary, Acumatica makes no guarantee that: (i) all Issues will be resolved, (ii) that any version of the Software will be error free, or (iii) it will correct or attempt to correct all Issues. The decision whether to correct any particular Issue shall be made in Acumatica’s sole discretion. The Software is designed to work with certain third party software and in cases where Acumatica has isolated an Issue as being caused by a certain third party product, Acumatica may require that you work with the support personnel of such third party software vendor. In the resolution of certain Cases, you may be required to: (i) provide Acumatica a listing of output and other data, including databases and backup systems, that Acumatica may need in order to reproduce operating conditions similar to those present when the Issue occurred:
View SourceView Similar (3)
Issue Response. For any reported Issue which the Customer gives notice to CGI via one of the acceptable contact methods, CGI will respond with acknowledgement of the Issue and work to resolve the Issue shall commence. Table 3 shows the Issue Response targets that will apply, as noted by Issue Severity. Issue Response Targets defined in this Section 3.D are not subject to Service Penalties.
View SourceView Similar (2)
Issue Response. Severity Level Response Time Status Update Escalation Resolution Critical 1 hour Every 4 hours Every 8 hours 24 hours Major 2 hours Every 8 hours Every 24 hours 3 days Minor 48 hours NA NA Next release cycle Trivial 72 hours NA NA NA Response time commences when Company reports an incident to Genesys during Genesys’s normal support hours (a “Support Request”), and ends when Genesys contacts Customer to confirm the incident details. Genesys will begin the process of problem determination and resolution at this point. Status reports consist of regular communications to Company either through email or phone, as to the status of the problem. Escalation consists of notifying and ensuring the involvement of each of the following management levels in problem determination and resolution in an escalating manner as follows: (i) Director of Customer Service; (ii) Vice-President of Quality Engineering and Customer Service; and (iii) Senior Vice-President of Global Service Delivery.
View Source
Issue Response eWorkplace Apps shall use its reasonable commercial efforts to respond to Cases reported by you. The terms and conditions of eWorkplace Apps’s Service Level commitment for responding to reported Issues materially aligns with those provided by Acumatica. Details can be found on Acumatica’s website – Support and SLA Policy. Notwithstanding anything herein to the contrary, eWorkplace Apps makes no guarantee that: (i) all Issues will be resolved,
View Source
Issue Response. Cirrus Labs shall use its reasonable commercial efforts to respond to Cases reported by you. The terms and conditions of Cirrus Labs' Service Level Commitment for responding to reported Issues are published on the Cirrus Labs Support Portal under “Priority Support” section. Notwithstanding anything herein to the contrary, Cirrus Labs makes no guarantee that: (i) all Issues will be resolved, (ii) that any version of the Software will be error free, or (iii) it will correct or attempt to correct all Issues. The decision whether to correct any particular Issue shall be made in Cirrus Labs' sole discretion, but Cirrus Labs will discuss with Client when it has taken such decision and the Client can raise reasonable objections and provide further evidence why an Issue should be resolved. The Software is designed to work with certain third party software/services and in cases where Cirrus Labs has isolated an Issue as being caused by a certain third party product, Cirrus Labs may require that you work with the support personnel of such third party software vendor. In the resolution of certain Cases, you may be reasonably required to: (i) provide Cirrus Labs a listing of output and other data, that Cirrus Labs may need in order to reproduce operating conditions similar to those present when the Issue occurred: (ii) assist by eliminating any hardware, operating system software, and application software deficiencies or conflicts; (iii) provide any requested diagnostic information to allow Cirrus Labs to further diagnose the Issue; and (iv) implement recommended corrective or workaround procedure(s).
View Source
Issue Response. In the event the Hosted System fails to perform as required by this Agreement (an “Issue”), the following Issue Response Procedure shall apply: Customer will notify Scytl of any identified Issue as soon as possible. Customer will also provide the reasonable availability of a single point of contact to assist ▇▇▇▇▇ in resolving any Issue with the Software. Upon notification of an Issue, Customer and Scytl by mutual agreement in good faith shall classify the severity of the Issue based on the levels detailed in Section 1.2.2. Scytl shall follow up with Customer with a telephone call or email response within 30 minutes upon notification of an Issue, subject to the Issue levels below. During the follow-up telephone or email, ▇▇▇▇▇ shall provide Customer with an initial assessment of the Issue in conjunction with any identified steps for the parties to mitigate the Issue. Critical Priority 0-30 minutes (during business hours) High Priority Within 2 hours Medium Priority Within 24 hours Low Priority Within 5 working days 1.4.2 Service Details. Scytl’s Software Support and Maintenance Service is divided into different sub-services:  Service availability;  Planned Maintenance Service and Technical Support;  Hosting. Further details are provided below.
View Source

Related to Issue Response

  • Company’s Response Upon receipt by the Company of a copy of a Purchase Notice, the Company shall as soon as practicable, but in no event later than one (1) Trading Day after receipt of such Purchase Notice, send via facsimile (or otherwise deliver), a confirmation of receipt of such Purchase Notice in the form attached hereto as Exhibit B (a "Company Confirmation of Purchase Notice") to (1) the Buyer and (2) along with a copy of the Purchase Notice, the Company's designated transfer agent (the "Transfer Agent"), which confirmation shall constitute an irrevocable instruction to the Transfer Agent to process such Purchase Notice in accordance with the terms herein. Upon receipt by the Transfer Agent of a copy of the executed Purchase Notice and a copy of the applicable Company Confirmation of Purchase Notice, the Transfer Agent shall, on the first (1st) Trading Day following the date of receipt of the Company Confirmation of Purchase Notice, (A) provided the Transfer Agent is participating in The Depository Trust Company's ("The DTC") Fast Automated Securities Transfer Program, credit such aggregate number of shares of Common Stock to which the Buyer shall be entitled to the Buyer's or its designee's balance account with The DTC through its Deposit Withdrawal At Custodian ("DWAC") system, or (B) if the Transfer Agent is not participating in The DTC Fast Automated Securities Transfer Program and DWAC system, issue and surrender to a common carrier for overnight delivery to the address as specified in the Purchase Notice, a certificate, registered in the name of the Buyer or its designee, for the number of shares of Common Stock to which the Buyer shall be entitled.

  • No response Optional. If Vendor would like to display any standard warranties, terms, or conditions which are often applicable to their offerings for TIPS and TIPS Member Customer consideration, Vendor may upload those at this location. These supplemental documents shall not be considered part of the TIPS Contract. Rather, they are Vendor Supplemental Information for marketing and informational purposes only.

  • Employee Response The employee upon whom a Notice of Proposed Action has been served shall have seven (7) calendar days to respond to the appointing authority either orally or in writing before the proposed action may be taken. Upon request of the employee and for good cause, the appointing authority may extend in writing the period to respond. If the employee's response is not filed within seven (7) days or during an extension, the right to respond is lost.

  • Emergency Response Partners must develop, maintain, and carry out a response plan for public water system emergencies, including disease outbreaks, spills, operational failures, and water system contamination. Partners must notify DWS in a timely manner of emergencies that may affect drinking water supplies.

  • Agency Response a. OGS will consider all information relevant to the Formal Dispute, and may, in its discretion, suspend, modify, or cancel the disputed procurement/Contract action prior to issuance of a Formal Dispute decision. b. OGS reserves the right to require the filer to meet or participate in a conference call with OGS to discuss the Formal Dispute when, in its sole judgment, circumstances so warrant. c. OGS reserves the right to waive or extend the time requirements for decisions and final determinations on appeals herein prescribed when, in its sole judgment, circumstances so warrant. d. OGS reserves the right to consider or reject the merits of any Formal Dispute.