PROBLEMS WITH SERVICE Clause Samples

The "Problems with Service" clause defines the procedures and responsibilities when issues arise with the services provided under the agreement. Typically, it outlines how the client should notify the service provider of any deficiencies or failures, sets timeframes for the provider to address and remedy the problem, and may specify remedies or consequences if the issues are not resolved. This clause ensures that both parties have a clear process for handling service disruptions, thereby minimizing disputes and maintaining service quality.
PROBLEMS WITH SERVICE. Please let us know if you think there has been an error or problem with your remittance transfer. Call us at ▇-▇▇▇-▇▇▇-▇▇▇▇, send us an e-mail at ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇.▇▇▇, write to us at Viamericas Corp., ▇▇▇▇ ▇▇▇▇▇▇▇▇ ▇▇▇▇▇▇, ▇▇▇▇▇ ▇▇▇, ▇▇▇▇▇▇▇▇, ▇▇ ▇▇▇▇▇, ▇▇▇, or visit the File a Complaint page on our website. You must contact us within 180 days of the date we promised to you that funds would be made available to the recipient. When you do, please tell us:  Your name and address or telephone number;  The error or problem with the transfer, and why you believe it is an error or problem;  The name of the person receiving the funds, and if you know it, his or her telephone number or address; and  The dollar amount of the transfer; and  The transaction number. We will determine whether an error occurred within 90 days after you contact us and we will correct any error promptly. We will tell you the results within three business days after completing our investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of any documents we used in our investigation. Residents of certain jurisdictions may also consider the following:  Alaska. If you have complaints or other concerns with respect to any aspect of the money transmission activities conducted with Viamericas, you may contact the Alaska Department of Commerce, Community and Economic Development, Division of Banking and Securities, Money Service Businesses at (▇▇▇) ▇▇▇-▇▇▇▇ or by mail at: ▇▇▇ ▇▇▇▇ ▇▇▇▇▇▇▇ ▇▇▇▇▇▇, ▇▇▇▇▇ ▇▇▇▇, ▇▇▇▇▇▇▇▇▇, ▇▇ ▇▇▇▇▇.  California. If you have complaints or other concerns with respect to any aspect of the money transmission activities conducted with Viamericas, you may contact the California Department of Business Oversight at its toll-free telephone number, ▇-▇▇▇-▇▇▇-▇▇▇▇, by email at ▇▇▇▇▇▇▇▇.▇▇▇▇▇▇▇▇@▇▇▇.▇▇.▇▇▇, or by mail at Department of Business Oversight, Consumer Services, ▇▇▇▇ ▇ ▇▇▇▇▇▇, ▇▇▇▇▇ ▇▇▇, ▇▇▇▇▇▇▇▇▇▇, ▇▇ ▇▇▇▇▇.  Colorado. Entities other than FDIC-insured financial institutions that conduct money transmission activities in Colorado, including the sale of money orders, transfer of funds, and other instruments for the payment of money or credit are required to be licensed by the Colorado Division of Banking pursuant to the Money Transmitters Act, Title 12, Article 52, Colorado Revised Statutes. If there are questions or concerns regarding a transaction with a licensee, please contact the Colorado ...
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PROBLEMS WITH SERVICE. Please let us know if you think there has been an error or problem with your remittance transfer. Call us at ▇-▇▇▇-▇▇▇-▇▇▇▇, send us an e-mail at ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇.▇▇▇, write to us at Viamericas Corp., ▇▇▇▇ ▇▇▇▇▇ ▇▇ ▇▇▇▇ Blvd., PH-2, Coral Gables, FL 33134, or visit the File a Complaint page on our website. You must contact us within 180 days of the date we promised to you that funds would be made available to the recipient. When you do, please tell us: • Your name and address or telephone number; • The error or problem with the transfer, and why you believe it is an error or problem; • The name of the person receiving the funds, and if you know it, his or her telephone number or address; and • The dollar amount of the transfer; and • The transaction number. We will determine whether an error occurred within 90 days after you contact us and we will correct any error promptly. We will tell you the results within three business days after completing our investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of any documents we used in our investigation. Residents of certain jurisdictions may also consider the following: • Alaska. For Alaska Residents Only: If your issue is unresolved by [licensee name & phone number], please submit formal complaints with the State of Alaska, Division of Banking & Securities. Please download the form here: ▇▇▇▇▇://▇▇▇.▇▇▇▇▇▇▇▇.▇▇▇▇▇▇.▇▇▇/web/portals/3/pub/DBSGeneralComplaintFormupdated.pdf Submit formal complaint form with supporting documents: Division of Banking & Securities PO Box 110807 Juneau, AK 99811-0807. If you are an Alaska resident with questions regarding formal complaints, please email us at ▇▇▇.▇▇▇▇▇▇▇▇▇@▇▇▇▇▇▇.▇▇▇ or call ▇▇▇-▇▇▇-▇▇▇▇. • California. If you have complaints or other concerns with respect to any aspect of the money transmission activities conducted with Viamericas, you may contact the California Department of Financial Protection and Innovation at its toll-free telephone number, 1-800- ▇▇▇-▇▇▇▇, by email at ▇▇▇▇▇://▇▇▇▇.▇▇.▇▇▇/file-a-complaint/, or by mail at Department of Financial Protection and Innovation, ▇▇▇▇ ▇ ▇▇▇▇▇▇, ▇▇▇▇▇ ▇▇▇, ▇▇▇▇▇▇▇▇▇▇, ▇▇ ▇▇▇▇▇. • Colorado. Entities other than FDIC-insured financial institutions that conduct money transmission activities in Colorado, including the sale of money orders, transfer of funds, and other instruments for the payment of money or credit are required to be licensed by the Colora...
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PROBLEMS WITH SERVICE. Please let us know if you think there has been an error or problem with your remittance transfer. Call us at ▇-▇▇▇-▇▇▇-▇▇▇▇, send us an e-mail at ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇.▇▇▇, write to us at Viamericas Canada Corporation, ▇▇▇ ▇▇▇▇▇ ▇▇▇▇▇▇, #▇▇▇▇, ▇▇▇▇▇▇, ▇▇, ▇▇▇▇▇▇ ▇▇▇▇▇▇, or visit the File a Complaint page on our website. You must contact us within 180 days of the date we promised to you that funds would be made available to the recipient. When you do, please tell us: a. ∙ Your name and address or telephone number; b. ∙ The error or problem with the transfer, and why you believe it is an error or problem; ∙ The name of the person receiving the funds, and if you know it, his or her telephone number or address; and c. ∙ The dollar amount of the transfer; and d. ∙ The transaction number. We will determine whether an error occurred within 90 days after you contact us and we will correct any error promptly. We will tell you the results within three business days after completing our investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of any documents we used in our investigation.
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Related to PROBLEMS WITH SERVICE

  • Problems To endeavour to resolve in a fair and just manner any problems, grievances or difficulties which may be encountered while you volunteer with us;

  • Processing Grievances The grievant shall be granted reasonable time off with pay from regularly scheduled duty hours to process a grievance, provided that the time off will be devoted to the prompt and efficient investigation and handling of grievances, subject to the following: Neither a grievant nor a grievant's representative who is a Court employee shall suffer any lost pay for attending any regularly scheduled grievance hearing required by the procedure herein set forth. A. A grievant and a grievant's representative shall notify their supervisor as soon as possible of scheduled grievance hearings and of any changes in the time or date of scheduled hearings in which they must participate. B. In no event shall a grievant be represented by more than one Court employee at a grievance hearing.

  • Grievance Processing Union stewards or Union officials shall be permitted to have time off without loss of pay for the investigation and processing of grievances and arbitrations. Requests for such time off shall be made in advance and shall not be unreasonably denied. The Union will furnish the Employer with a list of Union stewards and their jurisdictions. The Union shall delineate the jurisdiction of Union stewards so that no ▇▇▇▇▇▇▇ need travel between work locations or sub-divisions thereof while investigating grievances. Grievants shall be permitted to have time off without loss of pay for processing their grievances through the contractual grievance procedure, except that for class action grievances no more than three (3) grievants shall be granted such leave.

  • Behavioral Health Services – Mental Health and Substance Use Disorder Inpatient Hospital Unlimited days at a general hospital or a specialty hospital including withdrawal management (detoxification) per plan year. Residential Treatment Facility Unlimited days for residential mental health and substance use disorder services per plan year. Notification of admission may be required. 0% - After deductible 40% - After deductible Outpatient or intermediate care services - See Covered Healthcare Services: Behavioral Health Section for details about partial hospital program, intensive outpatient program, adult intensive services, and child and family intensive treatment. Notification of services may be required. 0% - After deductible 40% - After deductible Office visits - See Office Visits section below for Behavioral Health services provided by a PCP or specialist. Psychological Testing 0% - After deductible 40% - After deductible Medication-assisted treatment - when rendered by a mental health or substance use disorder provider. 0% - After deductible 40% - After deductible Methadone maintenance treatment. 0% - After deductible 0% - After deductible Outpatient - Benefit is limited to 18 weeks or 36 visits (whichever occurs first) per covered episode. 0% - After deductible 40% - After deductible