Response Expectations Clause Samples

The Response Expectations clause defines the standards and timelines for how and when parties must reply to communications or requests under the agreement. Typically, it specifies acceptable response times, preferred communication channels, and may outline escalation procedures if responses are delayed or inadequate. This clause ensures that both parties maintain clear and timely communication, reducing misunderstandings and helping to keep the project or relationship on track.
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Response Expectations. If services for which ▇▇▇▇▇ Fargo Bank is responsible fail to operate in conformance with the agreed specification or applicable documentation, either ▇▇▇▇▇ Fargo Bank will itself note the problem or PayPal may notify ▇▇▇▇▇ Fargo Bank by calling the ▇▇▇▇▇▇ ▇▇▇▇ Operations at ▇▇▇-▇▇▇-▇▇▇▇, Option 2, available on a 24×7 basis. If services for which PayPal is responsible fail to operate in conformance with the agreed specification on applicable documentation, either PayPal will itself note the problem or ▇▇▇▇▇ Fargo Bank may notify PayPal's Senior Director of Financial Systems of the problem by email or by telephone. ▇▇▇▇▇ Fargo Bank or PayPal, as the case may be, will immediately classify the problem and assign engineers to resolve problems at the level of effort indicated by the Response Expectation Table. New cases will be classified at level 3 until a determination can be made. ▇▇▇▇▇ Fargo Bank or PayPal, as the case may be, may reclassify a problem as work arounds are developed or the severity is diminished, subject to the consent of the other of PayPal or ▇▇▇▇▇ Fargo Bank, as the case may be, (such consent not to be unreasonably withheld or delayed). Both parties will make best efforts to provide ongoing and timely updates on the status and progress of problem resolution.
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Response Expectations. Immediately upon Provider’s knowledge that the System failed to operate in conformance with the Services Description and other specifications, Customer will classify the problem according to the Problem Classification Table, above, and Provider will assign engineers to resolve the problem as required in the Response Expectation Table, below.
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Response Expectations. Table 1 below specifies the level of response that will be given to an issue raised by Company based upon the assigned severity of the issue. Severity 1 Within 3 hours Provide a fix or workaround within 2 business days of trouble ticket submission Severity 2 Within 5 hours Provide a fix or workaround within 1 week of trouble ticket submission Severity 3 Within 6 hours Provide a fix or workaround by the release of the next Major Release Severity 4 Within 8 hours Address the query in a commercially reasonable and timely manner *All times calculated based on business hours except that Severity 1 issues will be based on 24x7 response times only for customers that purchase an Extended Support subscription. If an issue is solvable, depending on the nature of the issue, the resolution may take the form of an explanation, recommendation, usage instructions, workaround instructions, or advising Company of an available software fix.
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Response Expectations. In the event that an error is discovered in the Licensed Software which causes the software not to operate in conformance with the published specifications or applicable documentation, Customer shall notify Active Software in writing (email or fax) of the error (including a reasonable description and the severity level based on the Problem Classification Table). Active shall respond to such notice and will make reasonable efforts to assign engineers to resolve problems at the level of effort indicated by the Response Expectation table. If unspecified most new cases will be set to a severity level of 3 until a clearer determination can be made. The following Response Expectation table specifies the level of response that will be given to a customer issue at each step of the process based upon the assigned severity of the problem. The table specifies the maximum amount of time elapsed to complete each step. Step 1 represents the acknowledgment of a customer's problem and the beginning of information gathering process. Step 2 represents the time frame by which the problem is being actively addressed and a temporary patch, correction, or workaround is provided. The goal will be to provide a fix or a work-around for a problem as soon as possible. Critical issues will be worked on continually during the business day until a satisfactory problem resolution can be reached. To have work continue on problems during non-business hours requires the purchase of a 24x7 coverage plan and the commitment by the customer to make their resources available on an after hours basis as well. Step 3 represents when a permanent solution will be available. This may be in the form of a tested permanent patch or a completely new release depending upon what the problem requires and time allows. When possible permanent fixes will be provided in the next scheduled release. SEVERITY STEP 1 STEP 2 STEP 3 1 (Critical) 2 business Immediate and Within 60 hours continuing calendar effort during days. the business day.
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Response Expectations. Samsung will respond to Company based on the response times indicated in the SLA table.
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Response Expectations i. Contractor shall be required to have a single-point-of-contact phone number, available 24/7; a paging system is not allowed. A. If no contact can be made by the Dispatcher, the next Contractor on the Roster will be dispatched. ii. The Contractor will call the RF&R Incident Commander (or designee) within 15 minutes of receiving the initial call-out from PDSI. A. If no contact is made by the Contractor, the Incident Commander may call PDSI to contact the next Contractor on the Roster to be dispatched. iii. Contractor must respond on scene within ninety (90) minutes. If for any reason this time cannot be met, the Contractor must notify the RF&R Incident Commander. A. If Contractor does not arrive within ninety minutes, the Incident Commander is authorized to call PDSI to contact the next Contractor on the Roster to be dispatched, and the call-out to the first Contractor will be cancelled.
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Related to Response Expectations

  • Expectations Faculty members participating in the annuitant employment program are expected to perform the full range of faculty duties, on a pro rata basis. They are subject to the professional development plans required under Article 22.

  • Service Level Expectations Without limiting any other requirements of the Agreement, the Service Provider shall meet or exceed the following standards, policies, and guidelines:

  • Performance Expectations The Charter School’s performance in relation to the indicators, measures, metrics and targets set forth in the CPF shall provide the basis upon which the SCSC will decide whether to renew the Charter School’s Charter Contract at the end of the charter term. This section shall not preclude the SCSC from considering other relevant factors in making renewal decisions.

  • Problems To endeavour to resolve in a fair and just manner any problems, grievances or difficulties which may be encountered while you volunteer with us;

  • Response Times Qubit bases its response times and the actions it takes to resolve problems on an assessment of the impact of the reported technical issue. The more serious the impact, the higher the assigned priority. For all support issues relating to Customer, Qubit will respond in accordance with Table 1: P1 1 hour 4 hours P2 1 hour 8 hours P3 4 hours 72 hours P4 1 business day Next or a later major release **The Priority Levels are defined in Section II(2) below.