School Technical Support Clause Samples
The School Technical Support clause outlines the responsibilities and provisions for providing technical assistance to a school, typically in relation to IT systems, hardware, or software. This clause specifies the scope of support services, such as troubleshooting, maintenance, and user training, and may detail response times, methods of requesting help, and any limitations or exclusions. Its core function is to ensure that the school has reliable access to technical expertise, minimizing disruptions to educational activities and maintaining the smooth operation of technology resources.
School Technical Support. The school provides a range of technical support to assist students with difficulties*. This is available each lunch break in the iCentre. Full support is provided for school provided devices. Limited support for BYOD may be available such as: assistance with connection to the school’s BYOD environment installation of specialist software required for specific subjects general IT advice The cost of the BYOD system is included in the Technology Levy which is a part of the School Fees. The contribution includes: Speciality subject requirements Maintenance and service of printer network systems, and print credit School technical support officer (connecting to the Wi-Fi service, installation of school licensed software, troubleshooting support, backup help and support) Software access and maintenance of licencing for BYOD for example Adobe Device specifications The school’s BYOD program may support printing, filtered internet access, and file access and storage through the department’s network while at school. However, the school’s BYOD program does not include school technical support or charging of devices at school. Before acquiring a device to use at school please read the following technical specifications. These specifications relate to the suitability of the device to enabling class activities, meeting student needs and promoting safe and secure access to the department’s network. These are set by Education Queensland. Options* Purchasing a Windows or Mac based device with minimum specifications: Purchasing a Windows or Mac based device with hi- end specifications: CPU Intel: Processor Core i3 Intel: Core i5 RAM 4 GB Minimum 8 GB Minimum Graphics Intel Built in Graphics acceptable Dedicated Graphic Chip Storage 256 GB HDD or 128 GB SSD Optical Drive optional 500 GB HDD or 256 GB SSD Optical Drive optional Network WiFi (b/g/n) 2.4 GHz and 5.0 GHz WiFi (b/g/n) 2.4 GHz and 5.0 GHz Screen Size 11 to 13 inch recommended, 1280 X 720 minimum resolution 11" minimum, 15" + sizes not recommended 13 to 15 inch recommended, 1280 X 720 minimum resolution 13" minimum, 15" + sizes not recommended Battery Life 6 hour minimum battery life 6 hour minimum battery life Operating System Latest version preferred. Chrome OS/Linux/Windows 10S are not supported. Latest version preferred. Chrome OS/Linux/Windows 10S are not supported. Virus Protection Any protection accepted as along as it is a full up-to- date version NOT a trial version or AVG Any protection accep...
School Technical Support. The school provides a range of technical support to assist students with difficulties*. This is available each lunch break in the iCentre. Full support is provided for school provided devices. Limited support for BYOD may be available such as: assistance with connection to the school’s BYOD environment installation of specialist software required for specific subjects general IT advice The cost of the BYOD system is included in the Technology Levy which is a part of the School Fees. The contribution includes: Speciality subject requirements Maintenance and service of printer network systems, and print credit School technical support officer (connecting to the Wi-Fi service, installation of school licensed software, troubleshooting support, backup help and support) Software access and maintenance of licencing for BYOD for example Adobe Upon enrolment in a Queensland Government school, parent/carer permission is sought to give the student(s) access to the internet, based upon the policy contained within this acceptable usage agreement. The responsible-use conditions apply to the use of the device and internet both on and off the school grounds. Communication through internet and online communication services must also comply with this usage agreement and Responsible Behaviour Plan. While on the school network, students should not: create, participate in or circulate content that attempts to undermine, hack into and/or bypass the hardware and/or software security mechanisms that are in place disable settings for virus protection, spam and/or internet filtering that have been applied as part of the school standard use unauthorised programs and intentionally download unauthorised software, graphics or music intentionally damage or disable computers, computer systems, school or government networks use the device for unauthorised commercial activities, political lobbying, online gambling or any unlawful purpose. Note: Students’ use of internet and online communication services may be audited at the request of appropriate authorities for investigative purposes surrounding inappropriate use.
School Technical Support. The School is responsible for all non-Platform technical support for faculty members.