Scope of Software Support Services Clause Samples

The 'Scope of Software Support Services' clause defines the range and limitations of support that a service provider will offer for a particular software product. It typically outlines which types of issues are covered, such as bug fixes, updates, or user assistance, and may specify response times, channels of support, and any exclusions like third-party integrations or custom modifications. By clearly delineating what is and is not included in the support services, this clause helps manage client expectations and reduces the risk of disputes over service obligations.
Scope of Software Support Services. (i) These software support terms apply to software support services purchased by customer from Provider, whether under a software support plan, another service plan or on time and materials basis. Customer may contract with Provider for software support by product type per lab location as specifically identified on a purchase order (“Covered Product”). In the event customer has multiple instruments of the same type in the same lab, customer must buy a multi-instrument support plan for that instrument type. Multiple plans must be purchased to cover different instrument types in the same lab.
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Scope of Software Support Services. 4.1 TELEPHONE SUPPORT BY THE HPE SOLUTION CENTER
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Scope of Software Support Services. (i) These software support terms apply to software support services purchased by County from Contractor, whether under a software support plan, another service plan or on time and materials basis. County may contract with Contractor for software support by product type per lab location as specifically identified on a purchase order (“Covered Product”), including as specified herein in Attachment B, Compensation and Pricing Provisions. In the event County has multiple instruments of the same type in the same lab, County must buy a multi-instrument support plan for that instrument type. Multiple plans must be purchased to cover different instrument types in the same lab. The Software Plus Plan purchased by County in this Contract (see Attachment B, Compensation and Pricing Provisions) is a Covered Product.
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Related to Scope of Software Support Services

  • Software Support During the Term, Seller shall use commercially reasonable efforts to provide all Software updates and qualified Software upgrades in accordance with the terms of the Service Contract as such materials become commercially available for distribution. Purchaser’s use of all Software, updates, and upgrades of Software shall be subject to this Agreement, the Original Terms, and the applicable ▇▇▇▇.

  • Support Services Rehabilitation, counselling and EAP’s. Support is strictly non- punitive, and can be accessed at anytime (self-identification of the need for help is strongly encouraged).

  • Technical Support Services 2.1 The technical support services (the "Services"): Party A agrees to provide to Party B the relevant services requested by Party B, which are specified in Exhibit 1 attached hereto ("Exhibit 1").

  • TAX SUPPORT SERVICES BNY Mellon shall provide the following tax support services for each Fund:  Provide various data and reports as agreed upon in the SLDs to support TRP’s tax reporting and tax filing obligations, including: · Wash sales reporting; · QDI reporting; · DRD reporting; · PFIC analysis; · Straddle analysis; · Paydown adjustments; · Equalization debit adjustments · Tax compliance under §851, §817(h); · Foreign bond sale analysis (§988); · Troubled debt analysis; · Estimation of income for excise tax purposes; · Swap analysis; · Inflation adjustments; · §1256 adjustments; · Market discount analysis; · OID adjustments; · CPDI analysis; · Shareholder tax reporting information (e.g. FTC, UGG income, foreign source income by country, exempt income by state);  Provide data, and reports based on such data, maintained by BNY Mellon on its fund accounting platform as reasonably requested by TRP to support TRP’s obligations to comply with requests from tax authorities and TRP’s tax reporting and tax filing obligations.  Assist with other tax-related data needs as mutually agreed upon in writing from time-to-time.

  • Compliance Support Services Provide compliance policies and procedures related to services provided by BNY Mellon and, if mutually agreed, certain of the BNY Mellon Affiliates; summary procedures thereof; and periodic certification letters. · Such Compliance Support Services are administrative in nature and do not constitute, nor shall they be construed as constituting, legal advice or the provision of legal services for or on behalf of a Fund or any other person, and such services are subject to review and approval by the applicable Fund and by the Fund’s legal counsel. · Provide access to Fund records so as to permit the Fund or TRP to test the performance of BNY Mellon in providing the services under this Agreement. · Such Compliance Support Services performed by BNY Mellon under this Agreement shall be at the request and direction of the Fund and/or its chief compliance officer (the “Fund’s CCO”), as applicable. BNY Mellon disclaims liability to the Fund, and the Fund is solely responsible, for the selection, qualifications and performance of the Fund’s CCO and the adequacy and effectiveness of the Fund’s compliance program.