SERVICE SERVICE DESCRIPTION Clause Samples

The 'Service Description' clause defines the specific services that the provider will deliver under the agreement. It typically outlines the scope, nature, and key deliverables of the services, such as timelines, performance standards, and any included or excluded tasks. By clearly detailing what is expected, this clause ensures both parties have a mutual understanding of the services to be provided, reducing the risk of disputes or misunderstandings regarding obligations.
SERVICE SERVICE DESCRIPTION. Complex Casework and Case Management Provision of employee relations and other advice to managers relating to all casework including capability, disciplinary, dispute procedures, grievances, absence management and management of complex or advanced cases including the commissioning of legal advice.
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SERVICE SERVICE DESCRIPTION. IT Services All IT services to be provided by Hoople shall be provided in accordance with the Council’s Digital Strategy (available at ▇▇▇▇▇://▇▇▇.▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇/directory-record/5607/digital_strategy). Hoople shall but provide the following IT services to the Council (without limitation):-
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SERVICE SERVICE DESCRIPTION. Human Resources Hoople shall provide HR services including but not limited to:- (a) Completion of all transactional processes for payroll, recruitment and Disclosure Barring Service (DBS); (b) Update of HR information, which cannot (currently) be done electronically by managers; (c) Expert advice; (d) Recruitment services; (e) Schools statutory services; (f) Casework and case management; (g) Consultancy; and (h) HR transactional process and data management and reporting. Training and Education Hoople shall support the management, maintenance and reporting of the e-learning management system, including:- (a) User support; (b) Development of the learning management system functionality and content; (c) Support placements of social work students; and (d) Management of the Council’s Digital Apprenticeship Account. Care Services Hoople shall provide the following:- (a) Homefirst Reablement services to the community; (b) Employing staff for Hillside Care; (c) residential and respite services based at Southbank Hereford and Ridgemoor in Leominster; and Service Service Description (d) Employment of two staff as independent trusted assessors to facilitate smoother discharges from hospital, which will then be used by the Council’s health and social care partners to facilitate future care plans. Building Services Hoople shall provide support regarding the following building services of the Council:- (a) Building maintenance; (b) Soft services for Herefordshire council properties; (c) Public rights of way; and (d) Maylord Orchards shopping centre daily management and debtor’s service.
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SERVICE SERVICE DESCRIPTION. Training on the SourcePosition Portal Depending on the Customer’s personalisation Smartest will provide a third party training provider to translate the Customer’s risk policy into a SourcePosition configuration and the training may provide: (a) expertise on SourcePosition system configuration; (b) portfolio hedging scenarios (open, fixed, floating); (c) formalised methodology (forward transactions & hedging, prompt & day ahead position management, balancing exposure); (d) effective governance arrangements (align with business risk appetite); (e) limits/delegation of authority; (f) reporting; and (g) practical support implementing policy within the SourcePosition Portal. Neither Smartest or its third party training provider will provide any investment advice. The services provided by the third party training provider described in this Annex 3 are not specified activities under part II of the ▇▇▇.
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SERVICE SERVICE DESCRIPTION. 1. Management Accounts Support budget mangers with monthly forecasting and quarterly monitoring of savings plans for Revenue, Grant and Capital finance. Annual base budget setting with budget managers. Preparing and supporting Budget managers with Year-end processes. Finance support for costing for service delivery, new business cases and project work. Developing financial use of Business World. Audit personnel support and liaison with SWAP. Support and liaison with the external auditors. Pay suppliers, in compliance with the Council’s terms, including “No PO no pay”. Maintaining supplier file, dealing with customer queries. HMRC and IR35 compliance. Dispute resolution for social care Payment of fostering allowances and other children’s finance. Transactional journals. HMRC, grant and other returns. Routine insurance administration and annual charging process. Appointee service for service users who don’t pay for the support. Direct payment and recoupment service. Freedom of information requests. High Needs, arrangement orders Cashier related tasks Administration of Salary Sacrifice Cycle Scheme Treasury management in accordance with the Council’s Policies. Management of cash collection systems, import / export and daily maintenance. The Provider Finance staff work to the financial procedure rules set by the Council and refer to the Medium Term Financial strategy.
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Related to SERVICE SERVICE DESCRIPTION

  • Service Description 2.1 General

  • Service Descriptions Credit Card processing services: Global Direct’s actions to the appropriate card associations and/or issuers (e.g., Visa, MasterCard, Diners, Discover); settlement; dispute resolution with cardholders’ banks; and transaction-related reporting, statements and products. Debit/ATM Processing Services: Global Direct has connected to the following debit card networks (“Networks”): Accel, AFFN, Interlink, MAC, Maestro, NYCE, Pulse, Star, and Tyme. Global Direct will provide Merchant with the ability to access the Networks that Global Direct has connected to for the purpose of authorizing debit card transactions at the point of sale from cards issued by the members of the respective Networks. Global Direct will provide connection to such Networks, terminal applications, settlement and reporting activities. EBT Transaction Processing Services: Global Direct offers electronic interfaces to Electronic Benefits Transfer (“EBT”) networks for the processing of cash payments or credits to or for the benefit of benefit recipients (“Recipients”). Global Direct will provide settlement and switching services for various Point of Sale transactions initiated through Merchant for the authorization of the issuance of the United States Department of Agriculture, Food and Nutrition Services (“FNS”) food stamp benefits (“FS Benefits”) and/or government delivered cash assistance benefits (“Cash Benefits, ”with FS Benefits, “Benefits”) to Recipients through the use of a state-issued card (“EBT Card”). With respect to Visa and MasterCard products, Merchant agrees to pay and Merchant's account(s) will be charged pursuant to Section 5 of this Agreement for any additional fees incurred as a result of Merchant's subsequent acceptance of transactions with any Visa or MasterCard product that it has not elected to accept.

  • GENERAL SERVICE DESCRIPTION Service Provider currently provides active medical, pharmacy(Rx) and dental administration for coverages provided through Empire and Anthem (medical), Medco(Rx), MetLife(dental) and SHPS (FSA) (Empire, Anthem, Medco, MetLife and SHPS collectively, the “Vendors”) for its U.S. Active, Salaried, Eligible Employees (“Covered Employees”). Service Provider shall keep the current contracts with the Vendors and the ITT CORPORATION SALARIED MEDICAL AND DENTAL PLAN (PLAN NUMBER 502 EIN ▇▇-▇▇▇▇▇▇▇) and the ITT Salaried Medical Plan and Salaried Dental Plan General Plan Terms (collectively, the “Plans”) and all coverage thereunder in full force through December 31, 2011 for Service Recipient’s Covered Employees. All claims of Service Recipient’s Covered Employees made under the Plans and incurred on or prior to December 31, 2011 the (“2011 Plan Year”) will be adjudicated in accordance with the current contract and Service Provider will continue to take such actions on behalf of Service Recipient’s Covered Employees as if such employees are employees of Service Provider. All medical, dental, pharmacy and FSA claims of Service Recipient’s Covered Employees made under the Plans (the “Claims”) will be paid by the Vendors on behalf of the Service Provider. Service Recipient will pay Service Provider for coverage based on 2011 budget premium rates previously set for the calendar year 2011 and described in the “Pricing” section below. Service Recipient will pay Service Provider monthly premium payments for this service, for any full or partial months, based on actual enrollment for the months covered post-spin using enrollments as of the first (1st) calendar day of the month, commencing on the day after the Distribution Date. Service Recipient will prepare and deliver to Service Provider a monthly self ▇▇▇▇ containing cost breakdown by business unit and plan tier as set forth on Attachment A, within five (5) Business Days after the beginning of each calendar month. The Service Recipient will be required to pay the Service Provider the monthly premium payments within ten (10) Business Days after the beginning of each calendar month. A detailed listing of Service Recipient’s employees covered, including the Plans and enrollment tier in which they are enrolled, will be made available to Service Provider upon its reasonable request. Service Provider will retain responsibility for executing funding of Claim payments and eligibility management with Vendors through December 31, 2013. Service Provider will conduct a Headcount True-Up (as defined below) of the monthly premiums and establish an Incurred But Not Reported (“IBNR”) claims reserve for Claims incurred prior to December 31, 2011 date, but paid after that date, and conduct a reconciliation of such reserve. See “Headcount True-Up” and “IBNR Reconciliation” sections under Additional Pricing for details.

  • SERVICE LEVEL DESCRIPTION The Fund Accounting Agreement is hereby amended by deleting the Service Level Description attached thereto and replacing it in its entirety with the Service Level Description attached hereto.

  • Customer Service Standards The Franchising Authority hereby adopts the customer service standards set forth in Part 76, §76.309 of the FCC’s rules and regulations, as amended.