Software and Hardware Support Clause Samples

Software and Hardware Support. 3.1 During the Initial Support Term and any Renewal Support Term, Vendor shall render the support services set forth in this section to Licensee subject to: (i) Licensee's payment of the support fees described in Section 8, and (ii) Licensee's compliance with its obligations set forth in Section 4 and elsewhere in this Agreement. 3.2 The support services to be provided by Vendor pursuant to this Agreement are as follows: 3.2.1 Vendor will provide Licensee with reasonable help desk assistance during the Support Times regarding the installation and implementation of the Software, and the identification, diagnosis and correction of Errors. Vendor will attempt to resolve any support questions posed by Licensee. If Vendor determines that it would be appropriate to do so, Vendor may defer resolution of a support question until a later time. At its discretion, Vendor may, but is not obligated to, provide Licensee with help desk support during times other than the Support Times at Vendor's then standard rates. Licensee shall be responsible for paying charges for such additional help desk support. 3.2.2 Vendor may, at its sole discretion, provide Licensee with access to technical information and Minor Enhancements via Vendor's website. 3.2.3 Vendor will make available to Licensee all Minor Enhancements at no additional cost to Licensee. 3.2.4 Major Enhancements for the Software are not included under this Agreement. Vendor may, but is not obligated to, offer Major Enhancements to Licensee at a reduced fee.
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Software and Hardware Support. DECK will provide installation and configuration support for the Hardware and Service purchased from DECK during the initial installation period. The initial installation period ends once DECK confirms: (i) the system has been installed, initially configured for the project, and is correctly reporting to the database or (ii) six (6) months from the date this Order commenced, whichever occurs first. Configuration includes gathering data from third party devices, such as inverters. DECK reserves the right to charge for customer support, configuration, and software customization beyond the initial installation period on a per hour basis at a rate of $150.00 per hour. DECK Hardware support is provided over the telephone only for Hardware sold by DECK. DECK technical support personnel are not licensed electricians and cannot provide advice on electrical wiring and a licensed electrician is required to be on site for all troubleshooting.
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Software and Hardware Support 
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Related to Software and Hardware Support

  • Software Support During the Term, Seller shall use commercially reasonable efforts to provide all Software updates and qualified Software upgrades in accordance with the terms of the Service Contract as such materials become commercially available for distribution. Purchaser’s use of all Software, updates, and upgrades of Software shall be subject to this Agreement, the Original Terms, and the applicable ▇▇▇▇.

  • Hardware and Software In order to use the Services, you must obtain and maintain, at your expense, compatible mobile hardware and software as specified by Credit Union from time to time. Credit Union is not responsible for any third party software you may need to use the Services. Any such software is accepted by you as is and is subject to the terms and conditions of the software agreement you enter into directly with the third party software provider at time of download and installation.

  • Required hardware and software The minimum system requirements for using the DocuSign system may change over time. The current system requirements are found here: ▇▇▇▇▇://▇▇▇▇▇▇▇.▇▇▇▇▇▇▇▇.▇▇▇/guides/signer-guide- signing-system-requirements.

  • Software and Services Vendor warrants that for twelve (12) months following the acceptance of the total system, the Developed Software (and associated documentation) to be delivered to Customer hereunder shall be free from significant programming errors and from defects in workmanship) and materials; shall conform to the performance capabilities, characteristics, specifications, functions and other descriptions and standards applicable thereto as set forth in the Purchase Order or attachments; and that, in general, the services to be performed by Vendor shall be performed in a timely and professional manner by qualified technicians totally familiar with such Developed Software. In the event that defects are discovered during the warranty period, Vendor shall promptly remedy such defects at no additional expense to Customer.

  • Hardware and Software Requirements In order to access and retain Disclosures electronically, you must satisfy the following computer hardware and software requirements: access to the Internet; an email account and related software capable of receiving email through the Internet; a web browser which is SSL-compliant and supports secure sessions, and hardware capable of running this software.