Additional Maintenance Services Sample Clauses

Additional Maintenance Services. In the event Customer’s technical environments, facilities or GREENLIGHT product mix changes such that Customer is not satisfied with the Maintenance Services provided under this Agreement, Customer and GREENLIGHT will meet and discuss options to improve the provision of Maintenance Services. Customer understands changes or additions to the Maintenance Services, such as changes in the level of care, may be accompanied by an increase in Fees which the parties will mutually agree to.

Additional Maintenance Services a. Hardware/Software System Support. JMCo shall provide support of all hardware and systems specified in Appendix H, provided that all hardware is covered under a currently active support contract with the manufacturer or distributor, or replaceable parts are readily available. All software should be currently licensed, genuine, and supported by the vendor. Should any hardware or system fail to meet these provisions they will be excluded from this Agreement. Should third party vendor support charges be required in order to resolve any issues, these will either be paid by or passed on to the Client after first receiving the Client’s authorization to incur them.

Additional Maintenance Services. 5.1 Hardware/System Support Service Partner shall provide support of all hardware and systems, provided that all critical hardware is covered under a currently active vendor support contract; or replaceable parts be readily available, and all software be genuine, currently licensed and vendor supported. Should any hardware or systems fail to meet these provisions, Service Partner reserves the right to exclude them from this Agreement. Should third party vendor support charges be required to resolve any issues, these will be passed on to the Client after first receiving the Client’s authorization to incur them. 5.2 Monitoring Services Service Partner shall provide the following. • System and application services • System and application processes • Backup status • Backups • Hardware health • Patch status • Logs • CPU, memory, and disk usage • Antivirus status • Licensing status • System Updates and service packs • Firewall status • Connectivity • VPN connectivity • CPU and memory usage • Temperatures • Security events • Firmware

Additional Maintenance Services. ▪ Support of Software Applications, Hardware Devices, and Web-Based Applications. Service Provider shall provide support of Software Applications, Hardware Devices, and Web-Based Applications identified in Exhibit A, provided that all Hardware Devices are covered under a currently active vendor support contract; or replaceable parts be readily available, and all Software Applications be genuine, currently licensed and vendor‐supported. Maintenance on Hardware Devices older than six years will be assessed an additional fee of $10/year/device. Should third party vendor support charges be required in order to resolve any issues, these will be passed on to the Client after first receiving the Client’s authorization to incur them. ▪ Monitoring Services. Service Provider will provide ongoing monitoring and security services of all critical devices as indicated in Exhibit A. Service Provider will provide monthly reports as well as document critical alerts, scans and event resolutions to Client. Should a problem be discovered during monitoring, Service Provider shall make every attempt to rectify the condition in a timely manner in accordance with the Service Level Agreement (“SLA”) in Exhibit B. ▪ Electronic File Storage and Network Server Data. Electronic file storage and network server data are property of the Client (hardware not included). Client shall have the right to request copies of storage, for the purposes of backup or migration, at any time. Service fees for data export by Service Provider shall be at a rate of $250/hour. Such services shall be electronic transmission only, and Client must provide target hardware. Service Provider will provide one complimentary data transfer during the Wind Down Period, if applicable. Services rendered under this Agreement will not include: ▪ Parts, equipment or software not covered by vendor/manufacturer warranty or support. ▪ The cost of any parts, equipment, device, or shipping charges of any kind. ▪ The cost of any Client Software, Licensing, or Software Renewal or Upgrade Fees of any kind (Windows OS, MS Office, Anti-Virus, etc.). ▪ The cost of any third party vendor or manufacturer support or incidental fees of any kind for Client Assets. ▪ The cost to bring Client’s environment up to minimum standards as defined in Section 4.1. ▪ Service and repair made necessary by the alteration or modification of equipment other than that authorized by Service Provider, including alterations, software installations or modifi...

Additional Maintenance Services. The services described below represent tasks that will be ordered at the discretion of NYCDOT, and will be performed in addition to or in lieu of the Routine Monthly Maintenance Services. Materials and/or equipment necessary to execute the Work related to Sections 4.12.4. and 4.12.5 shall be considered incidental, and will not be paid separately.

Additional Maintenance Services. 5.1 Hardware/System Support Service Partner shall provide support of all hardware and systems, provided that all critical hardware is covered under a currently active vendor support contract; or replaceable parts be readily available, and all software be genuine, currently licensed and vendor supported. Should any hardware or systems fail to meet these provisions, Service Partner reserves the right to exclude them from this Agreement. Should 3rd party vendor support charges be required to resolve any issues, these will be passed on to the Client after first receiving the Client’s authorization to incur them. 5.2 Virus, Malware, and Denial of Service (DoS) Attack Recovery Damages caused by, and recovery from, virus infection, malware, and DoS Attacks of any kind are not covered under the terms of this Agreement.

Additional Maintenance Services. Any Maintenance Services’ variation or additional Maintenance Services will be charged accordingly.

Additional Maintenance Services. 4.1. Hardware/System Support 4.1.1. All Hardware must be covered under a currently active Vendor Support Contract, or replaceable parts must be readily available, 4.1.2. All Software must be genuine and licensed. 4.1.3. Support for Software must be available from a vendor or active development community. Any hardware or systems failing to meet these provisions will be excluded from this Service Agreement. Should 3rd Party Vendor Support Charges be required in order to resolve any issues, Client will be required to authorize these charges and will be responsible for all such charges incurred.

Additional Maintenance Services. As Needed, Items shall be quoted and approved prior to commencement of work: