CHANGES TO THE SERVICE LEVEL Sample Clauses

CHANGES TO THE SERVICE LEVEL. 3.1 The Cleaning Services Manager will review the SLA annually (November) and proposed changes will be brought to the Estates and Environment Committee (acting as client) for approval. Where there is a reduction of service, notice will be given that changes will be made following 30 days written notification. Service Level of Service Opening Times Cleaning Services general operating hours are 05.30 –15.00, Monday To Friday. The contact telephone number for Cleaning Services is Ext 8415 You may also contact the Cleaning Services team via email- ▇▇▇▇▇▇▇▇@▇▇▇▇▇▇▇.▇▇.▇▇. Response Times Incoming calls will normally be answered within 5 rings, if the call is diverted to voicemail your request will be answered within 1 hour during operating hours or the next working day Cleaning Services will respond to and deal with enquiries within 3 hours during our operating hours Monday to Friday. The hours may be available to be extended where a business request is made, and the cost of service cover agreed. Out of hours emergency answering service via Security control (Ext 7799) Service Objectives To provide a professional, pro-active, friendly, courteous, and helpful Cleaning Service to the staff, students and visitors that meets the needs of the University. To provide cost efficient and value for money services. To, where possible, use cleaning materials that are not harmful to the environment. To achieve customer satisfaction through engagement and responsive actions. To encourage customer feedback by providing feedback forms to University users within Schools and Functions to inform a cycle of continuous improvement. To measure, monitor and report service performance and pro-actively address areas for improvement. To understand the customer requirements and aim to provide a high quality, value for money service Principle Service Provision Enhanced Standard Service to meet COVID 19 requirements: An Enhanced office cleaning package An Enhanced Teaching space cleaning package. A complete standard Laboratory cleaning package. (Inc. Category1 & 2 Labs) Enhanced General cleaning to common areas Address cleaning issues as required to comply with H&S Legislation including COVID 19. Additional services: COVID 19 ‘Thorough Cleaning package* COVID 19 Deep Cleaning package** Tailored services to meet the customer requirements which may incur additional costs, depending on requirements. Contractual or one-off cleaning on request. Training Staff are trained to Cleaning Services guid...
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CHANGES TO THE SERVICE LEVEL. 3.1 The Postal Services Manager will review the SLA annually (October) and proposed changes will be brought to the Estates and Facilities Committee (acting as client) for approval. Where there is a reduction of service, notice will be given that changes will be made following 30 days written notification. 3.2 Current service levels Service Level of Service Opening Times Postal Services operating hours are 0800 – 1730, Monday to Friday. Private Mail service hours are 0900 – 1630, Monday to Friday. The contact telephone number for Postal Services is 6530. You may also contact the Postal Services team via email- ▇▇▇▇▇▇▇▇@▇▇▇▇▇▇▇.▇▇.▇▇. Response Times Private Mail customers will be served as soon as a colleague is available, although at busy times there may be a queue. Incoming calls will normally be answered within 5 rings, if the call is diverted to voice mail your request will be answered within 1 hour during operational times or the next working day by phone, or email if we cannot contact the caller direct. Postal Services will respond to and deal with non-mail shop service-related enquiries within 3 hours during our working hours Monday to Friday. Issue resolution times will vary greatly depending on service requirement, external supplier used, destination and package contents. Face to face customer or telephone-initiated enquiries will be actioned immediately, maintaining communication of progress through agreed channels. Out of hours emergency answering service via Security control (Ext 7799) Service Objectives To provide a professional, friendly, courteous and helpful postal service to the visitors, staff, students and contractors that meets the needs of the University community. To use internal and service provider recording and reporting systems to ensure quality levels are maintained and verifiable. To achieve customer satisfaction through engagement and responsive actions. To encourage customer feedback by providing feedback forms to University users within schools and offices to inform a cycle of continuous improvement. To measure, monitor and report service performance and pro-actively address areas for improvement. To understand the customer requirements and aim to provide a high-quality value for money service.
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CHANGES TO THE SERVICE LEVEL. 3.1 The Senior Operation Manager will review the SLA annually (see paragraph 1.2) and where improvements are made the SLA will be duly annotated. Where there is a reduction of service, notice will be given that changes will be made either following written notification to specific parties or after three months notice has been given.
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CHANGES TO THE SERVICE LEVEL. The Assistant Director (Operations) will review the SLA annually and where improvements are made the SLA will be duly annotated. Where there is a reduction of service, notice will be given that changes will be made following written notification to specific parties.
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CHANGES TO THE SERVICE LEVEL. 3.1 The Campus Services Administration Manager will review the SLA annually (November) and proposed changes will be brought to the Estates and Environment Committee (acting as client) for approval. Where there is a reduction of service that results in a sustained change to this SLA, notice will be given that changes will be made following 30 days written notification. Service Level of Service Opening Hours Reception Services operating hours for our receptions are: 08.30 – 17.00 for Whiteknights House; 08.30-13.00 for London Road, building L16; 10.00 – 14.00 for the ▇▇▇▇▇▇ Building. A Receptionist will be on duty based at these locations during the opening hours as detailed above. In the event where due to exceptional circumstances a reception will remain closed, users will be notified by appropriate signage and/or email and directed to the nearest Reception or to contact Security Control. Access to a telephone will be provided for this purpose. Out of hours emergency answering service via Security control (Ext 7799 or Ext 6300) Response Times . Any incoming telephone calls will normally be answered during the operating hours of the individual receptions as listed above. If the call is diverted to voice mail your request will be answered within 4 hours during operational times or the next working day, whichever applies. Reception Services will respond to and deal with email enquiries within 4 hours during operational hours, or by the next working day. Response times during peak operating periods such as Sept/Oct and the beginning of terms may be affected. We will endeavour to continue to meet our response time objectives but please be aware it may take longer to respond during these times. Service Objectives To understand customer requirements and aim to provide a high-quality service. To achieve customer satisfaction through engagement and responsive actions. To provide a professional, friendly, courteous and helpful reception and information service to the visitors, staff, students and contractors to the University. To measure, monitor and report service performance and proactively address areas for improvement in three keys areas: • To respond to emails received within 4 hours or by the next working day. • To receive no more than 5 complaints a term. • To process received Lost Property within 4 weeks from the date of receipt.
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CHANGES TO THE SERVICE LEVEL. 3.1 The Cleaning Services Manager will review the SLA annually (November) and proposed changes will be brought to the Estates and Environment Committee (acting as client) for approval. Where there is a reduction of service, notice will be given that changes will be made following 30 days written notification. Service Level of Service
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Related to CHANGES TO THE SERVICE LEVEL

  • Changes to the Services We provide Services in a multi- user environment and must therefore reserve the right to modify and discontinue Services. We may modify a Service at any time without degrading its functionality or security features For current subscriptions, we may degrade the functionality of a Service or discontinue a Service only in case of (i) legal requirements; (ii) changes in the Services imposed by Siemens’ subcontractors; (iii) the termination of our relationship with a provider of software and/or services used by us which are material for the provision of such Service; (iv) lack of customer acceptance; and/or (v) security risks. We will notify you of any material degradation of functionality or the discontinuation of a Service and the effective date at least 80 days prior to such change, and you may terminate the modified Service 30 days prior to the change effective date. In the event of such termination or discontinuation of a Service, we will refund any prepaid amounts for the applicable Service on a pro-rata basis for the remaining Subscription Term. We do not maintain prior versions of a Service.

  • Service Level In the event that League InfoSight discovers or is notified by you of the existence of Non-Scheduled Downtime, we will use commercially reasonable efforts to determine the source of the problem and attempt to resolve it as quickly as possible.

  • Changes to Services The Parties acknowledge and agree that there will be changes to the scope of the Services during the Contract Period. The Customer may amend the Stories that are comprised within the Minimum Marketable Features of a Release at any time during the Release at no additional charge and without adopting the Change Control Procedure set out in Clause 28 above provided that: the Customer shall not be entitled to make any changes to the Stories that form the subject of a Sprint following the mutual agreement by the Parties of the Sprint Plan for that Sprint; new Stories and/or changes to existing Stories may only be introduced if: existing Stories with an equivalent number of Story Points are removed; or existing Stories are reduced in size by the equivalent number of Story Points, such that the total number of Story Points for the Release remains constant throughout the Release. The Supplier shall consider any request by the Customer to increase the number of Story Points for a Release, and may, subject to the Change Control Procedure set out at Clause 28, agree to such request.

  • Service Levels All service level requirements will be set forth in Exhibit A (“▇▇▇▇.▇▇▇ Referral Service Level Requirements”). Recipient ▇▇▇▇▇▇ agrees to adhere, and encourage Recipient Agent’s adherence, with the version of the ▇▇▇▇.▇▇▇ Referral Service Level Requirements in effect at the time ▇▇▇▇.▇▇▇ identifies the Referral to Recipient Broker/Agent.

  • SERVICE LEVEL DESCRIPTION The Fund Accounting Agreement is hereby amended by deleting the Service Level Description attached thereto and replacing it in its entirety with the Service Level Description attached hereto.