Customer Service Feedback Clause Samples

Customer Service Feedback. The Contractor will be responsible for establishing a customer service hotline and/or website to be used for reporting customer complaints and comments. The Contractor will be responsible for responding to all customer complaints and comments received within three-business days and updating the Authority staff as needed regarding critical areas of concern. The Contractor shall provide to Authority staff at its quarterly meetings a list of all complaints and comments received during that quarter.
View SourceView Similar (2)
Customer Service Feedback. The tribal agency shall gather feedback from applicants and members concerning their level of satisfaction with IM services, to identify barriers to the provision of quality services, and to identify ways to improve service delivery. The tribal agency will use the Department’s Standard Customer Service Feedback form (F-16104) to assess their customer service delivery system. The tribal agency will prominently display the feedback forms in the waiting area for each service location and proactively solicit input from members. Prior to or during the term of this Agreement, the Department shall use its reasonable best efforts to allow a tribal agency to obtain the required feedback in an electronic fashion. The feedback form will solicit customer input about the quality of service provided by staff. Feedback forms should be made available for members to complete in the tribal agency. The Tribal Agency must submit completed Customer Service Feedback forms quarterly to the DMS/BEPS, ATT: Customer Service Feedback, P.O. Box 309, Madison, WI 53701. Results will be reviewed as part of the tribal agency’s Management Evaluation Review (MER).
View Source
Customer Service Feedback. Liverpool Airport undertakes passenger surveys measuring the level of service as determined by the passenger. Liverpool Airport also encourages passenger feedback, through a complaints process and ‘comment cards’. Liverpool Airport will monitor performance against this criterion, specifically measuring passenger perception of service (not queue time). Liverpool Airport will expect the total number of complaints from passengers in a monthly period to be minimal whether by letters of complaint or comment cards in relation to security delivery. SCHEDULE 2 CHANGE FORM 1.1 General description of Change 1.2 Date from which Change is to take effect (and, if temporary, its anticipated duration)
View Source
Customer Service Feedback. Knowing what Urban Spaces do well, and what Urban Spaces can improve upon, is vital to providing a quality service to clients. To ensure impartiality, Urban Spaces use an independent company to carry out customer service feedback on Urban Spaces’ behalf, in accordance with Urban Spaces’ privacy and data policy: ▇▇▇▇://▇▇▇.▇▇▇▇▇▇▇▇▇▇▇.▇▇.▇▇/notices/ PrivacyNotice.pdf. This company may contact the Landlord to obtain feedback regarding urban spaces’ service shortly ▇▇▇▇ any new Tenancy Agreement is entered into or any existing Tenancy Agreement is renewed.
View Source

Related to Customer Service Feedback

  • Customer Services Customer Relationship Management (CRM): All aspects of the CRM process, including planning, scheduling, and control activities involved with service delivery. The service components facilitate agencies’ requirements for managing and coordinating customer interactions across multiple communication channels and business lines. Customer Preferences: Customizing customer preferences relative to interface requirements and information delivery mechanisms (e.g., personalization, subscriptions, alerts and notifications).

  • Customer Service A. PRIMARY ACCOUNT REPRESENTATIVE. Supplier will assign an Account Representative to Sourcewell for this Contract and must provide prompt notice to Sourcewell if that person is changed. The Account Representative will be responsible for: • Maintenance and management of this Contract; • Timely response to all Sourcewell and Participating Entity inquiries; and • Business reviews to Sourcewell and Participating Entities, if applicable.

  • CUSTOMER SERVICE ACCESS The Competitive Supplier agrees to provide, or cause to be provided, certain customer services to Participating Consumers. Such services shall be reasonably accessible to all Participating Consumers, shall be available during normal working hours, shall allow Participating Consumers to transact business they may have with the Competitive Supplier, and shall serve as a communications liaison among the Competitive Supplier, the Town, and the Local Distributor. A toll-free telephone number will be established by Competitive Supplier and be available for Participating Consumers to contact Competitive Supplier during normal business hours (9:00 A.M. - 5:00 P.M. Eastern Standard Time, Monday through Friday) to resolve concerns, answer questions and transact business with respect to the service received from Competitive Supplier. The Town will post program-related information on the Town’s website which will be available to Participating Consumers for general information, product and service information, and other purposes.

  • Customer Service Standards The Franchising Authority hereby adopts the customer service standards set forth in Part 76, §76.309 of the FCC’s rules and regulations, as amended.

  • CUSTOMER SERVICE FUNCTIONS The Servicer shall handle all Customer inquiries and other Customer service matters according to the same procedures it uses to service Customers with respect to its own charges.