Issue Escalation and Resolution Clause Samples

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Issue Escalation and Resolution. The OLA must include procedures to resolve any problems or complaints between the parties regarding the delivery of the Services. The procedures should be focused on resolution of problems, assurance of prompt service delivery and the acceleration of support for high priority issues.
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Issue Escalation and Resolution. If a resource is not performing at an acceptable level, RKV will meet with the State project manager to discuss specific observations regarding the individual’s performance. RKV will then notify the person of the specific non-performance concerns, determine the root cause of the non-performance, and take appropriate actions required to remedy the situation. Many factors will impact the options which may be considered to resolve the performance problem including the nature of the non-performance, job skills requirements, project timeline, team size, and so forth. Solutions may include meeting with the individual to clarify expectations, providing additional training or coaching, increased accountability, and making sure the tools and resources are available for successful performance. RKV’s Human Resources Director and/or the Account Manager will follow up with the person on a frequent basis to monitor the performance improvement. If RKV determines the individual is unwilling or unable to fulfill the job responsibilities, RKV will replace the resource or assign another resource to complete the assigned work.
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Issue Escalation and Resolution. Unless the Parties mutually agree otherwise, issues associated with the ERP Upgrade Services will be escalated for informal dispute resolution in accordance with Schedule E. Planned Core Components as of 2nd Amendment Date This Schedule D-2 contains the current list of components that Dow plans to implement for itself as of the 2nd Amendment Date; it being understood that such list may change prior to the ERP Upgrade Start Date. This list is provided for information purposes only. [****]
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Issue Escalation and Resolution. Unless the Parties mutually agree otherwise, issues associated with the ERP Upgrade Services will be escalated for informal dispute resolution in accordance with Schedule ▇. This Schedule D-1 provides an overview of key phases and activities associated with the ERP Upgrade Services for informational purposes only. The Forward Deployment Phase includes the following activities: 4 months • Formation of the Implementation Steering Team and define the overall governance structure for project (includes repository design and access); • Identify ▇▇▇▇▇▇’▇ desired high-level implementation approach (e.g., global, regional, other); • Identify and arrange staffing of the project; • Stakeholder analysis (i.e., planning for management of change, including initial ERP Upgrade communications); and • Data cleansing (i.e., preparation of the current ERP Upgrade data for the conversion). The Blueprinting Phase includes the following activities: 3 months • Confirmation of the scope of ERP Upgrade Services and the associated ERP Upgrade design; • Mutual agreement of the detailed design of the ERP Upgrade environment. Includes but not limited to: • ▇▇▇▇▇▇ business and functional requirements • Gap analysis of ▇▇▇▇▇▇ business and technical requirements • ▇▇▇▇▇▇ complete technical architecture design • ▇▇▇▇▇▇’▇ organizational hierarchy in SAP • Final core and optional components (solution fit) • Interfacing needs to ▇▇▇▇▇▇ managed applications • Security role design (including roles/security authorization and performance monitoring visibility); • Data migration strategy and approach; and • Establishment of the ERP Upgrade scope management process. The Realization Phase includes the design and implementation of the scope elements mutually agreed upon by the Parties during the Blueprinting Phase. The activities that are part of the Realization Phase including the following: 4-6 months, depending on the selected implementation approach • Install and configure hosting infrastructure environment (which includes, but not limited to, lifecycle infrastructure, base SAP build, database, and operational tools); • Development and configuration, of the mutually agreed upon scope and detailed design including, but not limited to, necessary RICEFW developments; • Development and execution of component, performance, regression, integration, and user acceptance test plans; • Development of testing scenarios, test data - including development lifecycle data refresh plans - and scripts; • Coordin...
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Related to Issue Escalation and Resolution

  • Issue Resolution For resolution of issues between CONTRACTOR and ADMINISTRATOR with respect to the 17 implementation and operation of this Agreement or COUNTY’s policies and procedures regarding 18 services described herein, the following sequential steps shall apply:

  • COMPLAINTS HANDLING AND RESOLUTION 44.1 The Supplier shall notify the Authority of any Complaints made by Other Contracting Bodies, which are not resolved by operation of the Supplier's usual complaints handling procedure within five (5) Working Days of becoming aware of that Complaint and such notice shall contain full details of the Supplier's plans to resolve such Complaint. 44.2 Without prejudice to any rights and remedies that a complainant may have at Law, including under this Framework Agreement or a Call-Off Contract, and without prejudice to any obligation of the Supplier to take remedial action under the provisions of this Framework Agreement or a Call-Off Contract, the Supplier shall use its best endeavours to resolve the Complaint within ten (10) Working Days and in so doing, shall deal with the Complaint fully, expeditiously and fairly. 44.3 Within two (2) Working Days of a request by the Authority, the Supplier shall provide full details of a Complaint to the Authority, including details of steps taken to achieve its resolution.

  • Certified Resolutions A certified copy of the resolutions of the Board of Directors of Buyer authorizing and approving this Agreement and the consummation of the transactions contemplated by this Agreement.

  • DNS resolution RTT Refers to either “UDP DNS resolution RTT” or “TCP DNS resolution RTT”.

  • Governing Law and Resolution of Disputes 14.1 The execution, effectiveness, construction, performance, amendment and termination of this Agreement and the resolution of disputes hereunder shall be governed by the laws of China. 14.2 In the event of any dispute with respect to the construction and performance of this Agreement, the Parties shall first resolve the dispute through friendly negotiations. In the event the Parties fail to reach an agreement on the dispute within 30 days after either Party’s request to the other Parties for resolution of the dispute through negotiations, either Party may submit the relevant dispute to the China International Economic and Trade Arbitration Commission for arbitration, in accordance with its Arbitration Rules. The arbitration shall be conducted in Beijing. The arbitration award shall be final and binding on all Parties. 14.3 Upon the occurrence of any disputes arising from the construction and performance of this Agreement or during the pending arbitration of any dispute, except for the matters under dispute, the Parties to this Agreement shall continue to exercise their respective rights under this Agreement and perform their respective obligations under this Agreement.