Maintenance and Support Service Sample Clauses

Maintenance and Support Service. You may elect to receive updates and other support services for the RSA Software licensed hereunder under a separate maintenance and support agreement by executing such an agreement and paying the applicable fee. All Updates provided to You pursuant to such maintenance and support agreement shall constitute licensed RSA Software under this Agreement, and such Updates shall be governed by the terms hereof.

Maintenance and Support Service. ▇▇▇▇▇ may, at ▇▇▇▇▇’▇ option, offer software maintenance and support services to Customer. Such support and maintenance will be the subject of a separate Software Maintenance and Support Agreement or similar written and signed agreement.

Maintenance and Support Service. 3.1. Contractor shall provide telephone support to the County concerning the use of the Project. 3.2. Contractor shall provide remote diagnostic analysis of software problems via modem and correction of such problems remotely or on-site, if necessary. Contractor will provide without charge all labor and parts for the [ ] Hardware necessary for keeping the System in good working order. 3.3. Contractor shall exercise commercially reasonable efforts to correct any replaceable error in the Proprietary software reported by the County, which causes the Software to fail to operate substantially in accordance with its user manual. Contractor will attempt to correct as soon as possible errors, which cause a Major Malfunction or materially restrict the full use of the Software when used in accordance with its user manual. For such errors, Contractor will use its best efforts to develop a temporary Workaround until a permanent correction can be effected. Temporary workarounds will be made permanent corrections in the next release of the Proprietary software. For other errors in the Proprietary Software, Contractor will use reasonable efforts to include a correction in the next release of the Proprietary Software, which should be issued within six (6) months after discovery of such error. Contractor shall provide all updates, enhancements, and improvements to the Proprietary Software, and installation support without charge. Contractor shall provide release notes and revised documentation therefore. 3.4. Contractor will promptly report errors in Third-Party Software of which it is aware to the publisher of the Third- Party Software for correction. Contractor will, without charge, arrange for the County to obtain promptly and will install all updates, enhancements, and improvements to Third-Party Software and engineering changes to [ ] Hardware which are provided by the third-party publisher or manufacturer. Contractor shall provide the County with release notes and revised documentation therefore, which are provided to it by the publisher or manufacturer. 3.5. Any modification to the Custom Software which is required to ensure compatibility with updates, enhancements, and improvements to the Proprietary Software or Third-Party Software shall be accomplished by Contractor as part of maintenance charge to the County. Any resulting necessary revisions to the documentation for the Custom Software will be furnished to the County without charge.

Maintenance and Support Service. Unless otherwise set forth in the Applicable Order, Nuance provides maintenance and support services for the products and services during the Service Term at no additional charge. Nuance supplies 7x24 remote support (excluding holidays) using commercially reasonable efforts to diagnose and resolve errors that are reported verbally or in writing. An error is a program malfunction or operation that indicates that a product or service is not executing in accordance with its Documentation. For example, an error may include a “bug” or “crash” in which any component of a hosted service ceases to function. Company agrees to appoint an administrator as the prime contact for Nuance support matters. Nuance will provide question and answer support to the administrator or a temporary designee. The administrator shall be responsible for communicating as needed with Company staff to provide support services directly to the radiologists. If the administrator persistently calls Nuance for question/answer support and has not attended appropriate Nuance training classes, Company agrees to send the administrator to Nuance University classes at Nuance’s then-standard rates, or, alternatively, to meet with Nuance to review the Company’s support methods. The term "persistently" means multiple telephone calls with questions over a period of days. All Maintenance and Support Services shall terminate upon expiration or termination of the Service Term.

Maintenance and Support Service a. LICENSOR shall provide the technical support services necessary to remedy any operational difficulties attributable to the Software set forth in the Master Software License and Professional Services Agreement. b. LICENSOR’s Support Service Level Guidelines (the “Guidelines”) which defines the support and services provided by LICENSOR is available on LICENSOR’S website at ▇▇▇▇://▇▇▇.▇▇▇▇▇▇▇▇▇▇▇.▇▇▇ and is incorporated herein as Appendix C in this Agreement. LICENSOR reserves the right to modify the Support Service Level Guidelines from time to time. c. LICENSOR will provide support for software up to 3 versions back or up to 24 months back from the current release, whichever is longer. Releases are designated by the year they are released, and the number of major releases provided in a year. For example a version of ▇▇▇▇ Claims released in May of 2010 would be named 2010-R1, and a version of ▇▇▇▇ Claims released in October of 2010 would be named 2010-R2.

Maintenance and Support Service. (“The Maintenance and Support Service”) 8.1 During the period of the Contract, in consideration of the payment by the Customer of the annual maintenance charge for The Maintenance and Support Service (as detailed on the Order Form), BMT shall provide the maintenance and support services outlined at Condition 8.2 below to the Customer. The Maintenance and Support Service shall apply only to the Equipment and Services listed on the Order Form and specifically excludes all peripherals or computer add-ons unless expressly listed on the Order Form. 8.2 BMT will provide the Maintenance and Support Service to the Customer on the following basis: 8.2.1 BMT shall provide emergency telephone and email assistance relating to the Equipment and Services listed on the Order Form during BMT’s Business Hours; 8.2.2 Any defects found in any software or Service will be reported to the author/supplier/Service Provider; 8.2.3 The Maintenance and Support Service specifically excludes the cost of upgrading software products to current versions. All media shall be the responsibility of the Customer. 8.2.4 The Customer shall be entitled to request software maintenance assistance at its business premises, and BMT may provide such assistance to the Customer on a chargeable basis for travel, labour and expenses incurred. 8.2.5 All maintenance, repair or replacement will normally be carried out at the Service Point but may be dealt with elsewhere at the option of BMT.

Maintenance and Support Service. The annual fees for the Standard Maintenance and Support Service – Retail are set forth in Part A of the Schedule. The annual fees for the 24 x 7 Maintenance and Support Service – Retail are set forth in Part B of the Schedule. The customer may change the level of the Maintenance and Support Service by written notice to ElitePOS at least 21 days prior to the expiration of each year of the Term of this Agreement.

Maintenance and Support Service. Maintenance and Support is included in the annual license fees for the Subscription License. Maintenance and Support is subject to Licensor’s standard terms and conditions for such service prevailing at the beginning of each respective annual period included in the Subscription Term. Licensor’s standard Maintenance and Support terms as these prevail as of the Effective Date are attached hereto as Exhibit A.

Maintenance and Support Service