Problem Response Clause Samples

Problem Response. InterCept shall respond to each reported problem promptly based on the severity of the problem and its effect on Customer’s operations. InterCept shall use reasonable commercial efforts to either resolve each problem or provide Customer with information to allow Customer’s personnel to address the problem. In the event the resolution of a reported problem which materially impacts Customer’s operations will carry-over to the next business day, InterCept will provide Customer with a status report for the problem and an estimate of the resolution time and course, if possible.
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Problem Response. Fidelity shall respond to each reported problem promptly based on the severity of the problem and its effect on Customer’s operations and the provision of Services hereunder. Fidelity shall use reasonable commercial efforts to either resolve each problem or provide Customer with information to allow Customer’s personnel to address the problem. In the event the resolution of a reported problem which materially impacts Customer’s operations or the provision of Services hereunder will carry-over to the next business day, Fidelity will provide Customer with a status report for the problem and an estimate of the resolution time and course, if possible.
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Problem Response. DEVNET shall respond (by return telephone call) as soon as reasonably possible to the County’s telephone calls requesting Software Maintenance. However, there may be times when an appropriate DEVNET programmer is not immediately available. In these cases, DEVNET will use all commercially reasonable efforts to cause an appropriately qualified programmer to place a return telephone call to the County within not more than two (2) hours, during DEVNET’s normal business hours, after the time of the initial call by the County for the applicable support. In the event that the County reasonably believes that the individual assigned by DEVNET with respect to any given problem or issue is not appropriately qualified or is not making appropriate progress on problem resolution, the County shall have the option to contact DEVNET’s project manager, or the head of DEVNET’S support division, to have the problem reassigned.
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Problem Response a. MOBETIZE will make all reasonable efforts necessary to achieve the response times indicated below for Reported Issues. Reported Issues will be dealt with based on the Problem Severity and providing that the Licensee supplies all inputs to MOBETIZE in accordance with Attachment I for the support level services as agreed by MOBETIZE and the Licensee on the Software Support Order. Critical Production Impact Immediate During Immediate after call back Standard Call Window High Production Impact Immediate During Within 4 hours after call back Standard Call window Medium Production Impact Within 1 Business day during Within 1 business days Standard Call Window Low Production Impact Within 1 business day during As prioritized by MOBETIZE Standard Call Window b. Both parties shall engage in reporting, tracking and handling Reported Issues in accordance with processes and procedures provided to Licensee in writing and published by MOBETIZE from time to time and which includes the assignment of a unique number to the Reported Issue for tracking purposes. c. MOBETIZE shall notify Licensee if any Reported Issue has been fixed by MOBETIZE in a more recent software Release of the Product by providing Licensee with the Software Release number. d. Where MOBETIZE deems it necessary to analyze a copy of the Licensee’s Product and its related Production Database in order to recreate a Reported Issue, and subject to Section 5.2 of the Agreement, Licensee will deliver to MOBETIZE promptly and at Licensee’s cost current backup tapes of Product and its related Production Database, in accordance with published tape specifications provided to Licensee in writing and published by MOBETIZE from time to time, provided that Mobetize will not produce any copies of such tapes without the Licensee’s prior written consent and will return all such tapes (including any copies thereof) to Licensee forthwith upon receipt of written notice by Licensee.
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Problem Response. Once a problem has been logged via the Helpdesk the problem will be responded to within the times detailed below. Once the initial response has been made and the fault has not been resolved advice will be given on: what needs to be done, the estimated time to resolve the problem and the next action to be completed. It will not be realistic to provide a measure on how long it may take to fully resolve a specific priority call, due to the different and diverse nature of faults, which may require reference to system vendors/suppliers. Response time Target Priority 1 – Major system failure Immediate Priority 2 – Business critical faults 2 Hours Priority 3 - Urgent 5 Hours Priority 4 – Non Urgent 8 Hours
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Problem Response. HFS shall use commercially reasonable efforts to respond to and either correct errors or failure of the HFS Products to perform according to the applicable Documentation or provide Customer the information reasonably necessary to correct such errors or failure.
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Problem Response. Although Fiserv has made a huge commitment in tools for monitoring the network and host operating systems, not every performance problem will trigger an alert. Therefore, clients should report any network or operational problem to Philadelphia Network Support as soon as it occurs. Network Support is the focal point for all operational issues; its goals are the following:
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Problem Response. Phoenix shall respond to each reported problem promptly based on the severity of the problem and its effect on Customer's operations. Phoenix shall use reasonable commercial efforts to either resolve each problem or provide Customer with information to allow Customer's personnel to address the problem. In the event the resolution of a reported problem which materially impacts Customer's operations will carry-over to the next business day, Phoenix will provide Customer with a status report for the problem and an estimate of the resolution time and course of action, if possible. Phoenix will provide Customer with a daily report on the status of unresolved issues.
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Related to Problem Response

  • Emergency Response Partners must develop, maintain, and carry out a response plan for public water system emergencies, including disease outbreaks, spills, operational failures, and water system contamination. Partners must notify DWS in a timely manner of emergencies that may affect drinking water supplies.

  • Incident Response Operator shall have a written incident response plan that reflects best practices and is consistent with industry standards and federal and state law for responding to a data breach, breach of security, privacy incident or unauthorized acquisition or use of any portion of Data, including PII, and agrees to provide LEA, upon request, an executive summary of the written incident response plan.

  • Company’s Response Upon receipt by the Company of a copy of a Purchase Notice, the Company shall as soon as practicable, but in no event later than one (1) Trading Day after receipt of such Purchase Notice, send via facsimile (or otherwise deliver), a confirmation of receipt of such Purchase Notice in the form attached hereto as Exhibit B (a "Company Confirmation of Purchase Notice") to (1) the Buyer and (2) along with a copy of the Purchase Notice, the Company's designated transfer agent (the "Transfer Agent"), which confirmation shall constitute an irrevocable instruction to the Transfer Agent to process such Purchase Notice in accordance with the terms herein. Upon receipt by the Transfer Agent of a copy of the executed Purchase Notice and a copy of the applicable Company Confirmation of Purchase Notice, the Transfer Agent shall, on the first (1st) Trading Day following the date of receipt of the Company Confirmation of Purchase Notice, (A) provided the Transfer Agent is participating in The Depository Trust Company's ("The DTC") Fast Automated Securities Transfer Program, credit such aggregate number of shares of Common Stock to which the Buyer shall be entitled to the Buyer's or its designee's balance account with The DTC through its Deposit Withdrawal At Custodian ("DWAC") system, or (B) if the Transfer Agent is not participating in The DTC Fast Automated Securities Transfer Program and DWAC system, issue and surrender to a common carrier for overnight delivery to the address as specified in the Purchase Notice, a certificate, registered in the name of the Buyer or its designee, for the number of shares of Common Stock to which the Buyer shall be entitled.

  • Employee Response The employee upon whom a Notice of Proposed Action has been served shall have seven (7) calendar days to respond to the appointing authority either orally or in writing before the proposed action may be taken. Upon request of the employee and for good cause, the appointing authority may extend in writing the period to respond. If the employee's response is not filed within seven (7) days or during an extension, the right to respond is lost.

  • Line Item Question Response 46 Do your warranties cover all products, parts, and labor? Warranties are those supplied by the equipment manufacturers. Generally cover parts and labor. * 47 Do your warranties impose usage restrictions or other limitations that adversely affect coverage? Warranty will not cover abuse or lack of maintenance. * 48 Do your warranties cover the expense of technicians' travel time and mileage to perform warranty repairs? Yes * 49 Are there any geographic regions of the United States or Canada (as applicable) for which you cannot provide a certified technician to perform warranty repairs? How will Sourcewell participating entities in these regions be provided service for warranty repair? We have coverage in the United States. * 50 Will you cover warranty service for items made by other manufacturers that are part of your proposal, or are these warranties issues typically passed on to the original equipment manufacturer? We warranty any work we preform. The equipment is covered by the original equipment manufacturer. * 51 What are your proposed exchange and return programs and policies? Special order items are not returnable and will not be exchanged. If a manufacture will take back an item they consider returnable, the return must have an RMA and be returned within 90 days in the original carton. All freight, restocking, damage plus a service fee will be deducted form the credit for equipment. * 52 Describe any service contract options for the items included in your proposal. We offer preventative maintenance contracts for refrigeration equipment in Texas. DFW, Houston, Beaumont and Austin. * 53 Describe your payment terms and accepted payment methods. Standard payment terms are Net 30 days. To be considered for an open account, all new customers will be required to complete a New Customer Application and provide tax exemption certification if applicable. All applicants are subject to Strategic's Credit Terms and Policies and must meet criteria specified therein. Finance charges of 1/5% per month (18% APR) or the maximum rate that an applicant may lawfully contract to pay, whichever is less, on any payment Seller considers past due until collected. Accepted payment methods include check, ACH, wire transfer, credit card * 54 Describe any leasing or financing options available for use by educational or governmental entities. TriMark Strategic has developed business relationships with several reputable third-party leasing companies and can provide Sourcewell customers with information regarding this option upon request. * 55 Describe any standard transaction documents that you propose to use in connection with an awarded contract (order forms, terms and conditions, service level agreements, etc.). Upload a sample of each (as applicable) in the document upload section of your response. Strategic will require a valid Purchase Order from Sourcewell customers. Upon acceptance, Strategic will agree to the terms and conditions set forth in the Purchase Order. All quotes submitted by Strategic to Sourcewell customers will be on a standard Quotation Form and will have this statement regarding the Terms of Sale: "This Quote shall be subject to Trimark's Terms of Sale http//▇▇▇.▇▇▇▇▇▇▇▇▇▇.▇▇▇/▇▇▇▇▇▇▇▇▇/▇▇▇▇▇▇▇▇▇▇▇▇▇/▇▇▇▇/▇▇▇▇▇▇▇-▇▇▇▇▇- and-Conditions-of-Sale.pdf, which are incorporated herein by reference. The customer's Purchase Order terms and conditions shall govern. *