PROBLEM TRACKING Clause Samples

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PROBLEM TRACKING. Buyer shall have a data base problem tracking capability to assist in providing all of the information necessary and available to access and resolve Product problems.
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PROBLEM TRACKING. 19.1 A summary of all Support Desk Cases are reviewed on a weekly basis with the Director of Professional Services. Cases and their status are reviewed against targets and performance levels set out in this agreement. Constant monitoring is conducted to highlight areas of improvement internally and in this process to ensure the Client has the best possible experience when reporting problem cases. 19.2 Feedback is communicated on agreed periodic terms with the Business Intelligence (Assimil8) contact.
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PROBLEM TRACKING. SSI will open a ticket in its problem tracking database system for all problems reported by OEM. 3.1 OEM will maintain its own internal problem database and record all problems reported to SSI Technical Support. OEM will be responsible for tracking and updating its internal problem reports. 3.2 OEM will have Internet access to SSI’s problem tracking database system for all open/closed tickets for their account to get immediate ticket status. 3.3 OEM will have Internet access to SSI’s Knowledge Database of resolved Defects
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PROBLEM TRACKING. NeuLion shall establish and maintain a ticketing system for tracking of material problems with any of the Services (including any problem reported to NeuLion by NHL), the personnel assigned to resolve the problem, the anticipated steps to resolve the problem, and the time and date when the problem was reported and resolved. NeuLion shall ensure that personnel designated by NHL have full, unrestricted access to this ticketing system on a real-time basis via a password-protected Internet website or via another mechanism authorized by NHL. NHL and NeuLion shall implement the Escalation Procedures to ensure that each of them is made aware of higher severity problems and that such problems are resolved according to the Escalation Procedures in a timely and appropriate manner.
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PROBLEM TRACKING. The contractor shall develop and maintain a system to monitor and provide feedback concerning problems or deficiencies discovered during any phase of Government approved testing, and shall include problems or deficiencies discovered by the fleet or FOR OFFICIAL USE ONLY
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PROBLEM TRACKING. All requests for assistance will be logged and the response time to the request recorded together with details of resolution of the problem.
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PROBLEM TRACKING. The Call Centre files a ticket for 100% of the interactions that must be escalated. If the problem is not resolved on the first contact, it is either scheduled for a Service on Site (SOS) visit, or escalated within Information Systems. Open tickets assigned to the Call Centre are reviewed daily. Tickets escalated outside of the Call Centre are reviewed weekly. Call Centre, Service and Repair, and Desktop Services staff make on-site visits to fix faculty and staff computing problems that cannot be resolved over the phone. SOS is designed to assist users needing specific, on-site desktop support on an infrequent basis. Average wait time for an SOS appointment is 2 days. For critical problem resolution, SOS will be provided within 4 hours. During busy periods the wait for non-critical problems can be substantially longer. Critical issues include connectivity problems and severe virus problems. Staff typically schedule these appointments within 1 business day. The Call Centre’s computer walk-in service provides the hands-on assistance of a Call Centre staff member, who will supply the tools and guidance during the appointment to remedy the computer problem. To take advantage of the walk-in service, customers must schedule an appointment with the Call Centre technician by emailing ▇▇▇▇▇▇▇.▇▇▇▇▇▇▇@▇▇▇▇▇.▇▇
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PROBLEM TRACKING. (i) Problems and service requests are logged and classified and records of all problems (including full details of their resolution) and service requests shall be kept by Bibit and shall be made available to Skype on request as soon as reasonably practicable after such request. (ii) Problem management timeframes will be tracked for initial notification of problem, who was notified of the problem, notification time to Skype, communication update time intervals, problem identification, problem temp fix and problem permanent fix. (iii) Bibit will endeavour to provide reporting, for the regular meetings, of each incident.
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Related to PROBLEM TRACKING

  • Problem Solving Employees and supervisors are encouraged to attempt to resolve on an informal basis, at the earliest opportunity, a problem that could lead to a grievance. If the matter is not resolved by informal discussion, or a problem-solving meeting does not occur, it may be settled in accordance with the grievance procedure. Unless mutually agreed between the Employer and the Union problem-solving discussions shall not extend the deadlines for filing a grievance. The Union ▇▇▇▇▇▇▇ or in their absence, the Local Union President, or Area ▇▇▇▇▇▇▇, or Chief ▇▇▇▇▇▇▇, either with the employee or alone, shall present to the appropriate supervisor a written request for a meeting. If the supervisor agrees to a problem- solving meeting, this meeting shall be held within fourteen (14) calendar days of receipt of the request. The supervisor, employee, Union ▇▇▇▇▇▇▇, and up to one (1) other management person shall attempt to resolve the problem through direct and forthright communication. If another member of management is present that person will not be hearing the grievance at Step Two, should it progress to that Step. The employee, the Union ▇▇▇▇▇▇▇ or in their absence, the Local Union President, or Area ▇▇▇▇▇▇▇, or Chief ▇▇▇▇▇▇▇, may participate in problem-solving activities on paid time, in accordance with Article 31, Union Rights, Section 1H.

  • Problems To endeavour to resolve in a fair and just manner any problems, grievances or difficulties which may be encountered while you volunteer with us;

  • Access Toll Connecting Trunk Group Architecture 9.2.1 If WCS chooses to subtend a Verizon access Tandem, WCS’s NPA/NXX must be assigned by WCS to subtend the same Verizon access Tandem that a Verizon NPA/NXX serving the same Rate Center Area subtends as identified in the LERG. 9.2.2 WCS shall establish Access Toll Connecting Trunks pursuant to applicable access Tariffs by which it will provide Switched Exchange Access Services to Interexchange Carriers to enable such Interexchange Carriers to originate and terminate traffic to and from WCS’s Customers. 9.2.3 The Access Toll Connecting Trunks shall be two-way trunks. Such trunks shall connect the End Office WCS utilizes to provide Telephone Exchange Service and Switched Exchange Access to its Customers in a given LATA to the access Tandem(s) Verizon utilizes to provide Exchange Access in such LATA. 9.2.4 Access Toll Connecting Trunks shall be used solely for the transmission and routing of Exchange Access to allow WCS’s Customers to connect to or be connected to the interexchange trunks of any Interexchange Carrier which is connected to a Verizon access Tandem.

  • Tracking The Contractor will establish a tracking system that provides up-to-date information on compliance with EPSDT service provision requirements in the following areas: • Initial visit for newborns. The initial EPSDT screen will be the newborn physical examination in the hospital. • Preventive pediatric visits in accordance with the Rhode Island EPSDT Periodicity Schedule. • Semi-annual preventive dental visits beginning at age one (1) in accordance with the Rhode Island EPSDT Periodicity Schedule. • Diagnosis and/or treatment, or other referrals in accordance with EPSDT screen results.

  • Interoperability To the extent required by applicable law, Cisco shall provide You with the interface information needed to achieve interoperability between the Software and another independently created program. Cisco will provide this interface information at Your written request after you pay Cisco’s licensing fees (if any). You will keep this information in strict confidence and strictly follow any applicable terms and conditions upon which Cisco makes such information available.