Support Hours Subscription to support is optional and detailed in the Statement of Works and Order Form. If you subscribe to support Email support will be provided primarily by the bookinglab support team via the bookinglab Online Support Platform. bookinglab will provide support according to the table below: Priority Level Time Description All levels Monday to Friday (excluding public holidays in the UK) 9:00am to 5:00pm (GMT) Email support will be provided by bookinglab Customer Support Helpdesk, for all Priority Levels.
Cost of Repairs 54.1 Loss or damage to the Works or Materials to be incorporated in the Works between the Start Date and the end of the Defects Correction periods shall be remedied by the Contractor at the Contractor's cost if the loss or damage arises from the Contractor's acts or omissions.
Service outside business hours However, if under Clause 28.3 a notice would be deemed to be served: (a) on a day which is not a business day in the place of receipt; or (b) on such a business day, but after 5 p.m. local time, the notice shall (subject to Clause 28.5) be deemed to be served, and shall take effect, at 9 a.m. on the next day which is such a business day.
Reasonable Additional Hours 72.1 Subject to subclause 72.2, an Employer may require an Employee to work reasonable additional hours at the appropriate overtime rate as defined in clause 69(Overtime) of the Agreement. 72.2 An Employee may refuse to work overtime in circumstances where the working of such overtime would result in the Employee working hours which are unreasonable having regard to: (a) any risk to Employee health and safety arising from the additional hours; (b) the Employee's personal circumstances, including family responsibilities; (c) the needs of the workplace or enterprise in which the Employee is employed; (d) whether the Employee is entitled to receive overtime payments, penalty rates or other compensation for, or a level of remuneration that reflects an expectation of, working additional hours (e) the notice (if any) given by the Employer of the overtime and by the Employee of his or her intention to refuse it; (f) the usual patterns of work in the industry, or the part of the industry, in which the Employee works; (g) the nature of the Employee’s role, and the Employee’s level of responsibility; (h) whether the additional hours are in accordance with an averaging arrangement agreed to by the Employer and Employee under clause 59 (Hours of Work); and (i) any other relevant matter.
Ordinary Hours (a) The ordinary hours of work of full-time Employees shall be 36 hours per week and may be worked in accordance with this clause. (b) The ordinary hours of part-time and casual Employees will be in accordance with clauses 5.3 and 5.4.