Support Services and Upgrades Clause Samples

Support Services and Upgrades. 4.1 If the Platform is located at the Provider’s own data centre, then during the Term the Provider will provide the Support Services and may apply Upgrades to the Platform, in accordance with the service level agreement set out in Schedule 1. 4.2 If the Platform is installed on the Customer’s own hardware, then during the Term the Provider will provide the Support Services only, in accordance with the service level agreement set out in Schedule 1

Support Services and Upgrades. 5.1 During the Term the Provider will provide no Support Services to the Customer, and may not apply for Upgrades to the Platform.

Support Services and Upgrades. 4.1 During the Term the Provider will provide the Support Services to the Customer, and may apply Upgrades to the Services, in accordance with the Service Level Agreement and make such other changes to the Support Services, the Software, and the Documentation as the Provider decides in its sole discretion, subject to those changes not materially affecting the nature or quality of the Services, and the Provider shall use reasonable endeavours to notify the Customer of any such updates and changes. 4.2 The Provider may sub-contract the provision of any part of the Support Services without obtaining the consent of the Customer.

Support Services and Upgrades. 4.1. During the Term the Company will use its reasonable efforts to provide the Support Services to the Customer, and may apply Upgrades to the Platform. 4.2. Unless otherwise set out in Schedule 3 (Fees) Upgrades will be provided by the Company for free.

Support Services and Upgrades. NG may provide the Customer with support services related to the SOFTWARE PRODUCT (“Support Services”). Use of Support Services is governed by the Agreement. Any supplemental software code provided to the Customer as part of the Support Services shall be considered part of the SOFTWARE PRODUCT and subject to the terms and conditions of this License. With respect to technical information the Customer provides to NG as part of the Support Services, NG may use such information for its business purposes, including for product support and development. In particular, NG will not utilize such technical information in a form that personally identifies the Customer or any motor vehicle, tag or person. If the SOFTWARE PRODUCT is labeled as an upgrade, the Customer must be properly licensed to use a product identified by NG as being eligible for the upgrade in order to use the SOFTWARE PRODUCT. A SOFTWARE PRODUCT labeled as an upgrade replaces and/or supplements the product that formed the basis for the Customer’s eligibility for the upgrade. The Customer may use the resulting upgraded product only in accordance with the terms of this License. If the SOFTWARE PRODUCT is an upgrade of a component of a package of software programs that the Customer licensed as a single product, the SOFTWARE PRODUCT may be used and transferred only as part of that single product package and may not be separated for use on more than one computer.

Support Services and Upgrades. 4.1 During the Term PACE, in conjunction with Skore will provide the Support Services to You, and may apply Upgrades to the Platform, in accordance with the service level agreement set out in Schedule 1. 4.2 PACE may sub-contract the provision of any of the Support Services without obtaining Your consent.

Support Services and Upgrades. Licensee shall have the option of subscribing to software support for any or all of the Software with cost and coverage as set forth in the applicable order form(s) (the “Support Services” as described and regulated under the UCit Software Standard Support Services Agreement). In the event Support Services are terminated, Licensee shall still retain the right and license to continue using the Software in the latest version prior to termination of Support Services. All payments shall be due thirty days from receipt of a correct invoice if renewed. If Licensee terminates Support Services, it may be renewed later by payment of 125% of the current annual charge for each lapsed year (or part thereof pro rata), and Licensee will be entitled to receive the then current version or back-copies of all amendments and any other materials or documents that would otherwise have been issued. The annual cost of said Maintenance (Support Services and entitlement to new version and releases of the Software) shall be no more than twenty (20%) of the net software license fee set forth for Perpetual License and in no event can increase by more than five percent (5%) in any one year period. Licensee may renew Maintenance for subsequent one year terms at its option. At least sixty days prior to the expiration of the current annual Maintenance period, Licensor shall invoice Licensee for the renewal Maintenance fee. Licensee shall have thirty days to pay the invoice and renew Maintenance for another year or, by failure to pay the invoice by the end of the term, terminate Maintenance. In the event Maintenance is terminated, Licensee shall still retain the right and license to continue using the Software in the latest version prior to termination of Maintenance.

Support Services and Upgrades. 2.1 The Company may sub-contract the provision of any of the Support Services without obtaining the consent of the Customer.

Support Services and Upgrades. 4.1. Profiles4Care shall provide telephone and email Support Services during Business Hours. Such Support Services shall relate only to the issues the Client may face with the Platform itself; any problems which are related to the Client’s own computer systems (including internet web browsers) must be resolved by the Client’s own support staff. Profiles4Care may sub-contract the provision of any of the Support Services without obtaining the consent of the Client.