VoIP Service Clause Samples

VoIP Service. (a) All VoIP system telephone licences howsoever made available to you, shall remain our property at all times. You shall not be entitled to sell, share or transfer in anyway the VoIP licences to or with any third party without obtaining our prior written consent. (b) Although our VoIP Services can often work with third party broadband suppliers' networks ("Third Party Network"), we do not give any assurances of Call quality or system functionality where you use the VoIP Services with or in conjunction with any Third Party Network as these networks are outside of our direct control. (c) Where you use a Third Party Network and/or your own equipment in relation to the VoIP Services you shall be responsible for securing adequate quality of service and/or firewall rules in order to ensure that sufficient bandwidth and connection speed is reserved and available for the VoIP Services. (d) Should you use a Third Party Network and you experience bad call quality, it is your responsibility to contact your supplier to resolve these issues. If you require our help then you must request such assistance in writing and we will charge you on an hourly basis to help resolve this issue. These charges are levied and you shall be liable to pay the charges even if the issue is not resolved. (e) You are liable for any rental fees associated with the Service for the period of the Contract. Should you wish to cancel before the Contract for rental Services has expired please refer to 16.2. (f) You accept that you do not own any number(s) provided to you under this Contract (each "Number") and that this Contract is personal to you. Therefore, you have no right to sell or to agree to transfer any Number(s) provided to you by us in connection with the Services and you must not do so or try to do so. (g) You also accept that we have the right to reallocate to a third party any Numbers that are provided to you for use with the Services but that you do not use for a period of six (6) months. However, provided you continue to pay any recurring rental charges for the relevant Number(s), we shall not exercise this right.

VoIP Service. (a) BOLT facilitates the provision of VoIP through a third party provider (“VoIP Provider”). (b) A copy of the VoIP Service Agreement is attached hereto as Exhibit A. BOLT will present such agreement and will serve as the agent of the VoIP Provider for the purpose of providing certain customer service support and billing and collection services. (c) Certain E911 service may not be available through VoIP or may be in some way limited by comparison to traditional E911 service. Such circumstances include, but are not limited to, relocation of the end user’s IP-compatible CPE, use by the end user of a non-native telephone number, broadband connection failure, loss of electrical power, and delays that may occur in making a Registered Location available in or through the ALI database.

VoIP Service. 14.1. VoIP services incur additional charges as per Part A or separate quotations. 14.2. GoodX will provide VoIP services to the Client upon acceptance of the quotation for the VoIP service. The service will continue until terminated with one calendar month's written notice or failure to pay the fees and expenses as agreed upon. 14.3. Upon acceptance of the VoIP quotation, the Client expressly permits GoodX to use the required Personal Information of the Client to register the Client with the necessary authorities regulating communication services. 14.4. The agreed fees and expenses will be added to the monthly switching account and will be payable as per the payment terms of the switching account. 14.5. The Client must not use or permit the usage of the VoIP services in a manner inconsistent with any applicable laws and regulations. 14.6. GoodX shall be entitled, at its sole discretion, to suspend, terminate or change the VoIP services without advanced notice for any reason, including without limitation, misuse of the services in any way, the Client’s failure to make payment of the agreed fees and expenses, suspected fraud or other activity by the Client that adversely affects the service. GoodX shall be entitled to determine, at its sole discretion, what constitutes a misuse of the services. The Client agrees that ▇▇▇▇▇’s determination is final and binding on the Client and is entitled to monitor the Client’s use of the service. 14.7. The Client understands: 14.7.1. that the VoIP service is provided as a best-effort service. 14.7.2. that any telephone number provided by GoodX to the Client shall be leased and not sold. 14.7.3. that the VoIP services may not be able to offer the Client the ability to transfer (port) any existing numbers to an alternative service, but that GoodX will do all in its power to port the number and will inform the Client of any outcome should the Client wish to port the number. 14.7.4. the VoIP service is limited in its configuration, and no recordings are maintained outside of GoodX Software. Only calls made from GoodX Software can be stored in the software. 14.7.5. that a hardware VoIP phone can be added after acceptance of a quotation for the device(s). 14.7.6. that the VoIP services may sometimes be unavailable as a result of things over which GoodX has no control, for example, the weather, power disruptions and failures of the Client’s internet service provider (ISP) or broadband connection, and the Client understands that ...

VoIP Service. During the Term, NetVoice shall provide to Landmark offices that are participating in the promotion of Internet Access, free of charge, Voice over Internet Protocol ("VoIP") service between such Landmark offices, enabling all such Landmark offices to make unlimited long-distance telephone calls (including, facsimile transmissions and long-distance service as requested) free of charge through NetVoice's VoIP service systems.

VoIP Service. (a) BOLT facilitates the provision of VoIP through a third party provider (“VoIP Provider”). BOLT is not a telecommunications provider and is not a reseller of telecommunications or VoIP. (b) A copy of the VoIP Service Agreement is attached hereto as Exhibit A. BOLT will present such agreement and will serve as the agent of the VoIP Provider for the purpose of providing certain customer service support and billing and collection services. (c) (Certain E911 service may not be available through VoIP or may be in some way limited by comparison to traditional E911 service). Such circumstances include, but are not limited to, relocation of the end user’s IP-compatible CPE, use by the end user of a non-native telephone number, broadband connection failure, loss of electrical power, and delays that may occur in making a Registered Location available in or through the ALI database.

VoIP Service. 5.1. Upon signing up for the service, The Customer agrees to provide to WT your true accurate and complete business name, administrator name, billing address, the addresses where the where the Services will be used, 999/112 registered address for each applicable device (which you agree to keep current), email address and contact details (collectively, ‘Registration Data’). The Customer warrants that the information provided is accurate, current and complete, and agree to promptly update any of the information if it changes. 5.2. The Service supports 999/112 public emergency call services and such calls will be routed to the national emergency call handling agents. However, these services do not operate in the same way as PSTN fixed line 999/112 public emergency call services. Connection to such services may not be possible in the event of a service outage caused by loss of connectivity to the internet for whatever reason. In such circumstances, you should use a separate line to make the emergency call. Furthermore, it may on occasions not be possible for emergency services personnel to identify your location and telephone number so this information should be stated promptly and clearly by you when making the call. 5.3. WT reserves the right, in its sole discretion, to block access to certain international phone numbers in countries that are frequently implicated in fraudulent calls (‘Blacklisted Destinations’).

VoIP Service. 2.1 Calls made using this Service are billed according to the rate schedule supplied. 2.2 EscapeNet takes no responsibility for the error free and uninterrupted use of the Service. 2.3 You agree to waive any Customer Service Guarantee (CSG) rights you have in exchange for the discounted voice call rates. 2.4 VOIP is an emerging technology and as such reliability is not as dependable as a standard fixed line telephone. Dialling Emergency Services numbers eg 000 and other general telephone numbers may be affected by: (i) Loss of power; (ii) Faults, suspension or termination of your broadband internet account; (iii) Suspension of Your VOIP account; (iv) Internet or Network related issues; and (v) Any other unforseen reason. 2.5 We may provide you with one or more DID numbers as part of Your Service. DID’s are a public resource which are leased from the Australian Government. You acknowledge that you: (i) Do not own the number; (ii) You will have to return the number back to Us if You cease to acquire a VOIP Service from Us. 2.6 Only calls which are originating and terminating using EscapeNet’s VoIP platform are eligible for “Escape-Escape” Free calls.