Defect Reporting Clause Samples
The Defect Reporting clause establishes the process by which parties must notify each other of any defects or issues discovered in goods, services, or deliverables under the contract. Typically, this clause outlines the timeframe for reporting defects, the method of notification, and the information that must be included in a defect report, such as a description of the problem and its impact. Its core practical function is to ensure that defects are identified and communicated promptly, enabling timely remediation and minimizing potential disputes or disruptions to the project.
Defect Reporting. The Review Team communicates the results of process, product, and test evaluations and inspections, status of non-compliances, and issues. Defect reporting is used to ensure program awareness of process and product quality performance and issues. These reports provide the feedback, status, and data needed to ensure effective corrective and preventive actions.
Defect Reporting. The Operator shall comply with any reasonable defect-reporting procedure which may be introduced either by the Company or by any change in legislation or regulations.
Defect Reporting. Deviations
Defect Reporting. Any defects found in the Licensed Software Product may be reported by calling the Seller's Call Receipt function. An assistance request will be entered into the AR tracking database and referred to Seller's technical support.
Defect Reporting. Any defects found in the Software Product may be reported by calling Supplier's Call Receipt function. A tracking report will be entered into the AR tracking database and referred to Supplier's technical support.
Defect Reporting. Licensee shall use all means necessary at its disposal to attempt to reproduce and diagnose all Defects with the System before contacting Licensor for technical support. Upon discovering a Defect, Licensee shall report the Defect to Licensor by electronic mail or facsimile in which report Licensee shall use its reasonable business judgment to classify the Defect in accordance with the classifications set forth in Section 1 above. In addition, Licensee agrees to supply Licensor with detailed hardware configuration for duplicating the problem, if requested by Licensor. If the System or Licensed Software is purchased from an Envivio Reseller or Distributor, the licensee must report any Defects to the Reseller or Distributor from whom the purchase was made.
Defect Reporting. When contacting the Licensor to initiate a help desk ticket, Licensee shall provide the following information: • Incident Number (if existing) • Licensee Name • Product version • Detailed description of the issue including relevant linked URLs to any affected apps and job errors • Name and email address of the person reporting the defect In the event Licensee reports to Licensor a defect in the Software, Licensor, acting reasonably, shall categorize and respond to requests as listed below. Note that initial responses will happen during support hours. Critical Business-critical processes not functional < 1 hour < 1 hour < 24 hours Serious Production processes not functional or business-critical processes impaired < 2 hours < 6 hours < 2 business days Moderate Development workflow(s) impaired < 8 hours < 2 business day < 5 business days Minor Software defects not falling into the above categories and cosmetic issues affecting the Software < 2 business day Future Release Future Release Licensee shall work in conjunction with Licensor to determine business-critical processes. The above time- frames are conditioned on Licensee providing Licensor with all information and assistance necessary for Licensor to diagnose and trouble-shoot the issue. Licensor shall ensure that its response to a request for Support Services shall include the following information (to the extent such information is relevant to the request): • Acknowledgement of receipt of the request • Initial diagnosis in relation to any reported error, where applicable • Anticipated timetable for action in relation to the request In effort to aid in ensuring properly functioning and optimized processing pipelines that complete in a timely manner, Licensor produces and continuously collects job status and application status data for support purposes. Licensor will collect only data produced by the Licensor application, at no time will Licensor be collecting any personal, customer, or enterprise data. If Licensee does not want Licensor to collect the job status data, Licensee must request in writing to be removed from the job status monitoring service.
Defect Reporting. Customer shall without undue delay notify Unibap in writing of any Defect which appears. Such notice shall under no circumstance be given later than two weeks after the expiry of the Product Warranty Period. The notice shall contain a description of the Defect. If Customer fails to notify Unibap as aforesaid, Customer has lost its right to have the Defect remedied.
Defect Reporting. When contacting the Syntasa to initiate a help desk ticket, Customer shall provide the following information: • Incident Number (if existing) • Customer Name • Product version • Detailed description of the issue including relevant linked URLs to any affected apps and job errors • Name and email address of the person reporting the defect In the event Customer reports to Syntasa a defect in the Software, Syntasa, acting reasonably, shall categorize and respond to requests as listed below. Note that initial responses will happen during support hours. Critical Business-critical processes notfunctional < 1 hour < 1 hour < 24 hours Serious Production processes not functional or business-critical processes impaired < 2 hours < 6 hours < 2 business days Moderate Development workflow(s)impaired < 8 hours < 2 business day < 5 business days Minor Software defects not falling into the above categories and cosmetic issues affecting the Software < 2 business day Future Release Future Release Customer shall work in conjunction with Syntasa to determine business-critical processes. The above time-frames are conditioned on Customer providing Syntasa with all information and assistance necessary for Syntasa to diagnose and trouble-shoot the issue. Syntasa shall ensure that its response to a request for Support Services shall include the following information (to the extent such information is relevant to the request): • Acknowledgement of receipt of the request • Initial diagnosis in relation to any reported error, where applicable • Anticipated timetable for action in relation to the request Syntasa software can be deployed in Customer’s virtual private cloud or on-premise environment. As part of the subscription agreement, Syntasa resources will assist the Customer, to the extent agreed in the Order form, with the following tasks. Syntasa personnel will assist Customer to install the Syntasa software. The platform installation activities may include:
Defect Reporting. To comply with any defect reporting procedure which may be carried out by the Company.