OUT OF HOURS CONTACT Sample Clauses
The Out of Hours Contact clause defines the procedures and expectations for communication outside of standard business hours. It typically specifies who should be contacted in case of urgent matters that arise during evenings, weekends, or holidays, and may outline the preferred methods of contact, such as phone or email. This clause ensures that critical issues can be addressed promptly even when regular staff are unavailable, thereby minimizing disruptions and maintaining continuity of service.
OUT OF HOURS CONTACT. 18.1 The provisions of this clause replace the following clauses of the applicable Award:
(a) clause 22 (1) (k), clause 22 (6) and Schedule H – Part I – Out of Hours Contact of the
(b) clause 22 (5), and Schedule I – Part I – Out of Hours Contact of the Government Officers Salaries, Allowances and Conditions Award 1989.
18.2 The following terms shall have the following meanings. "Out of hours contact" shall include the following:
(a) (i) ‘Standby’ shall mean a written instruction or other authorised direction by the employer or a duly authorised officer to an employee to remain at the employee’s place of employment during any period outside the employee’s normal hours of duty, and to perform certain designated tasks periodically or on an impromptu basis. Such employee shall be provided with appropriate facilities for sleeping if attendance is overnight, and other personal needs, where practicable.
OUT OF HOURS CONTACT. 20.1 The following terms shall have the following meanings. "Out of hours contact" shall include the following:
(a) (i) ‘Standby’ shall mean a written instruction or other authorised direction by the employer or a duly authorised officer to an employee to remain at the employee’s place of employment during any period outside the employee’s normal hours of duty, and to perform certain designated tasks periodically or on an impromptu basis. Such employee shall be provided with appropriate facilities for sleeping if attendance is overnight, and other personal needs, where practicable.
OUT OF HOURS CONTACT. 26.1 The provisions of this clause replace clause 21(5) – Overtime and Schedule E – Part I – Out of Hours Contact of the Award.
26.2 The terms below have the following meanings. "out of hours contact" includes the following:
(a) (i) ‘standby’ means a written instruction or other authorised direction by the Employer or a duly authorised officer to an Employee to remain at the Employee’s place of employment during any period outside the Employee’s normal hours of duty, and to perform certain designated tasks periodically or on an impromptu basis. The Employee must be provided with appropriate facilities for sleeping if attendance is overnight, and other personal needs, where practicable.
OUT OF HOURS CONTACT. We have a dedicated out-of-hours team who are available to assist you with any communal emergencies out with our normal office hours. They will take details of any issue from you and will liaise with an appropriate contractor, on your behalf, to ensure attendance, and will keep you updated along the way. They will then update our office team first thing the next working morning, who will ensure that any follow up action is dealt with quickly. Tradesmen will only attend in the case of a true emergency affecting common areas, therefore you will be asked some questions when you call us, to determine whether contractors attendance is appropriate. A contractor attending out with normal working hours will incur increased call out rates, which will be charged to your property, therefore please only call in case of an emergency and when the matter cannot wait until our office reopens
OUT OF HOURS CONTACT. 27.1 For the purpose of this Clause:
27.1.1 On Call - shall mean a written instruction to an employee to remain at the employee’s residence or to otherwise be immediately contactable by telephone or paging system outside of the employee’s normal hours of duty in case of a call out requiring an immediate return to duty.
27.1.2 Availability - shall mean a written instruction to an employee to remain contactable, but not necessarily in immediate proximity to a telephone, outside the employee’s normal hours of duty and be available to respond and return to duty if necessary within 3 hours. “Availability” will not include situations in which employees carry paging devices, mobile telephones or make their telephone numbers available only in the event that they may be needed for casual contact or recall to work. Recall to work under such circumstances would constitute emergency duty in accordance with subclause 27.8 of this Clause.
27.2 An employee who is authorised by the Head, or by a duly authorised senior employee, to be on “out of hours contact” during that person’s period off duty shall be paid an allowance in accordance with the following formulae for each hour or part thereof that person is on “out of hours contact” On Call Level 4 minimum weekly rate x 1 x 18.75 37.5 100 Availability Level 4 minimum weekly rate x 1 x 18.75 x 50 37.5 100 100 Provided that payment in accordance with this subclause shall not be made with respect to any period for which payment is made in accordance with the provisions of Clause 28 –Shift Work – Conditions and Allowance of this Agreement when the employee is recalled to work.
27.3 Where an employee is required to be “on call” or “available” the University shall, if necessary, arrange for a telephone to be installed at the employee’s residence and shall pay connection, disconnection and rental charges involved. If the employee so required to be “on call” or “available” has a telephone already connected the University shall pay all rental charges. Provided that where the University supplies the employee with a mobile telephone the University is not required to pay any rental charges on the employee’s home telephone.
27.4 Where an employee rostered for “on call” or “availability” is recalled for duty during the period for which the employee is on “out of hours contact” then the employee shall receive payment of hours worked in accordance with subclause 27.2 of this Agreement. The “on call” or “availability” allowance prescribed...
OUT OF HOURS CONTACT. Where Western Health requires the Practitioner to be On Call, Western Health will provide a mobile telephone and meet such costs associated with the provision of a mobile phone for business purposes only.
OUT OF HOURS CONTACT. 30.1 For the purposes of this clause the following expressions shall have the following meanings:
OUT OF HOURS CONTACT. The provisions of this clause shall apply in lieu of clauses 3.2.1
OUT OF HOURS CONTACT. 16.1 The provisions of this clause replace clause 36 (1) (k) and 36
OUT OF HOURS CONTACT. An Employee is "on call" when instructed in writing to remain at the Employee's residence or otherwise to be immediately contactable by telephone or pager outside the Employee's normal hours of duty in case of a call out requiring an immediate return to duty. An Employee is required to remain "available", for the purpose of this clause, when instructed in writing to remain available and in a fit state, outside the Employee's normal hours of duty, for a recall to duty. An Employee required to remain available must remain contactable but is not required to remain at a particular place or within the immediate vicinity of a telephone or pager. An Employee who carries a pager or provides his or her telephone number to the University in the event that he or she may be needed for casual contact or recall is not required to remain available for the purpose of this clause. Except as agreed between the Administrative Head and the Employee, an Employee required to be on call or to remain available shall be paid the following hourly rate:
33.1. On call Level 4 (minimum) weekly rate x 1 x 18.75 37.5 100