Software Maintenance Service Sample Clauses
The SOFTWARE MAINTENANCE SERVICE clause defines the obligations and scope of services provided by a vendor to maintain and support software after its initial delivery. Typically, this clause outlines the types of maintenance covered, such as bug fixes, updates, and technical support, and may specify response times or service levels. Its core practical function is to ensure that the software remains functional, secure, and up-to-date, thereby minimizing downtime and addressing issues that may arise during the software's operational life.
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Software Maintenance Service. 8.1 Workaround for defects or vulnerabilities, patch software, products information and/or other technical inquiry services will be available subject to a maintenance contract to be purchased from Yokogawa sales/service offices or their agents (“Maintenance Agreement”), however, any maintenance service for the Third Party Software shall be subject to the terms and conditions provided by the Supplier.
8.2 Notwithstanding the foregoing 8.1, the Licensee confirms that concluding the Maintenance Agreement for a period of one (1) year from the Effective Date is necessarily, therefore Licensee shall enter into the Maintenance Agreement upon the execution of this Agreement and may receive certain maintenance service from Yokogawa sales/service offices or their agents.
Software Maintenance Service. During mutually agreed Maintenance Service periods, SPEEDGOAT shall provide service for the SPEEDGOAT Software as permitted by Swiss law: delivering subsequent releases of the software, if any; exerting reasonable efforts to both (a) provide, within a reasonable time, workarounds for any material programming errors in the current release of the SPEEDGOAT Software that are directly attributable to SPEEDGOAT, and (b) correct such errors in the next available release, provided you provide SPEEDGOAT with sufficient information to identify the errors (Maintenance Service). During this same paid Maintenance Service term, you shall also be entitled to receive technical support by phone and e- mail for the current release of the SPEEDGOAT Software. SPEEDGOAT has no obligation to provide Maintenance Service to you after the Initial Maintenance Period unless it is purchased by you in accordance with the agreement and as permitted by Swiss law.
Software Maintenance Service. 3.1. Beyond the regulations on quality and deficiency in § 6, S-PACT offers Software Maintenance Service specified hereunder.
3.2. During any paid Software Maintenance Service term, if applicable, S-PACT shall provide ser- vices for the Contract Software which consist of:
3.2.1. Exerting reasonable efforts to both (a) provide, within a reasonable time, worka- rounds for any material programming errors in the Contract Software that are directly attributable to S-PACT, and (b) correct such errors in the next available maintenance release, provided Licensee provides S-PACT with sufficient information to identify the errors.
3.2.2. Technical support for the Contract Software, which means assistance by telephone and electronic mail with the installation and/or use of the Contract Software, includ- ing all available bug fixes and patches, and their interaction with supported hardware and operating systems ("Platforms").
3.2.3. If applicable, two (2) service days in every twelve (12) months period for the re-valida- tion of the Analyzer App’s performance, including (a) minor adjustments of the Ana- lyzer App, if necessary, to meet the target specifications, (b) an upgrade of the Con- tract Software to the latest version, and (c) an optional visit at Licensee’s site (travel costs not included). Major adjustments of the Analyzer App (e.g., re-calibration or cal- ibration transfer) are not included and subject to a separate offer.
3.3. S-PACT reserves the option to discontinue, in whole or in part, and at any time, offering Soft- ware Maintenance Service and/or technical support for any Platform.
3.4. Software Maintenance Service is provided to registered end users only. For registration, li- censee shall communicate names of end users to S-PACT.
Software Maintenance Service. 3.1. S-PACT does not provide Software Maintenance Service for trial versions of the Contract Software.
Software Maintenance Service. Unless otherwise agreed by Supplier in writing, maintenance Service for Software shall only be available for (a) the version/generic that is current at the time that such Service is ordered, (b) the immediately preceding version/generic, and (c) a version/generic for which the term of warranty is still in effect. Ordering Company will be notified in writing six (6) months in advance of maintenance Service discontinuance for version/generics prior to the preceding version/generic.
Software Maintenance Service. During any paid Software Maintenance Service term, if applicable, AFRY shall provide Software Maintenance Service for the licensed Programs which consists of: delivering subsequent releases of the Programs, if any, that are not charged for separately; exerting reasonable efforts to both (a) provide, within a reasonable time, workarounds for any material programming errors in the current release of the Programs that are directly attributable to AFRY, and (b) correct such errors in the next available release, provided Licensee provides AFRY with sufficient information to identify the errors. During this same paid Software Maintenance Service term, Licensee shall also be entitled to receive technical support for the current release. Technical support means assistance by telephone, fax, and electronic mail with the installation and/or use of the then-current release of the licensed Programs, including all available bug fixes and patches, and their interaction with supported hardware and operating systems ("Platforms"). AFRY reserves the option to discontinue, in whole or in part, and at any time, offering Software Maintenance Service and/or technical support for any Program or Platform.
Software Maintenance Service. Software Maintenance Service provides access to Generally Available “GA” pay station software releases, device firmware maintenance updates, as well as the online services required to administer the pay station – Online Configuration Application and Remote Device Update. Access to T2 Docusign Envelope ID: DE668B0B-E744-452B-BCAE-3B6BA08E92C7 C Support for software related issues during business hours by Telephone and e-mail/ticket systems is also included with the Software Maintenance Service. Please see Pay Stations – Software and Hardware – Warranty and Support document for detailed information. While using the Software Maintenance Service the following details must be agreed to:
(a) New software features and bug fixes may be requested but are not guaranteed to be developed or added to a future software release. T2C is under no obligation to develop custom software.
(b) T2C will notify Customers when new software is available as GA status. Scheduling, downloading, on-site testing, stagging, and overall deployment of software to any pay stations(s) is the responsibility of the Customer.
(c) The Software Maintenance Service is required to access GA software releases, Online Configuration Application and Remote Device Update.
(d) Without the Software Maintenance Service existing pay station operation will not be limited but Customer will not have the tools available to make changes to pay station operation including but not limited to rates, screen messaging, graphics, hours of operation, adding new or updated hardware, and receiving pay station software updates.
(e) Use of the Software Maintenance Service does not permit the Customer to resell to any other entity or install the software on any system that T2C has not authorized.
(f) Software Maintenance Service cover only T2C GA approved software versions with an initial GA release date of no more than twelve (12) months old at time of contacting customer support for assistance.
(g) Hardware warranty support is not included with this service. See T2C Pay Station Warranty Services document for more details.
(h) Access to and support for T2C Iris are not included with the Software Maintenance Service.
(i) Software Maintenance Service is assigned to T2C products by serial number and cannot be transferred.
(j) The services listed below are not covered under the Software Maintenance Service and will be charged separately on a time and material basis at T2C’s then standard rates:
i. Installation / upgrade field ...
Software Maintenance Service. During any Software Maintenance Service term, Oxford Engineering and Software shall provide its customary Software Maintenance Service for the Programs. Software Maintenance Service consists of: delivering subsequent releases of the Programs, if any, that are not charged for separately; exerting reasonable efforts to both, a provide, within a reasonable time, workarounds for any material program- ming errors in the current release of the Programs that are directly at- tributable to Oxford Engineering and Software, and b correct such errors in subsequent releases, provided Licensee gives Oxford Engineering and Software sufficient information to identify the errors; and technical support for the current release. Technical support means assis- tance by telephone, web, and e-mail with the installation and/or use of the then-current release of the licensed Programs, including all available bug fixes and patches, and their interaction with supported hardware and operating systems (”Platforms”). Software Maintenance Service may in- clude additional administrative support services for the licensed Programs and Access to certain online features and services that may be made avail- able by Oxford Engineering and Software from time to time. Levels of support and services available may vary by License Offering. If Licensee’s Software Maintenance Service expires, Licensee must pay applicable fees to resume lapsed Software Maintenance Service. Oxford Engineering and Software reserves the option to discontinue, in whole or in part, and at any time, offering Software Maintenance Service and/or technical support for any Program, feature of a Program, or Platform or to refuse to provide Software Maintenance Service to a Licensee whom it reasonably believes is in breach of this Agreement.
Software Maintenance Service. 65 9.20 Notification of Discontinued Availability of Software..... 65 ARTICLE X -- ENGINEERING, INSTALLATION, MAINTENANCE AND OTHER MISCELLANEOUS SERVICES... 66 10.1 General............................................. 66 10.2 Warranty of Services Other Than Maintenance Services........................66
Software Maintenance Service. The correction of known or suspected errors, through the release of specific fixes, service packs or full software releases.