Solution Support Sample Clauses

The Solution Support clause defines the obligations and procedures for providing assistance and maintenance for a delivered product or service. Typically, it outlines the types of support available, such as technical help, troubleshooting, or updates, and may specify response times, support channels, and any limitations or exclusions. This clause ensures that users have access to necessary help after implementation, thereby minimizing downtime and addressing issues efficiently.
Solution Support. During the term of this Agreement, ▇▇▇▇▇▇▇▇▇▇.▇▇ may request through the contract change management process pursuant to Section 27 that Demandware provides additional solution support services in accordance with a respective Statement of Work.
View SourceView Similar (3)
Solution Support. You are solely responsible for providing meaningful customer support, technical support, and maintenance for your Solution in a timely and competent manner. You should make it easy for people to contact you.
View SourceView Similar (2)
Solution Support. During the License Term, Licensee is entitled to use the Company Support Portal and Web Site. Company will receive Licensee’s requests for support through the channels and during the hours described below in section “Support Channels” and “Business Hours”. Once Company has determined that the support request is covered by a valid Agreement, Company will respond to such support requests based in the manner described in section “Support Response Times and Severity Levels”, when a support request is made to obtain assistance with Errors in the Solution. Licensee may have up to four (4) support contacts for purposes of receiving Support. A support contact for this purpose is a single individual, named in advance, who is authorized to contact Company Technical Support to make use of the Solution’s Support Services. As used herein:
View SourceView Similar (2)
Solution Support. Each Bidder must address—at a minimum—the items above, as well as the requirements of Section 8, Performance and Quality, in fully describing here its proposed support program to demonstrate that its approach will provide solid, effective support for the users of the solution. DocuSign Envelope ID: 22B4BD01-58D9-4AB3-AC4F-AC67D3B96B81 DocuSign Envelope ID: 16287D28-3264-44F2-80BB-D4454384C31A DocuSign Envelope ID: 4CCD5CFA-F6B1-45E1-BC0F-C2E6C9AD484C
View SourceView Similar (2)
Solution Support. Solution Support extends support coverage to the configuration and customizations made to the Demandware application. Support of this customized layer is required in order to meet your ongoing business and integration changes over time. Solution Support compliments Demandware’s Product Support to provide complete application and platform coverage for a predictable budgeted cost. This level of service can be provided by a certified Partner of choice, or directly by Demandware Support Services. • The focus of Solution Support is on break-fix troubleshooting, problem diagnosis and repair, including storefront functionality, performance, integration and Business Manager configuration. • Log and manage all reported issues in case management system according to severity, priority and level of impact. • Diagnose and track problem Root Cause for each case reported and provide summary report upon request • Provide customer with web Self Service interface to log, track and report all case history • Troubleshoot issues and problems, including: • Replicating issues in dedicated support environment • Diagnosis of template, pipeline, and CSS, interface extensions, custom scripts and scheduled jobs • Analysis of application and server logs as needed • Patch release process Customer will have access to case logs and Solution Support balance via Customer Central. All support cases submitted to Demandware must be performed by Customer Designated Support Contacts. A Designated Support Contact is someone who has attended Demandware Product Training and has an understanding of the implementation and application. Customer may have up to 2 Designated Support Contacts. Upon review, certain cases may be determined to fall outside the scope and intent of Solution Support and require Client Services consulting. These items will be discussed with Customer and Demandware Client Services team and handled under a separate Statement of Work agreement. Some examples of non-covered issues: • Application redesign work • Application architectural changes • Enablement of new Demandware platform features
View SourceView Similar (2)
Solution Support. Blue Planet may make available for purchase Solution Support related to the Deliverable. Solution Support is provided for either an annual or multi-year periods (the “Solution Support Term”) as set forth on the applicable Quote. Unless You have purchased Solution Support, Blue Planet has no obligation to provide support to You for the Deliverables except for the limited support detailed in Section 9 Professional Services Warranty and Disclaimer. All support is non-refundable and non- cancelable. Solution Support shall commence upon completion of the project as defined in the SOW.
View Source
Solution Support. Solution Support extends support coverage to the configuration and customizations made to the Demandware application. Support of this customized layer is required in order to meet your ongoing business and integration changes over time. Solution Support compliments Demandware’s Product Support to provide complete application and platform coverage for a predictable budgeted cost. This level of service can be provided by a certified Partner of choice, or directly by Demandware Support Services. Support of the customer store application: • The focus of Solution Support is on break-fix troubleshooting, problem diagnosis and repair, including storefront functionality, performance, integration and Business Manager configuration. Application defect management and reporting: • Log and manage all reported issues in case management system according to severity, priority and level of impact. • Diagnose and track problem Root Cause for each case reported and provide summary report upon request • Provide customer with web Self Service interface to log, track and report all case history MASTER SUBSCRIPTION AGREEMENT Defect Resolution • Troubleshoot issues and problems, including: • Replicating issues in dedicated support environment • Diagnosis of template, pipeline, and CSS, interface extensions, custom scripts and scheduled jobs • Analysis of application and server logs as needed • Patch release process Assumptions and Limitations Customer will have access to case logs and Solution Support balance via Customer Central. All support cases submitted to Demandware must be performed by Customer Designated Support Contacts. A Designated Support Contact is someone who has attended Demandware Product Training and has an understanding of the implementation and application. Customer may have up to [**] Designated Support Contacts. Upon review, certain cases may be determined to fall outside the scope and intent of Solution Support and require Client Services consulting. These items will be discussed with Customer and Demandware Client Services team and handled under a separate Statement of Work agreement. Some examples of non-covered issues: • Application redesign work • Application architectural changes • Enablement of new Demandware platform features
View Source
Solution Support. Each Bidder must address—at a minimum—the items above, as well as the requirements of Section
View Source
Solution Support. Each Bidder must address—at a minimum—the items above, as well as the requirements of Section 8, Performance and Quality, in fully describing here its proposed support program to demonstrate that its approach will provide solid, effective support for the users of the solution. DocuSign Envelope ID: 22B4BD01-58D9-4AB3-AC4F-AC67D3B96B81 DocuSign Envelope ID: 16287D28-3264-44F2-80BB-D4454384C31A
View Source

Related to Solution Support

  • Production Support Each Software Subscription comes with Standard or Premium Production Support. Red Hat only provides Production Support for the Red Hat Products and does not provide any Production Support for any underlying infrastructure or for any third party products that may be running on any servers or virtual machines.

  • Litigation Support In the event and for so long as any Party actively is contesting or defending against any charge, complaint, action, suit, proceeding, hearing, investigation, claim, or demand in connection with (i) any transaction contemplated under this Agreement or (ii) any fact, situation, circumstance, status, condition, activity, practice, plan, occurrence, event, incident, action, failure to act, or transaction on or prior to the Closing Date involving the Seller, the other Party will cooperate with the contesting or defending Party and its counsel in the contest or defense, make available his or its personnel, and provide such testimony and access to its books and records as shall be necessary in connection with the contest or defense, all at the sole cost and expense of the contesting or defending Party (unless the contesting or defending Party is entitled to indemnification therefor under Section 7 below).

  • Information Supplied (i) None of the information supplied or to be supplied by PNU for inclusion or incorporation by reference in (A) the Form S-4 (as defined in Section 5.1) will, at the time the Form S-4 becomes effective under the Securities Act or at the time of any post-effective amendment thereto, contain any untrue statement of a material fact or omit to state any material fact required to be stated therein or necessary to make the statements therein not misleading and (B) the Joint Proxy Statement/Prospectus will, on the date it is first mailed to Monsanto stockholders or PNU stockholders or at the time of the Monsanto Stockholders Meeting or the PNU Stockholders Meeting (each as defined in Section 5.1), contain any untrue statement of a material fact or omit to state any material fact required to be stated therein or necessary in order to make the statements therein, in light of the circumstances under which they were made, not misleading. The Form S-4 and the Joint Proxy Statement/Prospectus will comply as to form in all material respects with the requirements of the Exchange Act and the Securities Act and the rules and regulations of the SEC thereunder. (ii) Notwithstanding the foregoing provisions of this Section 3.1(e), no representation or warranty is made by PNU with respect to statements made or incorporated by reference in the Form S-4 or the Joint Proxy Statement/Prospectus based on information supplied by Monsanto or Merger Sub for inclusion or incorporation by reference therein.

  • Information Supplementation Prior to the Commercial Operation Date, the Developer and Connecting Transmission Owner shall supplement their information submissions described above in this Article 24 with any and all “as-built” Large Generating Facility information or “as-tested” performance information that differs from the initial submissions or, alternatively, written confirmation that no such differences exist. The Developer shall conduct tests on the Large Generating Facility as required by Good Utility Practice such as an open circuit “step voltage” test on the Large Generating Facility to verify proper operation of the Large Generating Facility’s automatic voltage regulator. Unless otherwise agreed, the test conditions shall include: (1) Large Generating Facility at synchronous speed; (2) automatic voltage regulator on and in voltage control mode; and (3) a five percent change in Large Generating Facility terminal voltage initiated by a change in the voltage regulators reference voltage. Developer shall provide validated test recordings showing the responses of Large Generating Facility terminal and field voltages. In the event that direct recordings of these voltages is impractical, recordings of other voltages or currents that mirror the response of the Large Generating Facility’s terminal or field voltage are acceptable if information necessary to translate these alternate quantities to actual Large Generating Facility terminal or field voltages is provided. Large Generating Facility testing shall be conducted and results provided to the Connecting Transmission Owner and NYISO for each individual generating unit in a station. Subsequent to the Commercial Operation Date, the Developer shall provide Connecting Transmission Owner and NYISO any information changes due to equipment replacement, repair, or adjustment. Connecting Transmission Owner shall provide the Developer and NYISO any information changes due to equipment replacement, repair or adjustment in the directly connected substation or any adjacent Connecting Transmission Owner substation that may affect the Developer Attachment Facilities equipment ratings, protection or operating requirements. The Developer and Connecting Transmission Owner shall provide such information no later than thirty (30) Calendar Days after the date of the equipment replacement, repair or adjustment.

  • Listing Information Supply CBB shall provide to Verizon on a regularly scheduled basis, at no charge, and in a format required by Verizon or by a mutually agreed upon industry standard (e.g., Ordering and Billing Forum developed) all Listing Information and the service address for each CBB Customer whose service address location falls within the geographic area covered by the relevant Verizon directory. CBB shall also provide to Verizon on a daily basis: (a) information showing CBB Customers who have disconnected or terminated their service with CBB; and (b) delivery information for each non-listed or non-published CBB Customer to enable Verizon to perform its directory distribution responsibilities. Verizon shall promptly provide to CBB (normally within forty-eight (48) hours of receipt by Verizon, excluding non-business days) a query on any listing that is not acceptable.