MARKETING AND CUSTOMER SERVICE Clause Samples

MARKETING AND CUSTOMER SERVICE. 1. Describe the marketing assistance that will be provided, if any. 2. Describe the potential for advertising, including a list of locations on bicycles and equipment that can accommodate customized messaging provided by the City and NAU. 3. Describe the type of customer service support that will be provided to users as well as to the City and NAU. A system that provides 24/7 customer service is preferred. 4. Describe the website that will be provided, if any. Include the services and information that will be provided on the website (i.e. membership sign-ups, safety recommendations, system map, etc.).

MARKETING AND CUSTOMER SERVICE. The Parties agree that with respect to the Purpose : - UBI SOFT shall not be responsible nor liable for, as of the Effective Date, the marketing and customer service. All marketing expenses incurred by UBI SOFT on the Sub-Distribution Products prior to the Effective Date shall be reimbursed by BAM pursuant to the terms of Clause 10 of the Agreement.

MARKETING AND CUSTOMER SERVICE. 10.1 Upon production release of the web site, DAGM will loan NEWCO $500,000 to be used for marketing, to be spent in NEWCO’s sole discretion (“Marketing Expenses”). DAGM will have the right to draw back its out of pocket Marketing Expenses prior to any shareholders dividend distribution. 10.2 Following launch of the fully commercial and functional NEWCO’s web site, DAGM will at its sole cost and expense provide sales solicitation support and customer service support to NEWCO including assisting in the referral service itself until the system is fully automated, or NEWCO is profitable according to GAAP standards, whichever is earlier.

MARKETING AND CUSTOMER SERVICE. Respond to inquiries from members regarding the status of their membership. Support Retention efforts including follow-up with non-renewing members during the renewal cycle and member with bank or credit card draft issues. Implement new member onboarding and engagement programs, including distribution of welcome emails or other materials to new members, as requested. Support recruitment efforts including responding to membership information requests from prospective members and maintaining a list of former and prospective members. Conduct member satisfaction and needs assessment surveys, as requested, to support marketing and program development efforts. Proactively market CLIENT membership to prospective and former members, including assisting with scheduling agency presentations. Maintain CLIENT’s financial records using the accrual basis of accounting. Process accounts payable, including weekly check creation and issuing forms 1099 to vendors, adhering to mutually agreed upon procedures for expense authorization and check generation. Collect revenues for sales efforts, meetings, dues from the national office and other income-producing activities, depositing monies in a bank account designated by the CLIENT on at least a weekly basis. Maintain asset and liability accounts, including monthly account reconciliation, recording of prepaid expenses, deferred revenue, depreciation, investment income, and other similar tasks. Reconcile cash accounts on a monthly basis. Issue financial statements on a monthly basis, including detailed transaction reports for the treasurer, as requested. Administer state IFAPAC funds, file necessary reports with the state and work with the IFAPAC board of directors in the collection and distribution of these funds. Adhere to agreed-upon internal control procedures to safeguard CLIENT funds and assets. Assist with development and, upon approval of the board of directors, manage the CLIENT’s annual budget. As required, provide information for internal audits, or alternatively, coordinate the annual audit or review of the CLIENT financial records. Coordinate the selection of an outside accounting firm to file the CLIENT annual tax returns and provide that firm with requested information necessary to prepare and file the CLIENT annual tax returns. If the CLIENT is eligible for a 990N postcard filing, NAIFA will file on CLIENT’s behalf. NAIFA will provide logistical, registration, administrative and onsite support (as requested) for c...

MARKETING AND CUSTOMER SERVICE. (a) Obligations of Cingular. Cingular shall act in all respects on its own account, and shall be solely responsible for any credit verification, deposits, billing, collection, consolidation, rebilling, customer billing complaints, toll calls, bad debts and fraudulent use by any Subscriber of any Number assigned to or held by Cingular.

MARKETING AND CUSTOMER SERVICE. The Operator will handle the majority of customer outreach and engagement activities for the Program and approve any Program Contractor marketing to ensure clear communication with potential Customers, provide accurate information, and facilitate installation of Improvements. The purpose of the Operator’s engagement with Customers is to ultimately secure signed Participant Agreements and completed projects. BayREN and Partner Utility marketing and outreach activities are intended to drive customers to express interest as warm leads (“Customer Interest”) for Operator engagement. Operator is also allowed and encouraged to use RCPA- approved strategies to develop its own leads from Partner Utility provided Eligible Customer and High User lists. Operator staff will field all Customer Interest inquiries, responding within at least one business day; resolve issues in a timely and professional manner; and be available by phone and email. The Operator will:  Maintain branding and styling guidelines and approve marketing materials in accordance with the Program’s branding and style protocols and guidelines to ensure brand and style consistency.  Support implementation of any public marketing campaigns including work with BayREN and its consultants and partners to define goals, identify outreach channels, and implement marketing activities as approved.  Respond to all contractor inquiries about the Program. Depending on Contractor interest, the Operator may send the Contractor a Program brochure and FAQ or schedule another call.  Complete CRM record for all contractor inquiries.  Perform Customer Intake by responding to all Customer Interest inquiries about the Program. Explain benefits of Program. Depending on Customer interest, the Operator may send the Customer a Program brochure and FAQ or schedule another call. For Customers interested in proceeding with Program, confirm with customer the name of the customer of record and property owner if different and best point of contact.  Complete CRM record of Customer Intake for all interested Customers.  Use bi-annual Customer lists provided by Partner Utilities and follow up communications with Utilities as necessary to verify Customers are eligible for the Program and assign a Program Contractor or provide them a list of Program Contractors as requested.  Support the designing of Participant satisfaction surveys and issuing surveys to participants as requested by the Partner Utility or RCPA (survey needs may ...