SUPPORT AND SUBSCRIPTION SERVICES Clause Samples
The SUPPORT AND SUBSCRIPTION SERVICES clause defines the terms under which a provider delivers ongoing technical assistance and access to software updates or features to the customer. Typically, this clause outlines the scope of support (such as help desk availability, response times, and issue resolution procedures) and details the subscription model, including renewal terms and any included upgrades. Its core function is to ensure that customers receive reliable support and continued service improvements, thereby minimizing downtime and clarifying expectations for both parties.
SUPPORT AND SUBSCRIPTION SERVICES. Except as expressly specified in the Product Guide, VMware does not provide any support or subscription services for the Software under this ▇▇▇▇. You have no rights to any updates, upgrades or extensions or enhancements to the Software developed by VMware unless you separately purchase VMware support or subscription services. These support or subscription services are subject to the Support Services Terms.
SUPPORT AND SUBSCRIPTION SERVICES. Atomicorp will provide email support services under this ▇▇▇▇. Extended support services may be negotiated with Atomicorp directly. Email support is available between the hours of 9am and 5pm EST Monday-Friday, excluding US Federal holidays. If you use spam filtering, please ensure that you allow ▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇.▇▇▇ to enable us to respond to your support requests. It is your responsibility to ensure that this is allowed. By agreeing to this ▇▇▇▇ you are accepting full risk and responsibility for communication from our support organization, and lose any any all rights of rebuke therein. This ▇▇▇▇ does not give you any rights to any updates or upgrades to the Software or to any extensions or enhancements to the Software developed by Atomicorp outside of the Atomic Secured Linux subscription period in the future. If you have purchased Atomicorp support and subscription services with the Software, these services are provided to you under the Support Contract Terms and Conditions posted on Atomicorp's Web site at ▇▇▇▇://▇▇▇.▇▇▇▇▇▇▇▇▇.▇▇▇/support/ and by accepting the terms of this ▇▇▇▇ you are accepting these Support Contract Terms and Conditions. Any supplemental software code or related materials that Atomicorp provides to you as part of any support and subscription services are to be considered part of the Software and are subject to the terms and conditions of this ▇▇▇▇. Atomicorp may use any technical information you provide to Atomicorp for any Atomicorp business purposes without restriction, including for product support and development. Atomicorp will not use information in a form that personally identifies you.
SUPPORT AND SUBSCRIPTION SERVICES. II.1. Support
SUPPORT AND SUBSCRIPTION SERVICES. “SnS”) Renewal Discounts: Distributor is authorized to resell renewals of VMware SnS. Notwithstanding anything to the contrary in the [***], Distributor’s discount for resale of renewal of SnS shall be [***] percent.
SUPPORT AND SUBSCRIPTION SERVICES. Provided End User has an active and fully paid contract for Support, Imperva will provide Support in accordance with its standard Support terms then in effect. Provided End User has an active and fully paid contract for Subscription Services, Imperva will provide such services in accordance with its standard Service Level Agreement (SLA) then in effect.
SUPPORT AND SUBSCRIPTION SERVICES. 6.1 Conor does not provide any support or subscription services for the Software under this ▇▇▇▇. You have no rights to any updates, upgrades or extensions or enhancements to the Software developed by Conor unless you separately purchase Conor software update subscription services.
6.2 Conor does not allow access to the ▇.▇▇▇▇▇▇▇▇ Application Development services or the Dynamic Integration Package development services that interact with the ▇.▇▇▇▇▇▇▇▇ platform Micro Services Layer and Telco core protocol stacks to You or any 3rd Parties. This is a proprietary to Conor and only certified ▇.▇▇▇▇▇▇▇▇ Developers and Partners are allowed access to the Application Development services. Certified Developers and Partners can only make changes to the deployed ▇.▇▇▇▇▇▇▇▇ production applications under a valid Application development subscription services license. You can separately purchase the Application development subscription services from Conor.
SUPPORT AND SUBSCRIPTION SERVICES. Except as expressly specified in the Product Guide, Kasm Technologies does not provide any support or subscription services for the Software under this ▇▇▇▇. You have no rights to any updates, upgrades or extensions or enhancements to the Software developed by Kasm Technologies unless you separately purchase Kasm Technologies support or subscription services. These support or subscription services are subject to the Support Services Terms.
SUPPORT AND SUBSCRIPTION SERVICES. When applicable, and subject to the terms of this Agreement, we will provide support for the Service Offering in accordance with the terms specified in the applicable Support Policy. We will not provide support to any end users of Your Content.
SUPPORT AND SUBSCRIPTION SERVICES. Except as expressly specified in the Support Services Terms, Binalyze does not provide any support or subscription services for the Software under this ▇▇▇▇. You have no rights to any updates, upgrades or extensions or enhancements to the Software developed by Binalyze unless you separately purchase Binalyze support or subscription services. These support or subscription services are subject to the Support Services Terms.
SUPPORT AND SUBSCRIPTION SERVICES. Except as expressly specified in the Product Guide, Digital Fuel does not provide any support or subscription services for the Software under this Agreement. Licensee has no rights to any updates, upgrades or extensions or enhancements to the Software developed by Digital Fuel unless Licensee separately purchases Digital Fuel support or subscription services. These support or subscription services are subject to the Support Services Terms.