Support and Training Sample Clauses
The Support and Training clause outlines the obligations of one party, typically a service provider or vendor, to offer assistance and instructional resources to the other party regarding the use of a product or service. This may include providing help desk support, troubleshooting, user manuals, or scheduled training sessions for staff. By clearly defining the scope and nature of support and training, this clause ensures that users can effectively utilize the product or service and helps prevent misunderstandings about the level of assistance available.
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Support and Training. For the period starting on the Effective Date -------------------- and continuing for a period no less that five (5) years from the Effective Date and for so long thereafter as NetFRAME provides comparable services to any of its customers, NetFRAME will provide to Micron, for no additional consideration (except for reimbursement of travel and lodging expenses, as necessary, and as otherwise noted in this Section 5.2), the following maintenance: (a) full-time access to NetFRAME's "hot-line" for inquiries from Micron relating to the NetFRAME Technology; (b) training in accordance with NetFRAME's standard training policies and procedures (such training to be provided at NetFRAME's standard hourly rate therefor to the extent the hours of training time so provided in any calendar month exceed an aggregate of ten (10) hours); and;
Support and Training. 1. Service Provider must provide technical support via online helpdesk and toll-free phone number, at minimum during Business Hours (Monday through Friday from 8:00 a.m. to 6:00 p.m. Eastern Time), and 24x7x365 if required by Customer and requested prior to contract execution.
2. Service Provider must make training available online to users.
3. All support and training shall be provided at no additional cost to Customer, except for customized support and training expressly requested by Customer.
Support and Training. 6.1. Support, maintenance and training respecting the Software and Services will be provided in accordance with WrightPlan’s standard policies found on WrightPlan’s website, as updated from time to time, and shall be subject to Your payment of the fees (if any) set forth in such policies. Failure to pay such fees will result in WrightPlan declining to perform such support, maintenance and training. Any additional support and training must be subject to a written agreement between You and WrightPlan, which may include additional fees. Without limiting the foregoing, You acknowledge that WrightPlan may decline to provide support and maintenance for any Software and Services if You have previously failed or declined to update the Software and Services offered by WrightPlan to the current version of Software and Services offered by WrightPlan, and may also suspend the provision of support and maintenance where You have failed to pay the applicable fees for such support and maintenance in a timely manner.
Support and Training. Blancco’s policy for providing support in relation to the Software shall be available at ▇▇▇▇▇://▇▇▇▇▇▇▇.▇▇▇▇▇▇▇.▇▇▇/ or such other website address as may be notified to Licensee from time to time (“Support Services” and the policy “Support Services Policy”). Blancco will provide the Licensee with the Support Services during the normal business hours in accordance with the support plan purchased by the Licensee and the Support Services Policy in effect at the time of the Support Services. Blancco may amend the Support Services Policy in its sole and absolute discretion from time to time.
Support and Training. CP shall provide adequate support and training to its staff with respect to the marketing and promotion of the Services and its solicitation of its customers.
Support and Training. 10.1 Reseller shall be solely responsible for providing first level help desk support to End Users.
10.2 CSC will provide Platinum level Support Services to Reseller for its internal use of the Licensed Software.
10.3 In accordance with the applicable executed Maintenance and Support Order, CSC shall provide the following Support Services to Reseller:
(a) second and third level help desk support to designated Reseller technical personnel, and
(b) maintenance releases.
10.4 CSC shall provide:
(a) training to Reseller’s personnel as generally provided to resellers of CSC Agility Platform for the Selling and marketing of the Licensed Software by Reseller to End Users. CSC will be responsible for travelling expenses only if incurred by CSC’s personnel for purposes of such training. All other training costs and expenses, including the costs of making the necessary facilities and equipment available and travelling expenses of Reseller’s personnel shall be borne by Reseller; and
(b) access to the Documentation and marketing materials to be used by Reseller for purposes of Selling and marketing the Licensed Software to End Users in accordance with the terms of this Agreement,
10.5 In the event that Reseller fails to perform its support obligations to End Users as set forth in this Agreement and the executed CSC Agility Platform Maintenance and Support Orders, CSC shall have the right, but not the obligation, to provide support directly to End Users to the extent that Reseller’s failure affects the performance of CSC’s obligations under this Agreement. In such case, CSC may charge Reseller CSC’s then-current standard fees for such support.
Support and Training. Upon request, ALRT shall make available to PARI (at such time and place as agreed to by the parties) one or more suitably qualified employees of ALRT for training PARI employees in matters relating to the Software, including without limitation installation, support and operation with Products. The duration, location, and other aspects of the training, as well as the number of PARI employees to be trained, shall be determined by mutual agreement.
Support and Training. Trafford has a responsibility to provide ongoing support and training to carers although individual needs may vary. Your support worker (Supervising Social Worker) from the Family Placement Team and/or the Social Workers for the child are likely to be the main source of ongoing support and you should receive a visit from them at least once every 3 months, this may increase if more support is required. You will be invited to attend monthly support group meetings and following approval you are expected to attend training in line with the requirements of the payments for skills scheme Training needs will be one of the matters discussed at the annual review and you will be expected to make use of further training relevant to your particular fostering task. Those carers who attend the required on-going training will progress to the next pay band. Carers on Band will need to continue to with their training in line with what has been agreed with their supervising social worker and the requirements of the payments for skills scheme.
Support and Training. Qualtrics will provide online tutorials, phone support and respond to e-mails during normal business hours. Qualtrics will provide a U.S. toll free number that may be used for contacting Qualtrics regarding support issues. As each survey project tends to be uniquely structured the majority of training will occur through telephone and e-mail support. Quarterly training calls may also be scheduled by the Qualtrics Account Manager to discuss and/or demonstrate new features that have been made available by Qualtrics.
Support and Training. With the assistance of HYLAND, as hereinabove provided, ITI shall provide to its Customers installation, training and ongoing support for use of the Products, including, without limitation, providing Customers with all updates and enhancements provide by HYLAND.