Transactions for unexpected Sample Clauses

The 'Transactions for unexpected' clause defines how parties will handle transactions that arise due to unforeseen circumstances not originally contemplated in the agreement. Typically, this clause outlines procedures for identifying, documenting, and approving such transactions, and may specify thresholds or conditions under which they are permitted. Its core function is to provide a structured approach for managing unexpected events, ensuring that both parties have clarity and a process to follow, thereby reducing disputes and maintaining operational continuity.
Transactions for unexpected amounts If you make a purchase within the UK or the EEA and you have been charged more than you were expecting, we may refund the amount of the purchase (including any interest paid because of this). We’ll only refund the purchase if: • you didn't know exactly how much you were going to be charged when you approved the payment (for example, when using your card to check-in at a hotel); • you ask for the refund within 8 weeks from the date of the statement on which the purchase appears; • you give us all the information we reasonably ask for. We may provide any information you share with us (including personal information) to third parties investigating your claim. We'll let you know the outcome of our investigation within 10 business days of us receiving the information we ask for from you. We’ll make the refund or tell you why we've refused your claim. You're not entitled to a refund if: • you or a supplementary cardmember gave consent for a transaction directly to us; • at least four weeks before the transaction was made, you were given information about the transaction (or it was made available to you) by us or the retailer (for example, at the time you placed an order the exact amount of the purchase was unknown, but it was later confirmed to you at least four weeks before your card was charged). Incorrect balance/money transfers We’ll refund the amount of a balance/money transfer and any interest, fees or charges we charge you as a result without undue delay if you instruct us to make a transfer and it is incorrectly made or it never arrives. If you give us the wrong details for a balance/money transfer or we can show that the bank we made the payment to did receive it, we won’t have to give you a refund, but we'll help you to recover the money (we may charge a fee to cover our costs). Theft, loss or misuse of the card or account You and supplementary cardmembers must: • sign the card and keep it safe and secure (including using device passcodes, biometric data or other security details where applicable); • not let others use the account or card; • regularly check you still have the card; • not give your card number to anyone else, other than us or a TPP if it's necessary to share the number so you can use the TPP’s services, or if using it for a transaction. We’ll never call you and ask for your full card number; • not give your physical card to anyone else except when you need to present your card to pay for goods or services. We’ll never ask for yo...
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