Base Service Sample Clauses

Base Service. AddressBook

Base Service. Service Provider will provide required infrastructure to provide desktop telephony services to facilities that are dedicated (locations that house only one company) and shared (locations that will house both Leidos and SAIC) between New SAIC and Leidos and manage vendors associated with delivering the services (e.g., telecom provider, on-site technicians, handsets) • Desktop telephone model will vary depending on the type of telephone system installed at the location and any security requirements that may dictate specific phone models and availability • Service Provider will provide voice mail service to all active lines associated with the Service Recipient • Service Provider will provide access for local, long-distance, and international calling, and manage billing (call accounting) for these services with the associated vendors. • Service Provider shall be responsible for identifying and segregating the charges associated with the Recipient for ongoing billing under the Agreement • Service Provider will provide internal operator and directory services for all locations • Key Service Provider personnel are ▇▇▇ ▇▇▇▇▇▇ and ▇▇▇▇ ▇▇▇▇▇▇▇▇. Should these personnel become unavailable, alternate individuals would be named. The following services are not within the scope of the Service and Service Provider shall not provide any of the following as part of the Service: • Helpdesk support (Level 1) associated with the Services. It is expected that New SAIC and Leidos will establish separate agreements for helpdesk support service. • Ad-hoc support and support for projects outside of normal operations. • Audio and web conferencing facilities. These facilities will be fully separated at the Distribution Date. • Mobile phone and data devices (hot spots) assets, which will be separated at the Distribution Date and any future purchases for Service Recipient shall be the responsibility of Service Recipient • Mobile device management including service contracts with carriers, which will be separated by the Distribution Date. Desktop telephony support for BU sites not managed by ITS Telecommunications Assumptions:

Base Service. Type of activity / service Description

Base Service. Specific description of Service to be provided includes: • Obligations of Service Provider – Service provider shall be responsible for: • payment of claims for the self-insured medical and dental plans (administered by Aetna & Anthem), payment of monthly service fees, payment of runout claims (claims incurred prior to January 1, 2014 but processed after January 1, 2014), • payment of claims and fees for the self-insured pharmacy plan (ESI) and coordination of year-end rebates as needed, • payment of premiums to the fully-insured carriers (CIGNA for life, AD&D, LTD) and to AON ▇▇▇▇▇▇ (CIGNA Int’l medical & dental plans, Dominion Dental plan, HMSA, Kaiser, VSP), • payment of administrative fees to vendors for other services (Budco, Conexis, Health Advocate, Staywell, and HDMS), • administration/management as required through the Leidos VEBA, preparation & filing of 5500 & Schedule A for the 2013 plan year, and preparation & filing of any other required documents, • timely invoicing to Service Recipient for services provided and costs of benefits programs, and • continued employment of employees on short-term disability at the Distribution Date (CA only or all states, as determined) and payment of benefits to employees (CA SDI, VSDI, DSL – as appropriate) and notification/coordination with Service Recipient as employees are released to return to work to effect an orderly transition from Leidos to New SAIC. • Obligations of Service Recipient – Service Recipient shall be responsible to: • provide requested information/confirmation to Service Provider in order for Service Provider to fulfill its obligations and ensure accuracy in premium payments and accounting, • fund or reimburse Service Provider for payments made on behalf of Service Recipient to providers and recipients within 30 days, and • coordinate with Service Provider to ensure orderly transition of employees released to return to work from disability from Leidos to New SAIC. • Key functions—which will require regular interface/coordination—include Benefits (Total Rewards/HR), Treasury (Finance), Shared Services (SSC/HR) and Benefits Accounting (SSC/Finance). • Service Provider’s deliverables include monthly documentation of timely payment of claims and fees/premiums, reporting requirements include the provision of monthly total claims paid. • All documentation will be delivered via email. • Service Provider will provide ad hoc reporting as requested by Service Recipient. • Service Provider will provid...

Base Service. Certificate

Base Service. Service Provider shall provide shared computing, storage, and intra networking infrastructure assets. • Service Provider (leveraging third party services) will be responsible for maintenance and administration of existing contract with the data center service provider (Cyrus One), for lease of the facility at the locations set forth below and support services related to physical provisioning of racks, servers, storage and other equipment required for business operations of the data center hosting facility. • Service Provider shall support standard or customized procedures for responding to Service Recipient’s audit requirements. Audit requirements will remain consistent with SOX, ISO-27001 procedures already existing six months prior to Distribution Date. • Service Provider will make office space / seating available at the data center hosting facility location(s) set forth below to house any data center operation staff reasonably required by Service Recipient to be located on site. • Service Provider will be responsible to maintain physical site security capabilities to protect assets within the data center hosting facility locations specified below. • Service Provider will provide a primary and DR Tier IV Data Center facility hosting environment as designed 6 months prior to the Distribution Agreement. Assumptions:

Base Service. Service Provider will provide co-located hosting services at Oak Ridge, TN facility with support for Windows, Linux, Solaris and VMware. • Service Provider will provide necessary infrastructure for secure application data storage at the facility. • Service Provider will provide remote monitoring services for performance, application, database monitoring and overall performance reporting. • Service Provider will manage security for the facility in accordance with standards (e.g. SG-3, G-10) established prior to Distribution Date. • Service Provider will provide reliable network connectivity to the location from Service Recipient facilities. • Service Provider will provide 24X7 support to support incident response and resolution. • Service Provider will support scheduled and ad-hoc data backup and system restore activities related to ongoing operations as well as business continuity situations. • Service Provider will perform basic monitoring, troubleshooting of servers, operating systems and applications. • Service Provider will support routine maintenance activities on server environments. • Service Provider will support planning activities related to server/virtual environments that host enterprise applications. • Service Provider will handle required communications with internal/external stakeholders (customers, team members and vendors) to notify / resolve issues • Key Service Provider personnel are ▇▇▇▇ ▇▇▇▇▇ and ▇▇▇▇▇▇▇ ▇▇▇▇▇▇. Responsibility for help desk services related to these services is not part of the Service and is expected to be handled as part of a separate commercial agreement between the Service Provider and the Service Recipient (i.e. separate agreement with ISMC).

Base Service. In general, alarm monitoring consists of alarm signal recognition via the automated system(s) located in Service Provider’s SOC (security operations center) or backup method by the SOC officer; alarm signal assessment; review of applicable instructions; appropriate notification per instructions; annotation/documentation of actions, findings, etc. in the system or on hardcopy; and additional support/coordination actions as may be required. With respect to the categorization of the alarms (classified, unclassified), the following apply:

Base Service. Service Provider will provide devices and services to provide Mobility Services for Service Recipient’s employees and manage vendors associated with delivering the services (e.g., telecom service providers, on-site technicians, handsets). • Mobile Device model will vary depending on the type of system offered by the Service Provider and specific requirements that may dictate specific models and availability • Service Provider will manage a third party Telecom Expense Management partner (Tangoe) support as it relates to Mobility Services. • Service Provider will manage Blackberry support as it relates to Mobility Services Blackberry provides to Service Recipient. • Service Provider will provide access for international calling, if required, and manage billing (call accounting) for these services with the associated vendors. • Key Service Provider personnel are ▇▇▇ ▇▇▇▇▇▇ and ▇▇▇▇▇▇▇ ▇▇▇▇ ▇▇▇▇▇. If these personnel become unavailable, alternate individuals will be named by Service Provider.