Cooperation of the Customer Sample Clauses
The Cooperation of the Customer clause requires the customer to actively assist and provide necessary support to the service provider during the performance of contractual obligations. This may include supplying information, granting access to facilities, or making timely decisions needed for the provider to fulfill their duties. By clearly outlining the customer's responsibilities, this clause helps prevent delays and misunderstandings, ensuring that the project or service can proceed efficiently and as planned.
Cooperation of the Customer. 8.1 The Customer shall always furnish AET Europe in a timely manner with all data, information, hardware, facilities materials and cooperation that are useful and necessary to execute the Agreement properly and provide full cooperation. If the Customer utilizes its own employees in cooperating in the execution of the Agreement, these employees shall possess the necessary know-how, experience, training and abilities.
8.2 Customer represents and warrants to AET Europe that the hardware, including servers, software, connections or other facilities used in connection with the Software, Products or the Services meet all required technical specifications to enable the correct functioning of the Software, Products and/or Services. Customer shall bear the risk of selecting, using and applying in its organization the hardware, software, (internet) connections and other facilities necessary for the proper use of the Products, Software and Service and shall also be responsible for the monitoring and security procedures and proper system management. AET Europe shall never be liable for damage or expenses due to (transmission) errors, malfunctions or the non-availability of these facilities, unless the Customer proves that this damage or these expenses resulted from intentional acts or omissions or gross negligence on the part of AET Europe or its managers.
8.3 If the Customer does not provide AET Europe with the data, equipment, software or other cooperation necessary to execute the Agreement, or does not provide this in a timely manner or in accordance with the agreements made, or if the Customer otherwise does not fulfill its obligations, AET Europe shall be entitled to suspend execution of the Agreement in whole or in part, and it shall be entitled to charge the ensuing expenses in accordance with its usual rates, all of this without prejudice to AET Europe 's right to exercise any other legal right.
8.4 In the event that employees of AET Europe perform work on the premises of Customer, Customer shall provide appropriate working conditions, access to all necessary facilities including but not limited to computer and telecommunication facilities and qualified personnel as may be reasonably requested by AET Europe. All facilities shall comply with all applicable statutory and other requirements and provisions concerning working conditions. The Customer shall indemnify AET Europe against claims by third parties, including the AET Europe 's employees, who, in executing...
Cooperation of the Customer. In case the Customer experiences conditions that result in dissatisfaction about the ser- vices or other non-conformities to the agreed standards, it is imperative that these concerns are identified and brought to the attention of PTV without any delay in order to allow both parties to find a mutually acceptable resolution and to keep communicating about the re- spective expectations. The Customer shall cooperate free of charge and with reasonable promptness to the Maintenance and Support Services. The Customer shall in particular be attentive to the following tasks: • Observe, describe and document the circumstances of any Error, which includes the collection of supporting evidence such as screenshots, log details, error messages; • Ensure that the Product and Service Error qualify respectively for Product Support and Service Availability, with respect to the list of exclusions mentioned below; • Submit a Ticket via the Helpdesk Portal under ▇▇▇▇▇://▇▇▇▇▇▇▇▇.▇▇▇▇▇▇▇▇.▇▇▇/; • Appoint a contact person to provide necessary information and with the authority to take or bring about decisions without undue delay; • Provide reasonable support in the analysis, handling and rectification of Errors; • Provide as necessary free of charge and secure remote access to its servers or appli- cations; • Implement Workarounds and Permanent Solutions or Updates provided, and follow any specific instructions provided by PTV or the Third-Party Distributor.
Cooperation of the Customer. 9.1 The Customer is obligated to provide UBIRCH with the best possible and fullest possible support in the provision of the contractual services. This obligation shall include, in particular, the timely provision of any information, documents, and content required or requested by UBIRCH, in particular for the customization and/or setup of the UBIRCH Services for the Customer.
9.2 Upon conclusion of the contract, the Customer shall bindingly designate at least one contact person for UBIRCH or deposit a contact person in the Customer's account who is authorized and able to make all decisions pending within the framework of the execution of the contract and to communicate them to UBIRCH.
Cooperation of the Customer. 6.1 Customer shall provide UMH with reasonable assistance in processing a reported Error and fully disclose any system changes or other information known to Customer that may have affected the Software.
6.2 Customer shall designate at least one qualified employee who shall be available to UMH as a contact person for Customer.
Cooperation of the Customer. 1.) The customer is require to inform us without delay about concerns with regard to the intended method of performance, preliminary work by its subcontractors or discrepancies when reviewing the drawings, as applicable, including an indication of the grounds.
2.) The customer will support installation staff during installation work at its own expense.
3.) It will take the measures required to ensure the safety of staff and material on-site and inform the installation staff and/or the installation supervisor about special safety regulations. It will inform us about violations of such safety regulations committed by the installation staff.
Cooperation of the Customer. (a) The Customer agrees to notify Cloudion promptly following the discovery of any Bug. Further, upon discovery of a Bug, the Customer agrees, if requested by Cloudion, to submit to Cloudion a listing of output and any other data that Cloudion may require in order to reproduce the Bug and the operating conditions under which the Bug occurred or was discovered.
(b) The customer agrees to provide sufficient content materials in order to prevent the Software result in delay.
Cooperation of the Customer. (1) The customer shall report errors via the ticket system provided by ATIX. The customer shall fill in all M A N D A T O R Y F I E L D S I N T thHe coEnditions T I C K E under which the error occurs, symptoms and effects of the error) and a proposal for the classification of the error into a level according to ▇▇▇▇▇▇ ▇▇▇.2.
(2) The customer shall ensure all technical requirements necessary for ATIX to provide the services are fulfilled .
(3) The customer will appoint a qualified employee who is available as contact person of ATIX and who is authorized to make the decisions necessary for the execution of the contract.
Cooperation of the Customer. The Customer agrees to notify ▇▇▇▇▇▇▇ promptly following the discovery of any Error. Further, upon discovery of an Error, the Customer agrees, if requested by Arxscan, to submit to Arxscan a listing of output and any other data that Arxscan may require in order to reproduce the Error and the operating conditions under which the Error occurred or was discovered.
Cooperation of the Customer. The customer shall adequately support the successful creation of the development result in each phase by active cooperation. In particular, the customer shall provide the information and data from the sphere of the customer necessary for the proper product ion of the development result in due time and, if necessary, allow employees of ATIX reasonable access to its business premises during its business hours.
Cooperation of the Customer. The Customer will without delay (i) provide Ventiv notice of any claim or cause of action, (ii) provide reasonable assistance to enable Ventiv to defend the action or claim hereunder; and (iii) allow Ventiv to control the defence and all related settlement negotiations; provided that Ventiv may not settle any claim that results in the Customer's liability; Ventiv will consult with the Customer during any settlement discussions, if possible.