Contract Management and Monitoring Sample Clauses

Contract Management and Monitoring. The key personnel involved in the management of this Framework Agreement and subsequent Call-Off Contracts will be as follows: • Authority Service/Contract Manager: This role will be undertaken by the Authority’s Principal Researcher. They will manage the contract on a day-to-day basis, and also chair the contract review meeting outlined below. The Authority Service/Contract Manager will also act as the first point of escalation for risks and issues in performance against the KPIs listed below and demonstrating value for money from the contract. The Authority Service/Contract Manager will work with the Authority’s Head of Function who is accountable for the survey programme as required as a secondary stage of escalation. • Authority Senior Responsible Officer: The Authority’s Director of Data and Insight will be the Senior Responsible Officer (SRO) for this Framework Agreement. They will be the senior supplier and relationship manager for the Authority and the final point of escalation for service related issues.

Contract Management and Monitoring. 6.1 The key performance indicators for this Contract shall include as a minimum: Reports copy edited, proofread and delivered within the deadlines set.

Contract Management and Monitoring. The key performance indicators for this contract will include as a minimum; Open mindedness to innovation and improvement, responsive to programme evaluation and changing needs of the NHS. Producing trainees with the academic rigour needed to complement their workplace experience in producing competent managers with the potential to become leaders of the future. Satisfactory recognition of the diverse composition of the trainees and family commitments in line with NHS philosophy of improving working lives. Satisfactory feedback at national contract review meetings. Sustained consideration into delivery over a wide geographical spread. Satisfactory evaluation of trainees in all aspects of delivery- responsiveness to queries, request for additional help and regular feedback on performance. Satisfactory marks/levels of achievement by trainees in each subject area of the formal qualification and core learning. Satisfactory feedback and reviews from key stakeholders including trainees, line manager, local schemes staff and patient and public involvement groups. Efficient and effective administration of the study programme and delivery of action learning sets and core learning. Commitment to work with the NHS Institute and other suppliers on a national, coordinated dates and communication plan for all trainees. Timely notification of the progress of all trainees to the Graduate Management Training Scheme.

Contract Management and Monitoring. 4.1 The Provider will have two points of contact with the Commissioner – a designated Senior Probation Officer for operational issues and the Business Development Unit for other issues (please refer to Schedule 3). 4.2 The Provider will provide a named Contract Manager who will be a point of contact for any performance or contractual issues that arise. 4.3 The Provider will meet with representatives from Nottinghamshire Probation Trust to review performance on a quarterly basis. 4.4 The Provider will provide monthly management performance information using in a format to be agreed, but which is likely to include: ▪ New referrals received (by type) ▪ Caseload (number of survivors in contact with, by type) ▪ Caseload (number of offenders, by type) ▪ Contacts (with survivors - number of letters, telephone calls, meetings) ▪ Survivors’ and Children’s Safety factors ▪ Number of cases closed ▪ Number of cases referred on or sign posted to other services. 4.5 The monitoring information specified at Appendix 3, must be sent to the two points of contact identified above by the end of the following month (i.e. November 2013 data by 31st December 2013). Failure to meet these deadlines may delay payment. 4.6 Qualitative information in the form of two – three recent summarised case studies should be made available in advance of the quarterly Contract Review Meetings. 4.7 The Contractor will conduct an annual survey of survivors and other relevant stakeholders (including a sample of Probation Programmes tutors and Offender Managers). 4.8 The Commissioner will work towards making a database available in Probation Offices for the Contractor to input to. Until this is available, the Contractor will continue to collect the following data and to keep it securely (using the forms provided in the Women’s Safety Worker Manual (or local versions of these): ▪ Summary of work undertaken ▪ Contact details ▪ Contact record (a factual account of all contact made with the survivor or other parties – dated and signed). ▪ Referral form and related information ▪ Programme Assessment forms ▪ All correspondence (including printed copies of e-mails). ▪ Any incident forms received or generated by the Safety Workers. 4.9 The information specified above must be kept up to date at all times.

Contract Management and Monitoring. The Contractor shall provide the following:  Attend meetings to review progress and discuss the service, as required by the Department.  Attend a post contract review with the Department to review whether the objectives of the contract were met, to review the benefits achieved and to identify any lessons learnt for future projects.  The Supplier contract manager will liaise with the DH representative/ contract manager as may be applicable given the nature and the extent of services required

Contract Management and Monitoring. The IAPT PbR Project Manager will progress the changes in terms of time. Clinical services will notify the Project manager when the changes have been released in their systems and that they have tested them and are satisfied they work, after that the Project Manager will authorise payment.

Contract Management and Monitoring. In compliance with Section 116(2) of the MFMA and Section 5 of the Municipal Public Private Partnership Regulations published in terms of the MFMA, the Municipality will manage and monitor the implementation of the Contract and ensure enforcement thereof including compliance with all permit conditions inter alia through the following measures:

Contract Management and Monitoring. The key performance indicators for this Contract shall include, as a minimum:

Contract Management and Monitoring. The key performance indicators will be agreed upon contract award but shall include, as a minimum: · The provision of a decision-making support tool and design of a peer support and mentoring programme by 31st March 2014. The Contractor shall: · monitor the quality of the service provision to ensure customer satisfaction in accordance with the key performance indicators, unless otherwise approved by the Project Manager; · Provide a report on progress to the DH Project Manager on a regular basis; · Attend meeting on site to review progress and discuss the service, as required by the DH Project Manager.