Service Details and Standards Sample Clauses

Service Details and Standards i. The works shall be carried out as per the instructions of authorized officials of Buyer and the standards/benchmark of conditions and specifications of housekeeping service industry shall be maintained. ii. ▇▇▇▇▇▇▇ collection drums should be placed at all suitable points. The drums should be provided with polythene bags, which may be removed so that garbage does not spill out or spoil the drums. iii. Under no circumstances the garbage collected would be kept inside premises and all the necessary arrangements are to be made by the service provider for its disposal at a suitable place at its own cost. iv. Inspection of quality by supervisors during the execution of service by the staff should be regular/ periodic. v. Smoking and chewing tobacco etc. is strictly prohibited during working hours. Any of the Service provider’s deployed staff found smoking/chewing in the Buyer’s premises shall be removed immediately and shall not be deployed again over the contract duration. vi. The Service Provider shall be solely responsible for the redressal of grievances/ resolution of disputes relating to persons deployed. The Buyer shall, in no way, be responsible for settlement of such issues whatsoever. vii. No deployed manpower shall be allowed to stay in the Buyer’s premiseunnecessarily after working hours without ▇▇▇▇▇’s permission. viii. The personnel deployed shall undergo medical examination at the expense of the Service Provider to ensure that they are free from any communicable diseases and furnish medical examination certificate as and when called for by the Buyer. ix. The staff provided by the Service Provider shall not be deemed employees of the buyer hence the compliance of the applicable labor laws and acts i.e. the Minimum Wages Act, Payment of Wages Act, PF, ESI Act, Payment of Bonus Act, Contract Labour (Regulation & Abolition) Central Rules, 1971 and other relevant laws will be the sole responsibility of the Service Provider and buyer will in no way be responsible for any violation or liabilities in this regard. x. The Service Provider would be bound by the conditions with regard to police verification of the deployed staff and their medical fitness. A verification report in respect of all the personnel of Service Provider from the concerned police station of concerned residential areas should be submitted and also list of employees with bio-data of each employee posted to the Institute along with photo and thumb impression should be handed over to the...

Service Details and Standards. 1. Service Provider; while providing the services shall be compliant with all the applicable laws with respect to Buyer’s organization, region or premises. List of central labour laws under Ministry of Labour and Employment is given as Annexure 1, Service Provider shall follow all the laws applicable for Buyer.

Service Details and Standards. 1. Service Provider; while providing the services shall be compliant with all the applicable laws with respect to Buyer’s organization, region or premises. List of central labour laws under Ministry of Labour and Employment is given as Annexure 1, Service Provider shall follow all the laws applicable for Buyer. 2. It is the responsibility of the Service Provider to provide manpower as per ▇▇▇▇▇'s requirement. The person deployed should not below the age of 18 years old. 1. The persons deployed should be efficient while handling the assigned work and complete the assigned work in given timelines. The Service Provider shall be responsible for any act of indiscipline on the part of the persons deployed. 2. The Service Provider should have a legal status, it can be a registered Proprietorship Firm/ Partnership Firm/ Company under Companies Act having legal entity with all statutory licenses/ registration for carrying out such activities like registration with labour department, PF Act, 1952, ESI Act, 1948, Income Tax Act etc. 3. The Service Provider shall ensure that all the relevant licenses/ registrations/ permissions which may be required for providing the services are valid during the entire period of the contract; failing to which shall attract the appropriate penalties. The documents relevant in this regard shall be provided by the Service Provider to the Buyer on demand. 4. Working shifts (includes day and night shift) if any, and daily working hours shall be mutually agreed upon between Buyer and Service Provider and should be in compliance with all the labour laws. In case of continuous work (24 hours), Service Provider shall be responsible to change the shifts and manpower in compliance with the labour law, maximum working hours, minimum wages, overtime and/ or any other conditions mentioned in the contract. 5. Manpower will be required to work on 6 working days per week basis. Leave except weekly off will be treated as leave without pay (LWP) for which necessary deduction will be made by the Buyer in the billed amount if no replacement is provided. 6. Employers share of EPF, ESI, ELDI, Insuranceand other relevant/ mandatory compliances shall be deposited to the respective authorities with proof of deposit of both employee and employer share by within first 7 working days of the succeeding month. Employee share of EPF and ESI contribution shall be recovered from the gross remuneration and balance amount is to be released to the persons employed. 7. T...

Service Details and Standards. 1. All vehicles provided shall have all the necessary permits/licenses/clearances such as, but not limited to fitness certificate, PUC, full comprehensive insurance, road permit, registration certificate, as per the Motor Vehicles Act, RTO and other applicable laws and statutory bodies, for providing commercial vehicles for this service. 2. All vehicles provided shall be equipped with an emergency medical first aid kit and a fire extinguisher. 3. All vehicles should be in excellent working condition (both internally and externally) at all times. The service provider shall ensure that the vehicles deployed by him are cleaned thoroughly both internally and externally, boot kept clear of dust, rubbish, oil, bad odor and any personal belongings of the driver. 4. The vehicle deployed shall be parked at the Buyer’s/ User’s premises after the duty hours if desired so by the Buyer/ User and cannot be taken-out without written permission from the Buyer/ User. 5. The drivers of the vehicles must possess a valid driver license and must have a minimum 2 years of driving experience. 6. The drivers of the vehicles must have a working mobile number for easy contact by the passenger. It must also have an active internet connection at all times where google maps can be accessed, to navigate the shortest and/ or fastest route possible avoiding traffic jams. The driver shall be reachable at all times during duty hours. 7. The drivers of the vehicles deployed should maintain polite & courteous behaviour towards the buyer/ passenger. “Misbehaviour” which may include, but not limited to, consumption of alcohol during or prior to duty, denial of duty during service hours as defined by user, use of abusive language, theft, shall attract penalties as per provisions of the contract.

Service Details and Standards. 1. All the printed orders should be of the desired quantity. Any shortfall in numbers will attract a Deductions. 2. The order should be aligned to the specifications chosen by the buyer. The quality of the material should not deviate from what is chosen by the buyer.

Service Details and Standards. The Service Provider must be registered under the various provisions of Motor Vehicle Act or Shops and Establishment Act or Any Association connected with transport trade and must possess the registration certificate issued by the concerned agency. Contd 2///

Service Details and Standards. 1. All vehicles provided shall have all the necessary permits/licenses/clearances such as, but not limited to fitness certificate, PUC, full comprehensive insurance, road permit, registration certificate, as per the Motor Vehicles Act, RTO and other applicable laws and statutory bodies, for providing commercial vehicles for this service. 2. All vehicles provided shall be air conditioned and shall be equipped with an emergency medical first aid kit and a fire extinguisher.

Service Details and Standards. Ambulance 1. All ambulances deployed should confirm to the specifications with all-requisite factory fitted accessories, tools, and accessories including spare wheels and the other equipment in compliance as per AIS-125 of the National Ambulance Code and as per the M.V.Act /Rules in force. The ambulance should preferably be of white colour. 2. All ambulances deployed shall have all the necessary permits/licenses/clearances such as, but not limited to fitness certificate, PUC, full comprehensive insurance (including third party, property and damage coverage),road permit, registration certificate, as per the Motor Vehicles Act, RTO and other applicable laws and statutory bodies, for providing commercial vehicles for this service. 3. All air-conditioned ambulances provided shall have a working air conditioning system and shall be equipped with an emergency medical first aid kit and a fire extinguisher. 4. All ambulances should be in excellent working condition (both internally and externally) at all times and should be cleaned thoroughly both internally and externally, boot kept clear of dust, rubbish, oil, bad odour and any personal belongings of the driver. 5. The ambulances should ensure a) minimum noise of engine and body while running b) tires with proper treads c) appropriately inflated stepney d) working headlights, tail lamps, indicators, speedometer, milometer etc. e) proper paint on the outside f) good condition of bumpers g) upholstery in good condition including washed and ironed white seat covers h) proper locking of all doors i) proper closing and opening of all windows. 6. All ambulances deployed shall arrive at designated location on time and with full or sufficient tank of fuel if provided by service provider. 7. The ambulances deployed shall be parked at the Buyer’s premises and cannot be taken-out without written permission from the Buyer.24-hour availability should be ensured. It must be ensured by the persons available at the time that genuine medical emergency exists before deputing the ambulance. 8. For Type C and D ambulances, internal communication between driver and patient compartment should be facilitated. The ambulance provided may have a Mobile/ Portable Radio System to be installed by the Buyer and the Service provider shall have no objection to that. 9. The front and rear wind screens should have a sticker reading “AMBULANCE”. The Ambulance shall display a mark “ON <BUYER ORGANIZATION NAME> DUTY” on all ambulance at his cost fo...

Service Details and Standards. 1. The Service includes all serving staff, utensils, crockery, packaging, dispensers, hot/ cold buffet chafers, tablecloth, mats, glass wear and all other equipment required for serving the desired quality of food. 2. For packets, the food items shall be put in a paper box, for the thalis, the food items shall be packaged in an airtight food box, and for the buffet, the food items will be served in stainless steel crockery, unless otherwise stated in the order. 3. Service Provider shall possess a valid license issued by Food Safety & Standard Authority of India (FSSAI), State Govt./ Central Govt., PAN, and copy of GST registration certificate from appropriate authority. 4. All persons employed by the Service Provider shall be medically fit for handling food and certified for fitness before engagement by the Service Provider. 5. The food items supplied should be as per Government standards. If at any point of the time any penalty is imposed by the Government Authority i.e. by Food Inspector of Food Department, the same shall be borne by the Service Provider. 6. The meal packets/ thalis/ buffet provided by the service provider should include therequirement of food and drink items as per the meal packagementioned in the service scope. 7. The service provider shall serve the food in healthy, ecofriendly packaging, also label all serving/ menu items with their name and/ or corresponding dietary restrictions (vegetarian, non-vegetarian, Jain preparation etc.). 8. The crockery used shall be clean, not old, faulty(cracked, scratched);the packaged food packets should not leak, and the cloth and paper napkins provided should be clean. 9. The eatables served by the Service Provider to the guests shall be completely hygienic, free from any sort of adulteration or foreign ingredients etc. 10. Vegetarian and Non-Vegetarian dishes shall be prepared and served separately. 11. All vegetables, fruits etc. used shall be fresh and not rotten or overripe. Milk and milk products such as curd, yoghurt, cheese etc. shall be of good quality and must be prepared and served fresh. All the items being used shall be stored properly and served before their expiry date. 12. Non-vegetarian dishes shall be prepared from fresh and good quality egg, chicken, mutton, fish or other sea foods as desired by the buyer and the same shall be purchased from the standard authorized shop. 13. The non-vegetarian items shall be washed and marinated properly before cooking. The pieces of non- vegetarian...