Service Design Clause Samples

Service Design. ▇▇▇▇▇.▇▇▇ reserves the right to redesign its service at any time, including, but not limited to, the page layout, the presentation of advertising units and advertisers throughout the service, with the goals of improving both the user experience and advertising effectiveness; provided however, that no redesign will be undertaken for the purpose of reducing ▇▇▇▇▇▇▇.▇▇▇'s exposure on ▇▇▇▇▇.▇▇▇ pursuant to this agreement. ▇▇▇▇▇▇▇.▇▇▇ agrees not knowingly to employ any technology on its service that effectively disables the Back button on the user's browser.

Service Design. The purpose of the service design practice is to design products and services that are fit for purpose, fit for use, and that the organization and its ecosystem can deliver. This includes planning and organizing people, partners and suppliers, information, communication, technology, and practices for new or changed products and services, and the interaction between the organization and its Customers. 🠦 On a yearly basis, the Customer and TrustBuilder will reassess the Services designed at the start of the operational phase and decide whether the TrustBuilder Software and Services still meet the Customer’s expectations and needs. If appropriate, changes to these Services may be proposed and agreed upon in mutual consent.

Service Design. The parties hereby incorporate by reference the description of the service components, activities and methods of operation contained in Attachment 1 hereto, entitled “Design for an Arm’s Length Adjustment Service,” approved by the Commission’s Executive Committee on May 7, 2015.

Service Design. A. Contractor’s service design, in accordance with Exhibit D, incorporated herein and made a part of this Contract, has been developed in collaboration with Regional Center. This Contract shall not be valid unless Contractor’s service design has been approved by Regional Center. B. Contractor’s service design shall include, but is not limited to, the components described in Title 17, §58630, and the following: 1. A data sheet notating pertinent administrative information including, but not limited to, the following: a. Office location and hours, if applicable; b. Contact information including mailing address, telephone numbers, and e-mail addresses; and c. Emergency contact information including name of contact, title, and telephone number. 2. Staff roster and organizational chart that include the names and titles of all direct care staff, administrative personnel, and consultants and volunteers who will have contact with clients. 3. Assessment procedures, including tools and forms, utilized to identify the services and supports needed by each client. 4. Quality assurance procedures, including tools and forms, utilized to evaluate and monitor client satisfaction, quality of life, and the attainment of desired outcomes acceptable to the client and circle of support. 5. An Internal Grievance Procedure that is written, clear, fair, client friendly, and involves client’s circle of support. 6. Medication procedures. 7. Emergency Preparedness Plan. 8. Money Management procedures, including tools and forms, utilized to document and manage receipt of funds and accounting for expenditures. 9. Samples of any standardized tools and/or forms relevant to (B)(1) through (B)(8).

Service Design. Contractor shall implement and manage the Service Design practice across the Integrated Service Providers and other vendors, as directed by the Government. The Contractor shall analyze requirements and service requests from the Government and recommend new services as well as changes and improvements to existing services. Contractor shall implement and manage the Service Design process as documented in the SMM. This process is designed to ensure that a successful and repeatable methodology is applied to the design and transition phases before introduction into the EITS Environment. Contractor shall manage Service Design process across the Integrated Service Providers to be timely, efficient, and cost effective.

Service Design. Any requested change to the Service Design will require mutual agreement and a subsequent Change Order to be executed by both parties. Changes to the Service Design may result in financial changes to the existing agreement based on the nature of and impact of the change requested. The Performance Period of this agreement will be for a minimum of twelve (12) months, from the agreed upon Performance Date until the Performance End Date listed below. This Agreement may be extended for up to two (2) additional one-year terms upon the mutual consent of the Parties in writing within 90 days prior to expiration. In the event that this Agreement is renewed or extended, the Service Fee set forth herein will increase by two percent (2%) annually at the time of renewal. Performance Date: March 18, 2025 Performance End Date: March 17, 2026 Circuit shall supply the vehicle types and quantities, while operating according to the operating status designation, as listed in Table 1 below. All vehicles shall be properly licensed and maintained in good working order for the duration of the Performance Period.

Service Design. Overview [This subsection describes what the rest of the DT contains and explains how the document is organized.] The sections below detail how the Help Desk Service from “The Service Provider” to “The Client” must be measured and evaluated, as agreed by both parties.

Service Design. Service Objectives Ratings [Create a ratings chart to show how the customer would rate the service in terms of performance. The ratings should be based on targets, such as availability targets, response, etc.] When possible, RAG (Red, Amber, Blue) charts will be used to evaluate the Service performance and other results. These are special types of SLAM (Service Level Agreement Monitoring) charts. Two days before each Service Level Review, the Service Level Analyst will distribute the RAGs altogether with the source reports to all the participants. Resolution time is pivotal to performance as shown in Table 6. Target resolution times by Priorities. The agreed criterion for rating the service is as follow: Percent of Incidents and service requests meeting target (P). Target Breached P ≤ 95% Target Threatened 95% > P > 97% Target Met P ≥ 97% Table 8. Rating of Service. When the Rating is “Target breached”, a penalty may be applied upon “The Service Provider”, unless demonstrated the fault lies on the side of “The Client”. The penalty can also be waived if both parties reach an agreement to do so. If applied, Penalty will be: P$ = V$ x (95% - P); where P$: Penalty; V$: Payment to receive for the period; P: Percent of Incidents and service request resolution meeting target. Additionally, surveys will be used to measure the perception of users about the Service. The results will be used to monitor and increase the quality of service. A rating of 3.5 in a scale from 1 (lowest) to 5 (highest) will be considered satisfactory. Measurement Details [Provide details of how measurements will be taken and any necessary calculation formulae. Define any special transactions or benchmark processes that will be used to measure and monitor service levels.] Event Management will provide the environment for all the measurement and reporting required to monitor the components, the process and the Service itself. The primary source for monitoring the targets in this SLA is the information collected into the Service Management tool. In the case of measuring elapsed times (like resolution time which is pivotal for rating the Service), the value is calculated from the time the incident or request is created in the system until the time the incident or request is marked as closed. When the incident or service request is reported outside the working hours, the record is actually created at the beginning of the next working hour, unless a special procedure is invoked to start resolutio...

Service Design. The activity of planning and organizing people, infrastructure, communication and material components of a service in order to improve its quality and the interaction between the service provider and its customers.