Onboarding Services Clause Samples

Onboarding Services. Onboarding services shall be provided by us in accordance with the terms set out in the GelatoConnect Onboarding Schedule ("Onboarding Schedule"). Onboarding fees apply and vary based on your specific systems and operational requirements, which are outlined in the Onboarding Schedule.

Onboarding Services. Customer may engage cBEYONData to perform certain professional services in connection with training, installation, and implementation of the cBEYONData Software as set forth in the Order (collectively, “Onboarding Services”). Except as otherwise provided in an Order, the terms and conditions governing cBEYONData’s provision of the Onboarding Services are set forth in this Agreement.

Onboarding Services. (including ADP Workforce Now EI-9 Services). The following additional terms and conditions apply to the ADP Workforce Now EI-9 Services (“WFN EI-9 Services”) that are part of ADP Workforce Now Onboarding Services.

Onboarding Services. This Section 2.2 will only apply to the extent Onboarding Services are included in an Order.

Onboarding Services. 3.1 The Supplier shall use reasonable endeavours to ensure continuity of its personnel assigned to this agreement. 3.2 The Supplier shall appoint the Supplier's Service Delivery Manager, who shall have the authority to contractually bind the Supplier on all matters relating to this agreement. The Supplier shall use reasonable endeavours to ensure continuity of the Supplier's Service Delivery Manager but has the right to replace him/her from time to time where reasonably necessary in the interests of the Supplier's business. 3.3 When the Supplier considers the Managed Services are ready for activation it shall so notify the Client. Within five days of such notification the Client shall review the operation of the Managed Services to confirm that they function in material conformance with the Managed Service Specification. If the Managed Services fail in any material respect to conform with the Managed Service Specification where the failure is the fault of the Supplier (Error), the Client shall give the Supplier a detailed description of any such non-conformance in writing, within the five-day review period. 3.4 The Supplier shall use reasonable endeavours to correct any Error within a reasonable time and, on completion, re-submit the Managed Services to the Client. The provisions of clause 3.3 and this clause 3.4 shall then apply again, up to three additional times. If the Supplier is unable to correct the Error after three attempts, either party may terminate this agreement without further liability to the other. 3.5 If the Client does not provide any written comments in the five-day period described above, or if the Managed Services is found to conform with the Managed Service Specification, then the Managed Services shall be deemed accepted as from the date of the notification (Acceptance Date).

Onboarding Services. Concurrent with the sensor design and deployment activities, ShotSpotter will provide a series of onboarding services to prepare the Police Department to maximize the value of the ShotSpotter service. These standard onboarding steps will be refined to best serve the Department team and ShotSpotter users. ShotSpotter onboarding services are designed to: • Ensure successful ShotSpotter activation (go-live) • Ensure full utilization of the features and functions available with the ShotSpotter service • Ensure that the Department’s Best Practices are refined, as needed, to respond most effectively to the gun crime intelligence data being delivered for the coverage area • Track and monitor the efficacy of the ShotSpotter service ShotSpotter has assembled a Customer Success Team of professionals with more than 100 years of combined law enforcement experience. The mission of this team of Consultants, Trainers, and Analysts is to maximize customer success with the ShotSpotter service. This team is available to our customers both pre- and post-production to advise, train, and guide them on the most effective use of the tools and services available with the ShotSpotter solution. The following provides a high-level overview of ShotSpotter’s standard Customer Onboarding Services, which will be tailored to support the Department: Getting Started Prior to contract execution, a ShotSpotter Customer Success Director will work with the Department’s project team to plan the onboarding process, beginning with an onsite Customer Kick-Off Meeting with all stakeholders. The teams will review the program objectives, lay out the key implementation steps, agree on a targeted activation date (go-live), and establish a protocol for ongoing communication throughout the onboarding process. ShotSpotter will schedule biweekly status calls with the Department’s Program Manager and other project leaders to maintain regular communication throughout the implementation process. Best Practices Early in the Customer Onboarding Process, ShotSpotter’s Customer Success team, led by the assigned Customer Success Director, will work with the Department’s Program Manager and other project leaders to schedule and conduct a series of Best Practices sessions. These sessions will assist the Department in establishing response protocols and procedures to manage the gunshot alerts and gun crime intelligence data that will be provided upon activation of the ShotSpotter service. ShotSpotter will customize a...

Onboarding Services. SAP may provide Onboarding Services in close alignment with Customer. These are limited to the management of connection invitations to new Account Members on behalf of Customer, the creation of respective invitations after duplication check, and establishing the connection between these Account Members on the Network. These services do not ensure the implementation of a readily connected system, which may require additional services, subject to additional contracts and fees, and might be subject to regional restrictions. The Onboarding Services are performed remotely. If travel is necessary for SAP, Customer is responsible for the cost of travel.

Onboarding Services. PaymentWorks onboarding services include: Onboarding services are provided at an additional cost of $15,000 and include up to 150 hours. Average PaymentWorks projects are completed within 140 hours, so we’ve placed the cap above expected usage. If additional implementation service hours are required they can be purchased at a rate of $200/hour. Onboarding services must be scheduled with the PaymentWorks Enablement Services group, and it is encouraged to select, negotiate and schedule a target-start date on or around contract execution. If the Company notifies PaymentWorks at least two weeks in advance that they cannot meet the target-start date, there is no financial penalty, but any rescheduling is subject to the availability of PaymentWorks Enablement resources. Enterprise Resource Planning (“ERP”) integration is the responsibility of the Company, but PaymentWorks is committed to providing the best-practices and support necessary to ensure a successful integration. Any automation of ERP integration consists of three classes of work, two of which can be provided by PaymentWorks. These are: Included: If/when you choose to automate the ERP integration, there are a small number of configuration tasks that PaymentWorks must perform: these hours are included in your license cost, capped at 20 hours. These cover: Optional: PaymentWorks offers consulting services to assist with the ERP-integration on an hourly basis at a rate of $150/hour. If elected, these services may include: Optional PaymentWorks consulting services must be scheduled with the PaymentWorks Enablement Services group, and dates are subject to availability. It is recommended that a date for integration services be reserved prior to the completion of onboarding, typically 3-6 months after onboarding is completed. If the Company notifies PaymentWorks at least two weeks in advance that they cannot meet the integration-services start-date, there is no financial penalty, but any rescheduling is subject to the availability of PaymentWorks Enablement resources.

Onboarding Services. 2.1 There is no requirement for specified Supplier Onboarding Services for this Call-Off Contract.