Service Request Resolution Sample Clauses

Service Request Resolution. A Service Request occurs when the Client asks for a configuration change or a remote hands operation, such as a server reboot, which is not due to a fault or maintenance problem. Target times for resolving Service Requests are dependant on the nature of the request and will be agreed on a case-by-case basis.
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Service Request Resolution. Licensor shall not be responsible for any Defects that are caused by Licensee’s or any third party equipment or third party software that is part of the Hosted Email Services and/or third party equipment or third party software residing in Licensee’s network. If the parties do not agree on whether a Defect is caused by such Licensee / third party software or equipment, the dispute shall be escalated to the applicable Escalation Contacts of each party for resolution in good faith. Notwithstanding the foregoing, Licensor will work with Licensee and third party vendors to resolve a suspected Defect in accordance with the terms of this Attachment C until it is demonstrated that such suspected Defect is not a result of the Binary Software.
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Service Request Resolution. Service Request Resolution Time Performance measures the percentage of Service Requests that are completed within the pre-established targets for Service Requests. Time to Acknowledge Receipt Time to Respond < 30 minutes 100% NONE Priority Level 1 Time to Resolve < 1 business day 98.0% NONE Priority Level 2 Time to Resolve < 2 business days 98.0% NONE Priority Level 3 Time to Resolve < 3 business days 98.0% NONE Priority Level 4 Time to Resolve < 5 business days 98.0% NONE Formula Total Number of Service Requests resolved = Total number of Service Requests that have been resolved within pre- established resolution time targets during time period Total Number of Service Requests due = Total number of Service Requests that are due to be resolved during time period Total Number of Services Requests resolved divided by Total Number of Service Requests due multiplied by 100 Measurement Interval Measure Weekly For Incidents due to change — Measure every 4 weeks Reporting Period Report Monthly
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Service Request Resolution. Service Request Resolution means that the Service Request has been completed and ▇▇▇▇▇▇ has communicated this to you by an update to the ▇▇▇▇▇▇ Support System by the Corporate Support Team in the ▇▇▇▇▇▇ Support System.
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Related to Service Request Resolution

  • ERROR RESOLUTION NOTICE In Case of Errors or Questions About Your Electronic Transfers, Call or Write us at the telephone number or address listed in this disclosure, as soon as you can, if you think your statement or receipt is wrong or if you need more information about a transfer listed on the statement or receipt. We must hear from you no later than 60 days after we sent the FIRST statement on which the problem or error appeared.

  • Problem Resolution The parties shall meet and attempt to resolve all disputes and differences that may arise between the parties hereto concerning construction, interpretation, performance, operations, or breach of the matters referred to in this Agreement prior to seeking any legal remedy.

  • Error Resolution If you believe that you did not authorize an electronic fund transaction, if you need a copy of a transaction receipt from a Merchant, if you think your statement or receipt is wrong, or if you need more information about a transaction listed on the statement or receipt, you should call or write us at the phone number or address shown at the end of these Regulatory Disclosures under “UMB Contact Information” You should report errors no later than sixty (60) days after information is available to you on your periodic statement or in your electronic statement information concerning the transaction that you believe to be in error or which you believe is a problem. Include the following information: (a) your name and your HSA Deposit Account number; (b) describe the error or the transaction you are unsure about and explain as clearly as you can why you believe it is an error or why you need more information; and (c) the dollar amount of the suspected error. If you tell us orally, we may require that you send us your complaint or questions in writing within ten (10) business days. We will determine whether an error occurred within ten (10) business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to 45 days to investigate your complaint or question. If we decide to do this, we will credit your account within ten (10) business days for the amount you think is in error so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within ten (10) business days, we may not credit your account. For errors involving new accounts, point-of-sale, or foreign-initiated transactions, we may take up to 90 days to investigate your complaint or question. For new accounts, we may take up to 20 business days to credit your account for the amount you think is in error. We will tell you the results within three (3) business days after completing our investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of the documents that we used in our investigation.

  • Service Requests In support of services outlined in this Agreement, the Service Provider will respond to service related incidents and/or requests submitted by the Customer within the following time frames:

  • Grievance Resolution If a grievance is resolved at Step 2 or 3 in the procedure as provided herein, the grievant concerned shall indicate acceptance of the resolution by affixing his/her signature in the appropriate space indicated. If the employee has been represented by the Union at the Step of the procedure at which a resolution is reached, the Union representative shall also sign the appropriate document acknowledging that the employee has accepted the resolution. Decisions on grievances where an employee represents him/herself shall not be considered precedent setting or binding with regard to any future grievances filed with respect to the same or similar matters.