Customer Service Representative Sample Clauses
Customer Service Representative. A. All Customer Service Representatives shall be able to select their jobs in accordance with their job classification (bid) seniority, provided the employee is available to work the job or position within thirty (30) calendar days of the bid. If a representative is out on medical leave at the time of the bid, a doctor’s release stating the employee is likely to be released for duty within 30 days of the start of bid will be required in order to bid. An employee shall exercise their seniority right only once.
B. In the event that the Employer hires more than one Lead Customer Service Representative, the Lead Customer Service Representatives will have separate work shifts from the other Customer Service Representatives. Seniority for bidding on these shifts will be based on length of service as a Lead Custome r Service Representative.
C. The Employer shall post all jobs seven (7) calendar days prior to the start of the general bid selection. The Employer will notify an employee of their appointed bid time of job posting. General bid selections shall be comple ▇▇▇ at least seven (7) calendar days prior to job implementation. In the event a new shift option needs to be tested, the entire posting, bidding and implementation will be completed in a minimum of seven (7) calendar days.
D. In the event the employee fails to bid at their appointed date and time, the Employer shall assign a bid to the employee. Such assigned bid shall be as similar as possible to the employee's current bid. An employee may bid in person, by signed proxy, or by telephone to the Superv isor of Customer Service.
E. Jobs shall be posted for general bid two (2) times each calendar year . The Employer has the right to schedule additional general bids.
F. If a shift is canceled, the affected employee may displace any other employee with les s seniority.
G. If an employee returns to work who is not eligible to bid at the previous general bid, they may displace any other employee with less seniority. Such returning employee shall be assigned a shift for up to fifteen calendar days or until a displacement bid is completed. Such displacement shall not constitute a general bid as defined in section E. above.
H. If a Customer Service Representative terminates for any reason, all employees with less seniority will be permitted to bid on the vacan cy created. The vacant shift may first however, be assigned to a Customer Service Representative by the Supervisor for up to 30 calendar days. In the eve...
Customer Service Representative. The general duties of this classification shall include, but not be limited to, being responsible in the operation of the reception and registration areas of the pool; handles general clerical duties; deals with all complaints and inquiries by telephone and in person; maintains a high level of cleanliness in the work station and lobby area. Must be accurate in handling and receipting money.
Customer Service Representative. The Employer and the Union agree that the Attendance/Late Report Policy signed on April 24, 1998 November 30, 1999 will remain in effect for Customer Service Representatives.
Customer Service Representative. A. HOURS OF WORK AND MEAL TIMES
1. The work week shall commence at 12:01 AM Sunday and shall end at 12:00 midnight Saturday and contain two (2) scheduled days o ff.
2. Employees shall be paid for all scheduled hours worked and any additional hours worked as requested by the Employer. All regular bid jobs of thirty -eight (38) or more hours per week will be paid a minimum of forty (40) hours. Scheduled meal times wi ll not be less than thirty (30) minutes nor more than sixty (60) minutes.
3. In cases of inclement weather or emergencies, Customer Service Representatives may be required to report to work one hour earlier or stay one hour later than their normal shift.
Customer Service Representative. Allied shall employ, at its sole cost and expense, a Customer Service Representative whose primary responsibility shall be to facilitate Allied's performance under this Agreement with respect to day-to-day operational matters. Such person may be given other duties provided they do not prevent his or her ability to perform the foregoing services. Such person shall be available to Sofsource during normal business hours to discuss Allied's performance under this Agreement. If Sofsource, in good faith, becomes dissatisfied with such person, Sofsource may request a substitution and Allied shall comply with such request by appointing a new Customer Service Representative within a reasonable time after such request.
Customer Service Representative. Purchase Order and Sales Contact Email 2 Purchase Order and Sales Contact Phone 2 3 Company Website 4 Entity D/B/A's and Assumed Names 5 Primary Address 2 Primary Address City 7 Primary Address State 2 8 Primary Address Zip 9 Search Words Identifying Vendor Certification of Vendor Residency (Required by the State of Texas)
Customer Service Representative. 2 (CSR2) Vacancies
Customer Service Representative. A person who is trained to lease apartments to qualified prospective Residents, as apartments become vacant throughout the year and trained to assist the Manager in resolving all property and resident issues.
Customer Service Representative. County specific results. Call volume does not include calls that are handled by an IVR system. Call Quality A score of 95% Measured by a Quarterly (but paid 1% of annual will be scorecard that annually), with quarterly medical and dental maintained includes: client specific reporting to ASO fees. using a accuracy, County providing monthly Penalty will be ¼ sampling of procedures, and performance results. for each period the routine member service skills. standard is not calls handled (This sample met. (1Q08 by Customer includes performance not Service routine inbound subject to penalty Representatives call handling assessment). . only which excludes outbound calls, special programs, and/or training. Results specific to County’s designated call center. Call 90% of call The time taken Quarterly (but paid 1% of annual Resolution inquiries will in days annually), with quarterly medical and dental Time be resolved (excluding client specific reporting to ASO fees. within 2 weekends and County providing monthly Penalty will be ¼ business days. holidays) by performance results. for each period the Member standard is not Service met. (1Q08 Representatives performance not to close call subject to penalty inquiries placed assessment). by Plan Participants to the service facility. Results specific to County’s designated call center. Member Respond to Measured from Quarterly, based on book of 1% of annual complaint 99% of all date of business results. County- medical and dental response time written member complaint specific results will also be ASO fees. – Target 1 complaints receipt to date reported. Penalty will be ¼ within 60 response for each period the calendar days mailed to standard is not after receipt of member. met. (1Q08 complaint. Member performance not complaint is subject to penalty defined as a assessment). complaint about the services performed by Contractor. Resolution of complaints is defined as satisfactory result to the member within the parameters of the plan specifications along with a letter of apology. Member appeal response time – Target 2 Review and respond to 99% of all formal written appeals within 60 calendar days. Measured from date of appeal receipt to date response mailed to County. Response to appeal is defined as a thorough review of all information related to the appeal followed by a detailed explanation of the final determination in writing, citing specific reasons for denials. Quarterly, based on book of business results. County- s...
Customer Service Representative. Serves customers by: ▪ Providing product and service information ▪ Processing applications for new or changed products and services and arrange for disconnections and reconnections ▪ Receiving payment for products or services ▪ Resolving product and service problems ▪ Prepare service work orders.